Website Performance Issues When Plugin Activated

  • Resolved justinkennedy

    (@justinkennedy)


    3 years, 4 months ago

    Activating the WP Data Access plugin causes a dramatic performance hit to the website. Deactivating it instantly speeds up site loading speeds. Currently using the free version, want to use the paid version, but cannot if it slows the site down this much. I have left the plugin enabled at this time so you can see the slow speed.

    I have tested this plugin several times with and without other plugins enabled and always results in the same manner. It is possible that the hosting package we are using simply cannot handle the data processing the plugin uses, but I wanted to verify that here first. I just thought it was odd that the plugin would effect the loading of every page frontend and backend of the site just for being active, but I do not know enough of how it works to understand why it does.

    The website is hosted by Bluehost and below is the server information:

    • Hosting Package Platinum Pak
    • cPanel Version 102.0 (build 26)
    • Apache Version 2.4.55
    • PHP Version 8.1.14
    • MySQL Version 5.7.23-23
    • Architecture x86_64
    • Operating System linux
    • Shared IP Address ***.***.***.**
    • Path to Sendmail /usr/sbin/sendmail
    • Path to Perl /usr/bin/perl
    • Perl Version 5.16.3
    • Kernel Version 4.19.150-76.ELK.el7.x86_64

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Kim L

    (@kimmyx)

    3 years, 4 months ago

    Hi @justinkennedy,

    Sorry to hear you’ve encountered issues when the plugin is active.

    We ran your site using PageSpeed Insights and indeed the results show that it’s currently very slow, however the top “culprits” seem to be the images as well as the embedded video player.

    Please see the following:
    https://share.getcloudapp.com/Kounovmo
    https://share.getcloudapp.com/Jruyrdz8

    It’s possible there’s a sort of conflict between our plugin + the plugin you’re using for video embeds.

    Have you tried deactivating that plugin while leaving WP Data Access active? Were there any significant changes?

    We’ll wait for your response.

    Thread Starter justinkennedy

    (@justinkennedy)

    3 years, 3 months ago

    The youtube part was the default gutenberg editor youtube block. I have replaced it with a plugin just now that is more optimized.

    However, I did a test and disabled all plugins. I was able to navigate the site and the backend of word press just fine.

    I enabled WP Data Access and the site immediately slowed down, and I do not just mean the front end, this is including trying to navigate the backend of wordpress to pages, posts, plugins, etc. Doing a search to add a plugin or trying to change a parent page for a page results in long load times.

    My only thought is it relates to bluehost performance issues, maybe the wordpress gutenberg editor, or perhaps because WP Data Access sees all of our databases and not just the WP tables. It could be possible our database is bloated I guess.

    Note: I am leaving it disabled for now as I need to work on the site more and it slows things down too much for me to do work.

    Plugin Contributor Kim L

    (@kimmyx)

    3 years, 3 months ago

    Hi @justinkennedy,

    Thanks for the response and the additional information.

    One thing we can try to see if it’s really related to hosting performance is to get a duplicate of your whole setup and deploy it to a local server.

    Have you already reached out to Bluehost regarding the matter? Perhaps your PHP limits are below the recommended values?

    We’ll wait for your response.

    Thread Starter justinkennedy

    (@justinkennedy)

    3 years, 3 months ago

    I talked to Bluehost and they made some tweaks they stated, but the issue seems to still exist.

    I also added the Query Monitor plug-in and it shared these results with me.

    I have tried searching why this would be causing slow performance, but I could not find anything obvious. This single query though appears at least running slow on every page I visit, and sometimes as in the image above it appears more than once.

    Sometimes it is really bad as seen here:

    Went back and clicked the + next to some so here is more details:

    • This reply was modified 3 years, 3 months ago by justinkennedy.
    Plugin Contributor Kim L

    (@kimmyx)

    3 years, 3 months ago

    Hi @justinkennedy,

    Thanks a lot for the additional info.

    Could you also send us your current System Info? You can find and copy it by going to WP Data Access > Settings > System Info.

    Please send it privately here (please include a link to this thread): Contact | WP Data Access

    If you could get the chance, please try to install the plugin on a fresh WordPress install to see if the issue persists.

    We’ll wait for your message!

    Thread Starter justinkennedy

    (@justinkennedy)

    3 years, 3 months ago

    I have sent the information requested.

    I included in there, but will state it here as well. I did a fresh wordpress install with the only plug-in being WP Data Access. The performance issues still existed. I then installed the query monitor plugin and it displayed the same issue with the slow query shown in above images with page load delays ranging from 2-9 seconds.

    • This reply was modified 3 years, 3 months ago by justinkennedy.
    Plugin Contributor Kim L

    (@kimmyx)

    3 years, 3 months ago

    Hi @justinkennedy,

    Thank you. We’ve received and responded to your email. 🙂

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)

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