Title: website not accessable
Last modified: July 30, 2019

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# website not accessable

 *  [adminkomatz](https://wordpress.org/support/users/adminkomatz/)
 * (@adminkomatz)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/website-not-accessable/)
 * I can not access the admin site – and I did not have received an e-mail with 
   a recovery link – what can I do? I am not an FTP expert – what can I do?
    please
   help ;o) Christoph
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-not-accessable%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [bridetsins](https://wordpress.org/support/users/bridetsins/)
 * (@bridetsins)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/website-not-accessable/#post-11781476)
 * Did you recently upgrade your wordpress version?
    Try checking this link: [https://robinjescott.com/resolve-wordpress-the-site-is-experiencing-technical-difficulties/](https://robinjescott.com/resolve-wordpress-the-site-is-experiencing-technical-difficulties/)
 *  [WebBuddy](https://wordpress.org/support/users/websprout/)
 * (@websprout)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/website-not-accessable/#post-11781484)
 * Hi Christoph,
 * I would suggest you contact your web hosting on this issue. They should be able
   to assist.
 *  [WPpremium](https://wordpress.org/support/users/wppremium/)
 * (@wppremium)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/website-not-accessable/#post-11781615)
 * Did you attempt to upgrade it recently? In worst case, you will have to restore
   your web contents and database from backup. This should quickly fix your issue.
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/website-not-accessable/#post-11793934)
 * If you did not receive the email, it sounds like your hosting provider has disabled
   PHP’s `mail()` function, which contact form plugins use. It’s the same function
   that is used by WordPress to send you comment notifications, or notifications
   about new users registering on your site.
 * This is a common safeguard employed by hosting providers when they suspect that
   another customer on the same server is sending spam emails directly from the 
   server.
 * Another alternative is that PHP’s `mail()` function is still active, but spammer
   activity from the server has already caused any email sent from it to be blacklisted.
   This would result in the emails being sent, but never received by any email address
   with basic anti-spam capabilities.
 * You can check this by leaving a comment on your site and checking if you receive
   an email. Another alternative would be to use the [Health Check](https://wordpress.org/plugins/health-check/)
   plugin and sending yourself a test email from the plugin’s Tools tab to see if
   it works.
 * If you didn’t receive a test email, you could try using an [SMTP plugin](https://wordpress.org/plugins/tags/smtp/)
   to configure your WordPress site to use your email’s outgoing mail server instead
   of PHP’s `mail()` function.
 * —
 * As for getting back into the site now, try [manually resetting your plugins](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel, navigate to `/wp-content/
   themes/` and rename the directory of your currently active theme. This will force
   the default theme to activate and hopefully rule-out a theme-specific issue (
   theme functions can interfere like plugins).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘website not accessable’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 5 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/website-not-accessable/#post-11793934)
 * Status: not resolved

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