Title: website not loading
Last modified: June 22, 2017

---

# website not loading

 *  [vfrua](https://wordpress.org/support/users/vfrua/)
 * (@vfrua)
 * [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/)
 * My website does not load AT ALL. it stalls when loading. I can login to WP Admin
   from the backend – everything is updated and the latest version of WP and all
   plugins are running.
 * please help!

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/#post-9253541)
 * Please provide a link to a page on your site where we can see this. Thanks.
 *  Thread Starter [vfrua](https://wordpress.org/support/users/vfrua/)
 * (@vfrua)
 * [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/#post-9253547)
 * [http://www.vittoriafrua.com](http://www.vittoriafrua.com)
 *  [abletec](https://wordpress.org/support/users/abletec/)
 * (@abletec)
 * [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/#post-9253548)
 * Hello, vfrua, & welcome. We could help a great deal better if you’d please provide
   a site url. When you log into your dashboard, please go to ‘Appearance > Themes’&
   ensure the theme is not broken. Better yet, try activating a default theme (they
   begin w/the word twenty) & see if that brings the site back.
 * Please give a site url, & let us know the result of activating a default theme
   in your next reply.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/#post-9253578)
 * Well, it works for me 🙂
 *  [abletec](https://wordpress.org/support/users/abletec/)
 * (@abletec)
 * [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/#post-9253580)
 * Hi again, vfrua. It loads fine here.
 *  Thread Starter [vfrua](https://wordpress.org/support/users/vfrua/)
 * (@vfrua)
 * [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/#post-9253614)
 * oh good to know!
 * can you give me any indication what it might mean that it does not load on my
   computer…??
 *  Thread Starter [vfrua](https://wordpress.org/support/users/vfrua/)
 * (@vfrua)
 * [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/#post-9253644)
 * ok, when i activated a default theme and it loaded in a flash… when i went back
   to my theme it won’t load 🙁
    any suggestions?
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/#post-9253648)
 * What browser are you using?
 *  Thread Starter [vfrua](https://wordpress.org/support/users/vfrua/)
 * (@vfrua)
 * [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/#post-9253665)
 * saffari…
 * it takes a while, but it did eventually load on crome…
 *  [abletec](https://wordpress.org/support/users/abletec/)
 * (@abletec)
 * [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/#post-9253739)
 * When I used the developer tools on Firefox, I received the following:
    Error 
   The stylesheet [http://cssksw.com/silversurfer5150](http://cssksw.com/silversurfer5150)
   was not loaded because its MIME type, “text/html”, is not “text/css”. style.css
 * That didn’t look at all right, so I did a site scan using sitecheck.sucuri.net.
   I’m sorry to have to tell you this, but your site has been compromised, ie, hacked,&
   it’s been blacklisted as a result.
 * Below is some information you may find helpful in dealing w/this situation.
    
   A resource you can go to is: [http://codex.wordpress.org/FAQ_My_site_was_hacked](http://codex.wordpress.org/FAQ_My_site_was_hacked)
 * When dealing w/a site compromise, the objectives are twofold:
    1) Fix the site;&
   2) Fix backdoors that the hacker used to gain entrance into your site, so this
   hopefully will not happen again.
 * Most people place great emphasis on objective #1, but, in truth, the 2nd one 
   is actually the most important, as, without it, your site will continue to be
   reinfected.
 * Here are the steps to take.
 * First, notify your host, as this might be a serverside hack as opposed to simply
   a site compromise. Also, if you’re on shared hosting, the hack has the potential
   to compromise the entire server. Additionally, you may wish to take the site 
   offline, & your host can help you do this. They might not help you–then again,
   they might. You won’t know unless you notify them. If they say it’s not their
   responsibility, (& it really may not be), then please continue reading.
 * Second, scan any devices you will use to log onto your website for malware. It
   does no good to change credentials, etc., which you will need to do, if malware
   phones them home to their command & control center. It’s actually better to do
   more than 1 scan, each using a different program, as no single malware scanner
   can detect everything.
 * Third, secure your network. Definitively use secure FTP as opposed to regular
   FTP. The port used for secure FTP varies from host to host. Many use port 22,
   some 2222, while others use different ports altogether. Check their knowledge
   base or call their support. You can ask this question when you notify them of
   the compromise in the first step.
 * Never log onto your site using a public hotspot, such as those in hotels, cafes,
   etc. Make sure you’ve changed the default password, Ssid, (&, if applicable) 
   the username on your router/modem. If you don’t use wireless, turn it off in 
   your router’s options.
 * All these steps are required to ensure that no one can snoop your credentials,
   etc.
 * Now that the device you’ll use to fix your site, as well as your network, is 
   secure, it’s time to direct your attention to actually fixing your site.
 * Next, please log into your website control panel from a secure connection and
   change all passwords, including those to any databases you may have set up. This
   includes your control panel/FTP credentials & your WordPress database. Also, 
   change your salt keys as per the instructions in wp-config.php to log out all
   users. Please make the passwords long, containing upper & lowercase letters, 
   numbers, & punctuation. See
    [http://www.brighter-vision.com/protect-yourself-with-passwords-or-pay](http://www.brighter-vision.com/protect-yourself-with-passwords-or-pay)
   for examples of how to do this.
 * Next, take a backup of your website’s files. Be certain to label it such that
   the label contains both the date you backed it up on, as well as the word “hacked”–
   we certainly don’t want you accidentally restoring this backup! This can be helpful,
   though, in terms of perhaps being able to determine how this occurred, though
   my feeling is that it likely did so because of an outdated site. Probably you
   should just back up your web root. Depending on your host, it might be called
   public_html, htdocs, www, or /. If you don’t wish to back up the entire root,
   then at least back up your uploads folder, as well as others that might contain
   content that can’t be replaced.
 * Please also back up your database as well. The article at
    [http://codex.wordpress.org/Backing_Up_Your_Database](http://codex.wordpress.org/Backing_Up_Your_Database)
   shows you how to do that, in case you need it. The section regarding phpMyadmin
   is likely the most relevant to your case. An abbreviated article which deals 
   only w/PhpMyAdmin can be found at: [https://brighter-vision.com/2016/07/24/backing-up-your-database-with-phpmyadmin/](https://brighter-vision.com/2016/07/24/backing-up-your-database-with-phpmyadmin/)
   It’s going to be necessary to search that database file to see if any evidence
   of the hack exists there. That can be done by opening the file in a text editor.
   To start off with, consider searching for the words:
 *     ```
       <script
       <? php;
       base64;
       eval 
       ```
   
 * preg_replace
    strrev
 * This is not an exhaustive list, nor is the presence of any of these words conclusive
   proof of a site compromise, though some are more suggestive than others.
 * You might also wish at this point to backup your WordPress content. To do that:
   *
   Log into your WordPress dashboard. * Go to ‘Tools > Export’. * Choose to export
   all content.
 * While in your dashboard, go to ‘Users > All Users’ and delete any users there
   that you don’t recognize, especially administrators. A WordPress account should
   never contain the username ‘admin’. If yours does, make an administrative account
   that does not contain the word (don’t forget to use a very strong password), 
   then delete the old admin username account.
 * Also be advised that sometimes supposed image files can contain code, so open
   all your image files, particularly in your uploads folders, to ensure they really
   are images & don’t contain code. Better yet, if you have the images on your machine,
   replace files in the uploads folders with them.
 * If you find nothing, either in your database or in your /uploads folders, then
   the next step is to delete, then completely reinstall WordPress, as well as any
   plugins or themes you were using. I also advise creating an entirely new database
   w/a new user & password. You can then import your content into the newly reinstalled
   site.
 * Please also let someone knowledgeable look at your .htaccess file so they can
   make certain no backdoor code exists there.
 * In summary, here are the steps:
    1) Back up your WordPress files, including core,
   themes, & plugins; 2) Back up your database using PhpMyadmin; 3) Look through
   the database to insure there is no evidence of the hack; 4) Search the uploads
   folders for image files that contain code; 5) Let someone knowledgeable look 
   at your .htaccess file. 6) If you have doubts about your database, please have
   a professional take a look.
 * You’ll also need to join Google Search Console once the site is cleaned in order
   to request a review to get your site off their blacklist.
 * I’m really really sorry.

Viewing 10 replies - 1 through 10 (of 10 total)

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## Tags

 * [blank-page](https://wordpress.org/support/topic-tag/blank-page/)
 * [not-loading](https://wordpress.org/support/topic-tag/not-loading/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 10 replies
 * 3 participants
 * Last reply from: [abletec](https://wordpress.org/support/users/abletec/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/website-not-loading-9/#post-9253739)
 * Status: not resolved

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