Website not loading after image optimize
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Hey,
So, yesterday I messed up big time. I was trying to run the image compression feature of wp-optimize. I was trying to run it on one image but instead it started running on all images. I hit cancel, it seemed to freeze, and in my stupidity, I closed the tab while the process was still running.
WordPress won’t even run now. I am able to log in to the VM that my WP instance was installed on (via DigitalOcean) and SSH directly to the root etc. but WordPress’s PHP code won’t even run, let alone supply me with an error. We’ve tried to repair the DB, no success there, moved out all the files from root and try to run it from a different folder, didn’t help. We’ve enabled any logging we could and no help there either, nothing is getting logged since it seems like WP is not even running.
Does anyone have any idea would could be going on? To add insult to injury, I also didn’t create a recent backup (I know, I know) so I really would appreciate any help here. For the record, the website used to run at https://www.heavyblogisheavy.com (of course nothing is there now).
Please help!
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This topic was modified 3 years, 10 months ago by
tallesteden.
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This topic was modified 3 years, 10 months ago by
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This topic was modified 3 years, 10 months ago by
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@tallesteden Could you please contact your host and kill the PHP process that’s running and also ask them to restart the service and check if it helps to fix the issue?
Hey!
Thanks for the reply! Because we’re on DigitalOcean, we can actually restart the VM we’re on ourselves. We’ve tried that and it hasn’t helped. We finally got down to the PHP level logging and this is an error we are seeing several times:
[Mon Aug 08 13:28:14.683677 2022] [php7:warn] [pid 23519] [client 162.158.62.223:9748] PHP Warning: Error while sending QUERY packet. PID=23519 in /mnt/volume-nyc1-01/mnt_www/mnt_www/html/wp-includes/wp-db.php on line 2169, referer: https://www.heavyblogisheavy.com/wp-admin/admin.php?page=wpo_images
[Mon Aug 08 13:28:14.654715 2022] [php7:notice] [pid 23304] [client 162.158.62.223:52056] WordPress database error Query execution was interrupted for query \n\t\t\tSELECT SQL_CALC_FOUND_ROWS wp_posts.*\n\t\t\tFROM wp_posts LEFT JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) LEFT JOIN wp_postmeta AS mt1 ON ( wp_posts.ID = mt1.post_id AND mt1.meta_key = ‘smush-complete’ ) LEFT JOIN wp_postmeta AS mt2 ON ( wp_posts.ID = mt2.post_id ) LEFT JOIN wp_postmeta AS mt3 ON ( wp_posts.ID = mt3.post_id AND mt3.meta_key = ‘_shortpixel_status’ ) LEFT JOIN wp_postmeta AS mt4 ON ( wp_posts.ID = mt4.post_id AND mt4.meta_key = ‘wp-smpro-smush-data’ ) LEFT JOIN wp_postmeta AS mt5 ON ( wp_posts.ID = mt5.post_id AND mt5.meta_key = ‘_imagify_optimization_level’ ) LEFT JOIN wp_postmeta AS mt6 ON ( wp_posts.ID = mt6.post_id AND mt6.meta_key = ‘tiny_compress_images’ )\n\t\t\tWHERE 1=1 AND wp_posts.ID NOT IN 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as you can see from the error, the problem is deeper; there’s an issue with the database and where it’s looking for images (I guess, not an expert).
Please advise 🙂
Here’s the full Apache stack log. Thanks for your help!
strace -Ff apachectl start >> error.txt execve("/usr/sbin/apachectl", ["apachectl", "start"], [/* 24 vars */]) = 0 brk(0) = 0x7fb677285000 access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) access("/etc/ld.so.preload", R_OK) = 0 open("/etc/ld.so.preload", O_RDONLY|O_CLOEXEC) = 3 fstat(3, {st_mode=S_IFREG|0644, st_size=22, ...}) = 0 mmap(NULL, 22, PROT_READ|PROT_WRITE, MAP_PRIVATE, 3, 0) = 0x7fb6753f7000 close(3) = 0 open("/lib/libcurl.so.2.17.0", O_RDONLY|O_CLOEXEC) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\20\34\0\0\0\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0755, st_size=27112, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fb6753f6000 mmap(NULL, 2122480, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fb674db1000 mprotect(0x7fb674db6000, 2093056, PROT_NONE) = 0 mmap(0x7fb674fb5000, 12288, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x4000) = 0x7fb674fb5000 close(3) = 0 munmap(0x7fb6753f7000, 22) = 0 open("/etc/ld.so.cache", O_RDONLY|O_CLOEXEC) = 3 fstat(3, {st_mode=S_IFREG|0644, st_size=32586, ...}) = 0 mmap(NULL, 32586, PROT_READ, MAP_PRIVATE, 3, 0) = 0x7fb6753ee000 close(3) = 0 access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) open("/lib/x86_64-linux-gnu/libc.so.6", O_RDONLY|O_CLOEXEC) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0P \2\0\0\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0755, st_size=1857312, ...}) = 0 mmap(NULL, 3965632, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fb6749e8000 mprotect(0x7fb674ba6000, 2097152, PROT_NONE) = 0 mmap(0x7fb674da6000, 24576, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1be000) = 0x7fb674da6000 mmap(0x7fb674dac000, 17088, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x7fb674dac000 close(3) = 0 access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) open("/lib/x86_64-linux-gnu/libdl.so.2", O_RDONLY|O_CLOEXEC) = 3 read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\320\16\0\0\0\0\0\0"..., 832) = 832 fstat(3, {st_mode=S_IFREG|0644, st_size=14664, ...}) = 0 mmap(NULL, 2109744, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fb6747e4000 mprotect(0x7fb6747e7000, 2093056, PROT_NONE) = 0 mmap(0x7fb6749e6000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x2000) = 0x7fb6749e6000 close(3) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fb6753f7000 mmap(NULL, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fb6753ec000 arch_prctl(ARCH_SET_FS, 0x7fb6753ec740) = 0 mprotect(0x7fb674da6000, 16384, PROT_READ) = 0 mprotect(0x7fb6749e6000, 4096, PROT_READ) = 0 mprotect(0x7fb674fb5000, 4096, PROT_READ) = 0 mprotect(0x7fb6753f8000, 8192, PROT_READ) = 0 mprotect(0x7fb6751da000, 4096, PROT_READ) = 0 munmap(0x7fb6753ee000, 32586) = 0 getpid() = 8706 rt_sigaction(SIGCHLD, {0x7fb6751ef460, ~[RTMIN RT_1], SA_RESTORER, 0x7fb674a1ecb0}, NULL, 8) = 0 geteuid() = 0 brk(0) = 0x7fb677285000 brk(0x7fb6772a6000) = 0x7fb6772a6000 getppid() = 8701 readlink("/proc/self/exe", "/bin/dash", 64) = 9 stat("/root", {st_mode=S_IFDIR|0702, st_size=4096, ...}) = 0 readlink("/proc/self/exe", "/bin/dash", 64) = 9 stat(".", {st_mode=S_IFDIR|0702, st_size=4096, ...}) = 0 readlink("/proc/self/exe", "/bin/dash", 64) = 9 open("/usr/sbin/apachectl", O_RDONLY) = 3 fcntl(3, F_DUPFD, 10) = 10 close(3) = 0 fcntl(10, F_SETFD, FD_CLOEXEC) = 0 rt_sigaction(SIGINT, NULL, {SIG_DFL, [], 0}, 8) = 0 rt_sigaction(SIGINT, {0x7fb6751ef460, ~[RTMIN RT_1], SA_RESTORER, 0x7fb674a1ecb0}, NULL, 8) = 0 rt_sigaction(SIGQUIT, NULL, {SIG_DFL, [], 0}, 8) = 0 rt_sigaction(SIGQUIT, {SIG_DFL, ~[RTMIN RT_1], SA_RESTORER, 0x7fb674a1ecb0}, NULL, 8) = 0 rt_sigaction(SIGTERM, NULL, {SIG_DFL, [], 0}, 8) = 0 rt_sigaction(SIGTERM, {SIG_DFL, ~[RTMIN RT_1], SA_RESTORER, 0x7fb674a1ecb0}, NULL, 8) = 0 read(10, "#!/bin/sh\n#\n# Licensed to the Ap"..., 8192) = 6402 readlink("/proc/self/exe", "/bin/dash", 64) = 9 stat("/etc/apache2/envvars", {st_mode=S_IFREG|0644, st_size=1782, ...}) = 0 readlink("/proc/self/exe", "/bin/dash", 64) = 9 open("/etc/apache2/envvars", O_RDONLY) = 3 fcntl(3, F_DUPFD, 10) = 11 close(3) = 0 fcntl(11, F_SETFD, FD_CLOEXEC) = 0 read(11, "# envvars - default environment "..., 8192) = 1782 read(11, "", 8192) = 0 close(11) = 0 pipe([3, 4]) = 0 clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x7fb6753eca10) = 8707 Process 8707 attached [pid 8706] close(4 <unfinished ...> [pid 8707] close(10 <unfinished ...> [pid 8706] <... close resumed> ) = 0 [pid 8707] <... close resumed> ) = 0 [pid 8706] read(3, <unfinished ...> [pid 8707] close(3) = 0 [pid 8707] dup2(4, 1) = 1 [pid 8707] close(4) = 0 [pid 8707] readlink("/proc/self/exe", "/bin/dash", 64) = 9 [pid 8707] stat("/usr/local/sbin/id", 0x7ffd69c8ad00) = -1 ENOENT (No such file or directory) [pid 8707] readlink("/proc/self/exe", "/bin/dash", 64) = 9 [pid 8707] stat("/usr/local/bin/id", 0x7ffd69c8ad00) = -1 ENOENT (No such file or directory) [pid 8707] readlink("/proc/self/exe", "/bin/dash", 64) = 9 [pid 8707] stat("/usr/sbin/id", 0x7ffd69c8ad00) = -1 ENOENT (No such file or directory) [pid 8707] readlink("/proc/self/exe", "/bin/dash", 64) = 9 [pid 8707] stat("/usr/bin/id", {st_mode=S_IFREG|0755, st_size=35520, ...}) = 0 [pid 8707] execve("/usr/bin/id", ["id", "-u"], [/* 29 vars */]) = 0 [pid 8707] brk(0) = 0x17cb000 [pid 8707] access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) [pid 8707] access("/etc/ld.so.preload", R_OK) = 0 [pid 8707] open("/etc/ld.so.preload", O_RDONLY|O_CLOEXEC) = 3 [pid 8707] fstat(3, {st_mode=S_IFREG|0644, st_size=22, ...}) = 0 [pid 8707] mmap(NULL, 22, PROT_READ|PROT_WRITE, MAP_PRIVATE, 3, 0) = 0x7fe3c4c90000 [pid 8707] close(3) = 0 [pid 8707] open("/lib/libcurl.so.2.17.0", O_RDONLY|O_CLOEXEC) = 3 [pid 8707] read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\20\34\0\0\0\0\0\0"..., 832) = 832 [pid 8707] fstat(3, {st_mode=S_IFREG|0755, st_size=27112, ...}) = 0 [pid 8707] mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fe3c4c8f000 [pid 8707] mmap(NULL, 2122480, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fe3c4868000 [pid 8707] mprotect(0x7fe3c486d000, 2093056, PROT_NONE) = 0 [pid 8707] mmap(0x7fe3c4a6c000, 12288, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x4000) = 0x7fe3c4a6c000 [pid 8707] close(3) = 0 [pid 8707] munmap(0x7fe3c4c90000, 22) = 0 [pid 8707] open("/etc/ld.so.cache", O_RDONLY|O_CLOEXEC) = 3 [pid 8707] fstat(3, {st_mode=S_IFREG|0644, st_size=32586, ...}) = 0 [pid 8707] mmap(NULL, 32586, PROT_READ, MAP_PRIVATE, 3, 0) = 0x7fe3c4c87000 [pid 8707] close(3) = 0 [pid 8707] access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) [pid 8707] open("/lib/x86_64-linux-gnu/libselinux.so.1", O_RDONLY|O_CLOEXEC) = 3 [pid 8707] read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\0[\0\0\0\0\0\0"..., 832) = 832 [pid 8707] fstat(3, {st_mode=S_IFREG|0644, st_size=134296, ...}) = 0 [pid 8707] mmap(NULL, 2238192, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fe3c4645000 [pid 8707] mprotect(0x7fe3c4665000, 2093056, PROT_NONE) = 0 [pid 8707] mmap(0x7fe3c4864000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1f000) = 0x7fe3c4864000 [pid 8707] mmap(0x7fe3c4866000, 5872, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x7fe3c4866000 [pid 8707] close(3) = 0 [pid 8707] access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) [pid 8707] open("/lib/x86_64-linux-gnu/libc.so.6", O_RDONLY|O_CLOEXEC) = 3 [pid 8707] read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0P \2\0\0\0\0\0"..., 832) = 832 [pid 8707] fstat(3, {st_mode=S_IFREG|0755, st_size=1857312, ...}) = 0 [pid 8707] mmap(NULL, 3965632, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fe3c427c000 [pid 8707] mprotect(0x7fe3c443a000, 2097152, PROT_NONE) = 0 [pid 8707] mmap(0x7fe3c463a000, 24576, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1be000) = 0x7fe3c463a000 [pid 8707] mmap(0x7fe3c4640000, 17088, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x7fe3c4640000 [pid 8707] close(3) = 0 [pid 8707] access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) [pid 8707] open("/lib/x86_64-linux-gnu/libdl.so.2", O_RDONLY|O_CLOEXEC) = 3 [pid 8707] read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\320\16\0\0\0\0\0\0"..., 832) = 832 [pid 8707] fstat(3, {st_mode=S_IFREG|0644, st_size=14664, ...}) = 0 [pid 8707] mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fe3c4c90000 [pid 8707] mmap(NULL, 2109744, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fe3c4078000 [pid 8707] mprotect(0x7fe3c407b000, 2093056, PROT_NONE) = 0 [pid 8707] mmap(0x7fe3c427a000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x2000) = 0x7fe3c427a000 [pid 8707] close(3) = 0 [pid 8707] access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) [pid 8707] open("/lib/x86_64-linux-gnu/libpcre.so.3", O_RDONLY|O_CLOEXEC) = 3 [pid 8707] read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\260\27\0\0\0\0\0\0"..., 832) = 832 [pid 8707] fstat(3, {st_mode=S_IFREG|0644, st_size=252032, ...}) = 0 [pid 8707] mmap(NULL, 2347200, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fe3c3e3a000 [pid 8707] mprotect(0x7fe3c3e77000, 2093056, PROT_NONE) = 0 [pid 8707] mmap(0x7fe3c4076000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x3c000) = 0x7fe3c4076000 [pid 8707] close(3) = 0 [pid 8707] mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fe3c4c86000 [pid 8707] mmap(NULL, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fe3c4c84000 [pid 8707] arch_prctl(ARCH_SET_FS, 0x7fe3c4c84840) = 0 [pid 8707] mprotect(0x7fe3c463a000, 16384, PROT_READ) = 0 [pid 8707] mprotect(0x7fe3c4076000, 4096, PROT_READ) = 0 [pid 8707] mprotect(0x7fe3c427a000, 4096, PROT_READ) = 0 [pid 8707] mprotect(0x7fe3c4864000, 4096, PROT_READ) = 0 [pid 8707] mprotect(0x7fe3c4a6c000, 4096, PROT_READ) = 0 [pid 8707] mprotect(0x607000, 4096, PROT_READ) = 0 [pid 8707] mprotect(0x7fe3c4c91000, 4096, PROT_READ) = 0 [pid 8707] munmap(0x7fe3c4c87000, 32586) = 0 [pid 8707] statfs("/sys/fs/selinux", 0x7ffc003fc3e0) = -1 ENOENT (No such file or directory) [pid 8707] statfs("/selinux", 0x7ffc003fc3e0) = -1 ENOENT (No such file or directory) [pid 8707] readlink("/proc/self/exe", "/usr/bin/id", 64) = 11 [pid 8707] brk(0) = 0x17cb000 [pid 8707] brk(0x17ec000) = 0x17ec000 [pid 8707] open("/proc/filesystems", O_RDONLY) = 3 [pid 8707] fstat(3, {st_mode=S_IFREG|0444, st_size=0, ...}) = 0 [pid 8707] mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fe3c4c8e000 [pid 8707] read(3, "nodev\tsysfs\nnodev\trootfs\nnodev\tr"..., 1024) = 316 [pid 8707] read(3, "", 1024) = 0 [pid 8707] close(3) = 0 [pid 8707] munmap(0x7fe3c4c8e000, 4096) = 0 [pid 8707] geteuid() = 0 [pid 8707] fstat(1, {st_mode=S_IFIFO|0600, st_size=0, ...}) = 0 [pid 8707] mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fe3c4c8e000 [pid 8707] write(1, "0\n", 2) = 2 [pid 8706] <... read resumed> "0\n", 128) = 2 [pid 8707] close(1 <unfinished ...> [pid 8706] read(3, <unfinished ...> [pid 8707] <... close resumed> ) = 0 [pid 8706] <... read resumed> "", 128) = 0 [pid 8707] munmap(0x7fe3c4c8e000, 4096 <unfinished ...> [pid 8706] close(3 <unfinished ...> [pid 8707] <... munmap resumed> ) = 0 [pid 8706] <... close resumed> ) = 0 [pid 8707] close(2 <unfinished ...> [pid 8706] wait4(-1, <unfinished ...> [pid 8707] <... close resumed> ) = 0 [pid 8707] exit_group(0) = ? [pid 8707] +++ exited with 0 +++ <... wait4 resumed> [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0, NULL) = 8707 --- SIGCHLD {si_signo=SIGCHLD, si_code=CLD_EXITED, si_pid=8707, si_status=0, si_utime=0, si_stime=0} --- rt_sigreturn() = 8707 getrlimit(RLIMIT_NOFILE, {rlim_cur=1024, rlim_max=4*1024}) = 0 setrlimit(RLIMIT_NOFILE, {rlim_cur=8*1024, rlim_max=8*1024}) = 0 readlink("/proc/self/exe", "/bin/dash", 64) = 9 stat("/var/run/apache2", {st_mode=S_IFDIR|0755, st_size=40, ...}) = 0 readlink("/proc/self/exe", "/bin/dash", 64) = 9 stat("/var/lock/apache2", {st_mode=S_IFDIR|0755, st_size=40, ...}) = 0 openat(AT_FDCWD, "/var/run/apache2", O_RDONLY|O_NONBLOCK|O_DIRECTORY|O_CLOEXEC) = 3 getdents(3, /* 2 entries */, 32768) = 48 readlink("/proc/self/exe", "/bin/dash", 64) = 9 readlink("/proc/./exe", 0x7ffd69c8ade0, 64) = -1 ENOENT (No such file or directory) open("/proc/./cmdline", O_RDONLY) = 4 fstat(4, {st_mode=S_IFREG|0444, st_size=0, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fb6753f5000 read(4, "root=LABEL=DOROOT ro\n", 1024) = 21 close(4) = 0 munmap(0x7fb6753f5000, 4096) = 0 readlink("/proc/self/exe", "/bin/dash", 64) = 9 readlink("/proc/../exe", 0x7ffd69c8ade0, 64) = -1 ENOENT (No such file or directory) open("/proc/../cmdline", O_RDONLY) = -1 ENOENT (No such file or directory) getdents(3, /* 0 entries */, 32768) = 0 close(3) = 0 readlink("/proc/self/exe", "/bin/dash", 64) = 9 stat("/usr/local/sbin/rm", 0x7ffd69c8af30) = -1 ENOENT (No such file or directory) readlink("/proc/self/exe", "/bin/dash", 64) = 9 stat("/usr/local/bin/rm", 0x7ffd69c8af30) = -1 ENOENT (No such file or directory) readlink("/proc/self/exe", "/bin/dash", 64) = 9 stat("/usr/sbin/rm", 0x7ffd69c8af30) = -1 ENOENT (No such file or directory) readlink("/proc/self/exe", "/bin/dash", 64) = 9 stat("/usr/bin/rm", 0x7ffd69c8af30) = -1 ENOENT (No such file or directory) readlink("/proc/self/exe", "/bin/dash", 64) = 9 stat("/sbin/rm", 0x7ffd69c8af30) = -1 ENOENT (No such file or directory) readlink("/proc/self/exe", "/bin/dash", 64) = 9 stat("/bin/rm", {st_mode=S_IFREG|0755, st_size=60160, ...}) = 0 clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x7fb6753eca10) = 8708 Process 8708 attached [pid 8706] wait4(-1, <unfinished ...> [pid 8708] close(10) = 0 [pid 8708] execve("/bin/rm", ["rm", "-f", "/var/run/apache2/*ssl_scache*"], [/* 29 vars */]) = 0 [pid 8708] brk(0) = 0x24bf000 [pid 8708] access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) [pid 8708] access("/etc/ld.so.preload", R_OK) = 0 [pid 8708] open("/etc/ld.so.preload", O_RDONLY|O_CLOEXEC) = 3 [pid 8708] fstat(3, {st_mode=S_IFREG|0644, st_size=22, ...}) = 0 [pid 8708] mmap(NULL, 22, PROT_READ|PROT_WRITE, MAP_PRIVATE, 3, 0) = 0x7fee1ad78000 [pid 8708] close(3) = 0 [pid 8708] open("/lib/libcurl.so.2.17.0", O_RDONLY|O_CLOEXEC) = 3 [pid 8708] read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\20\34\0\0\0\0\0\0"..., 832) = 832 [pid 8708] fstat(3, {st_mode=S_IFREG|0755, st_size=27112, ...}) = 0 [pid 8708] mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fee1ad77000 [pid 8708] mmap(NULL, 2122480, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fee1a950000 [pid 8708] mprotect(0x7fee1a955000, 2093056, PROT_NONE) = 0 [pid 8708] mmap(0x7fee1ab54000, 12288, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x4000) = 0x7fee1ab54000 [pid 8708] close(3) = 0 [pid 8708] munmap(0x7fee1ad78000, 22) = 0 [pid 8708] open("/etc/ld.so.cache", O_RDONLY|O_CLOEXEC) = 3 [pid 8708] fstat(3, {st_mode=S_IFREG|0644, st_size=32586, ...}) = 0 [pid 8708] mmap(NULL, 32586, PROT_READ, MAP_PRIVATE, 3, 0) = 0x7fee1ad6f000 [pid 8708] close(3) = 0 [pid 8708] access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) [pid 8708] open("/lib/x86_64-linux-gnu/libc.so.6", O_RDONLY|O_CLOEXEC) = 3 [pid 8708] read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0P \2\0\0\0\0\0"..., 832) = 832 [pid 8708] fstat(3, {st_mode=S_IFREG|0755, st_size=1857312, ...}) = 0 [pid 8708] mmap(NULL, 3965632, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fee1a587000 [pid 8708] mprotect(0x7fee1a745000, 2097152, PROT_NONE) = 0 [pid 8708] mmap(0x7fee1a945000, 24576, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1be000) = 0x7fee1a945000 [pid 8708] mmap(0x7fee1a94b000, 17088, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x7fee1a94b000 [pid 8708] close(3) = 0 [pid 8708] access("/etc/ld.so.nohwcap", F_OK) = -1 ENOENT (No such file or directory) [pid 8708] open("/lib/x86_64-linux-gnu/libdl.so.2", O_RDONLY|O_CLOEXEC) = 3 [pid 8708] read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\320\16\0\0\0\0\0\0"..., 832) = 832 [pid 8708] fstat(3, {st_mode=S_IFREG|0644, st_size=14664, ...}) = 0 [pid 8708] mmap(NULL, 2109744, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7fee1a383000 [pid 8708] mprotect(0x7fee1a386000, 2093056, PROT_NONE) = 0 [pid 8708] mmap(0x7fee1a585000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x2000) = 0x7fee1a585000 [pid 8708] close(3) = 0 [pid 8708] mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fee1ad78000 [pid 8708] mmap(NULL, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fee1ad6d000 [pid 8708] arch_prctl(ARCH_SET_FS, 0x7fee1ad6d740) = 0 [pid 8708] mprotect(0x7fee1a945000, 16384, PROT_READ) = 0 [pid 8708] mprotect(0x7fee1a585000, 4096, PROT_READ) = 0 [pid 8708] mprotect(0x7fee1ab54000, 4096, PROT_READ) = 0 [pid 8708] mprotect(0x60d000, 4096, PROT_READ) = 0 [pid 8708] mprotect(0x7fee1ad79000, 4096, PROT_READ) = 0 [pid 8708] munmap(0x7fee1ad6f000, 32586) = 0 [pid 8708] brk(0) = 0x24bf000 [pid 8708] brk(0x24e0000) = 0x24e0000 [pid 8708] ioctl(0, SNDCTL_TMR_TIMEBASE or SNDRV_TIMER_IOCTL_NEXT_DEVICE or TCGETS, {B38400 opost isig icanon echo ...}) = 0 [pid 8708] readlink("/proc/self/exe", "/bin/rm", 64) = 7 [pid 8708] newfstatat(AT_FDCWD, "/var/run/apache2/*ssl_scache*", 0x24c0398, AT_SYMLINK_NOFOLLOW) = -1 ENOENT (No such file or directory) [pid 8708] readlink("/proc/self/exe", "/bin/rm", 64) = 7 [pid 8708] unlinkat(AT_FDCWD, "/var/run/apache2/*ssl_scache*", 0) = -1 ENOENT (No such file or directory) [pid 8708] lseek(0, 0, SEEK_CUR) = -1 ESPIPE (Illegal seek) [pid 8708] close(0) = 0 [pid 8708] close(1) = 0 [pid 8708] close(2) = 0 [pid 8708] exit_group(0) = ? [pid 8708] +++ exited with 0 +++ <... wait4 resumed> [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0, NULL) = 8708 --- SIGCHLD {si_signo=SIGCHLD, si_code=CLD_EXITED, si_pid=8708, si_status=0, si_utime=0, si_stime=0} --- rt_sigreturn() = 8708 clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x7fb6753eca10) = 8709 Process 8709 attached [pid 8706] wait4(-1, <unfinished ...> [pid 8709] close(10) = 0 [pid 8709] execve("/usr/sbin/apache2", ["/usr/sbin/apache2", "-k", "start"], [/* 29 vars */]) = -1 EACCES (Permission denied) [pid 8709] write(2, "/usr/sbin/apachectl: 143: /usr/s"..., 47/usr/sbin/apachectl: 143: /usr/sbin/apachectl: ) = 47 [pid 8709] write(2, "/usr/sbin/apache2: Permission de"..., 36/usr/sbin/apache2: Permission denied) = 36 [pid 8709] write(2, "\n", 1 ) = 1 [pid 8709] exit_group(126) = ? [pid 8709] +++ exited with 126 +++ <... wait4 resumed> [{WIFEXITED(s) && WEXITSTATUS(s) == 126}], 0, NULL) = 8709 --- SIGCHLD {si_signo=SIGCHLD, si_code=CLD_EXITED, si_pid=8709, si_status=126, si_utime=0, si_stime=0} --- rt_sigreturn() = 8709 write(1, "Action 'start' failed.\n", 23) = 23 write(1, "The Apache error log may have mo"..., 48) = 48 exit_group(126) = ? +++ exited with 126 +++ ✘ ⚡ root@heavydroplet420-69new ~ ls #.bashrc# #.emacs# error.txt heavyblogisheavy.csr heavyblogisheavy.key install.sh possible_malware #.profile# #.zshrc# ⚡ root@heavydroplet420-69new ~ cat error.txt Action 'start' failed. The Apache error log may have more information.Hey there,
It’s been two days and we’re starting to get anxious that we’ve lost the site for good (there’s over 10 years of content on there) or at least the last three years since the backup. We would really appreciate the help here. If I could, I would even upgrade the plugin to get premium support but I can’t access the backend so I can’t do that. We really appreciate the help here as we’re kind of lost as of right now.
If there’s a way for us to upgrade the plugin to get premium support without accessing the backend, let me know and we’ll do it.
@tallesteden Could you please increase the
max_allowed_packetvalue in my.cnf file and check if it helps to fix the issue?@bornforphp we’ll try
@tallesteden Surething, do let us know how it goes?
Will do. The technical guy on this won’t have much time in the next few days, but we’ll get to it! I appreciate the help.
@tallesteden No issues, you’re welcome 🙂
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