Title: Website-speed problem Last modified: November 6, 2025 --- # Website-speed problem * Resolved [flurpferd](https://wordpress.org/support/users/flurpferd/) * (@flurpferd) * [7 months, 1 week ago](https://wordpress.org/support/topic/website-speed-problem-3/) * It seems, that the Plugin is slowing down some of the websites pages drastically. Some pages like the homepage are running good. * I deactivated the plugin as a test and all the pages were delivered in full- speed; no more problem. * The issue is, i can´t deactivate the plugin permanently it is vital for the website. * Can you please help? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-speed-problem-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * [Anupam Khatua](https://wordpress.org/support/users/anupamkhatua/) * (@anupamkhatua) * [7 months ago](https://wordpress.org/support/topic/website-speed-problem-3/#post-18710767) * Hi [@flurpferd](https://wordpress.org/support/users/flurpferd/), * Thank you for reaching out to us! * Regarding your concern about the site slowing down, it seems you may be using an outdated version of the plugin. * I recommend updating the plugin to the latest version, 5.9.9, as we’ve addressed the page slowdown issue in this release. * After updating the plugin, please check again and let us know if the issue has been resolved. If the problem persists, don’t hesitate to contact our **[private support channel](https://www.icegram.com/contact/)** for further assistance. * We look forward to hearing from you! * Thread Starter [flurpferd](https://wordpress.org/support/users/flurpferd/) * (@flurpferd) * [7 months ago](https://wordpress.org/support/topic/website-speed-problem-3/#post-18711491) * Thank your for your quick reply! * I´d like to update the plugin. Unfortunately there´s no update-opportunity. There ´s a button “check for updates”, nothing more. * Is it possible to manage it per FTP-client? * Thank´s in advance! * Plugin Contributor [Kishan Ranawat](https://wordpress.org/support/users/kishanranawat/) * (@kishanranawat) * [7 months ago](https://wordpress.org/support/topic/website-speed-problem-3/#post-18712002) * Hi, You can click on the **“Check for updates”** link — the latest plugin version(** 5.9.9**) should then appear and be available for download.If you still don’t see the update or face any difficulty, please reach out to us through our **private support channel** [here](https://www.icegram.com/contact/). We’ll be happy to assist you further.Thank you for your patience and cooperation. * Thread Starter [flurpferd](https://wordpress.org/support/users/flurpferd/) * (@flurpferd) * [7 months ago](https://wordpress.org/support/topic/website-speed-problem-3/#post-18713092) * That´s the problem: the update button does not appear after hitting the “check für updates” button. * I will reach out to you through your support channel. Thank you! * [Anupam Khatua](https://wordpress.org/support/users/anupamkhatua/) * (@anupamkhatua) * [7 months ago](https://wordpress.org/support/topic/website-speed-problem-3/#post-18713794) * Hi [@flurpferd](https://wordpress.org/support/users/flurpferd/), * Yes, we have received your response in our support channel and will look into it. * [Anupam Khatua](https://wordpress.org/support/users/anupamkhatua/) * (@anupamkhatua) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/website-speed-problem-3/#post-18723534) * Hi [@flurpferd](https://wordpress.org/support/users/flurpferd/), * I hope you are doing well! * According to your previous response, we have already replied to you through our private support channel, but we have not yet received a response. * Have your last queries been resolved? If so, please confirm, as we need to close the ticket. * Best regards, * Thread Starter [flurpferd](https://wordpress.org/support/users/flurpferd/) * (@flurpferd) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/website-speed-problem-3/#post-18723866) * Sorry i didn´t respond! It worked out like a charm: i took the files from your site, installed it per wordpress-backend and since then it is doing its job perfectly. * Thank you for your help! * [Anupam Khatua](https://wordpress.org/support/users/anupamkhatua/) * (@anupamkhatua) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/website-speed-problem-3/#post-18728109) * Hi [@flurpferd](https://wordpress.org/support/users/flurpferd/), * Thanks for your confirmation. Awesome! I’m glad to hear that the inquiry has been resolved! * Whereas, I hope you’re enjoying the Icegram Express plugin. * Could you please do us a **BIG favor** by sharing your experiences with us and leaving a review **[here](https://wordpress.org/plugins/email-subscribers/#reviews)**? It’ll hardly take 2 minutes and will surely make our day. * Thank you in advance. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Website-speed problem’ is closed to new replies. * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172) * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/) * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq) * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/) * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/) * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/) * 8 replies * 3 participants * Last reply from: [Anupam Khatua](https://wordpress.org/support/users/anupamkhatua/) * Last activity: [6 months, 3 weeks ago](https://wordpress.org/support/topic/website-speed-problem-3/#post-18728109) * Status: resolved