Website is down when opening Media

  • Resolved Jairo Ochoa

    (@jairoochoa)


    8 years, 5 months ago

    Hi,

    Since a few days some websites are down when opening Media because a timeout.
    Also, it is shown a banner in WP backend which says “… lost connection …”
    If I deactivate WP Smush everything works fine again.

    Maybe our server firewall is blocking Smush servers ?
    What are they IP to add them to the white list ?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Umesh Kumar

    (@umeshsingla)

    8 years, 5 months ago

    @jairoochoa, Do you happen to be aware of debug log? If you could please check it and see if there are any errors in there.

    Also look for any web console errors, in network tab as well. If you’re not aware of it, I’ll post a link to it.

    Because this doesn’t seems to be a firewall issue, since while loading Media Library Smush doesn’t perform any operations.

    Thanks, Umesh

    Thread Starter Jairo Ochoa

    (@jairoochoa)

    8 years, 4 months ago

    Hi,

    I’ve activated again WP Smush and I repeated the same steps that this morning got a bug.
    Somehow now everything works fine and, if I open Media to set a featured image, the image grid loads faster than a ray.
    It’s very strange, isn’t it ?

    I’ll do more tests on the websites where I had deactivated WP Smush.
    If I get more troubles I will post debug content.

    Thanks

    Umesh Kumar

    (@umeshsingla)

    8 years, 4 months ago

    @jairoochoa, So all good for now?

    Cool, I’ll mark it resolved, you can post again in case you’re still facing some issues.

    Thanks, Umesh

    Thread Starter Jairo Ochoa

    (@jairoochoa)

    8 years, 4 months ago

    Hi,

    I’ve made some test this week and it seems that everything works fine.

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Website is down when opening Media’ is closed to new replies.