Title: Websites cannot load Last modified: September 7, 2020 --- # Websites cannot load * Resolved [Groovyx9](https://wordpress.org/support/users/groovyx9/) * (@groovyx9) * [5 years, 8 months ago](https://wordpress.org/support/topic/websites-cannot-load/) * Hi, I use both this one and the pro version (customer here). Today’s update crashed 3 of my websites (websites did not load anything except a wordpress error message). As I could not access admin, I checked the plugin rep content by ssh and your plugin was the last one (and only one) updated today. I deleted your plugin rep. I was then able to connect through admin but everything was slow (I guess wp was going through the remnants of your plugin in htaccess, wp-config, etc. 🙂 Once I accessed I rushed to extensions page, and installed and activated an older version of your plugin (1.6.0.6) and eveything was just fine. I did not want to take any risk so I deactivated and deleted your plugin, hoping everything will be properly cleaned by doing so and it was. I’ll wait for a fixed version before going back to your plugin, that I truly love. - This topic was modified 5 years, 8 months ago by [Groovyx9](https://wordpress.org/support/users/groovyx9/). Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Contributor [Maya](https://wordpress.org/support/users/tdgu/) * (@tdgu) * [5 years, 8 months ago](https://wordpress.org/support/topic/websites-cannot-load/#post-13373856) * Hi, Thanks for your feedback. Can you check your server error logs for the exact error message? Which version you had active the free or PRO? * Thanks * Thread Starter [Groovyx9](https://wordpress.org/support/users/groovyx9/) * (@groovyx9) * [5 years, 8 months ago](https://wordpress.org/support/topic/websites-cannot-load/#post-13373914) * Looks like a conflict with Shield (another excellent plugin) [https://fr.wordpress.org/plugins/wp-simple-firewall/](https://fr.wordpress.org/plugins/wp-simple-firewall/) The 3 websites were running both plugins. One was using pro, the 2 others were from here. Never had an issue before today. ====================== Une erreur de type E_ERROR a été causée dans la ligne 45 du fichier /xxx/xxx/xxx/xxx/xxx/ name-of-my-site/wp-content/plugins/wp-hide-security-enhancer-pro/compatibility/ wp-simple-firewall.php. Message d’erreur : Uncaught Error: Class ‘ICWP_WPSF_Plugin_Controller’ not found in /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-content/plugins/wp-hide- security-enhancer-pro/compatibility/wp-simple-firewall.php:45 Stack trace: #0/ xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-includes/class-wp-hook.php(287): WPH_conflict_handle_wp_simple_firewall:: on_plugins_loaded(”) #1 /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-includes/class- wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /xxx/xxx/xxx/xxx/xxx/ name-of-my-site/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /xxx/ xxx/xxx/xxx/xxx/name-of-my-site/wp-settings.php(409): do_action(‘plugins_loaded’)# 4 /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-config.php(105): require_once(‘/home/ www/clien…’) #5 /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-load.php(37): require_once(‘/ home/www/clien…’) #6 /xxx/xxx/xxx/xxx/xxx/name-of-my-site/wp-login.php(12): require(‘/ home/www/clien…’) #7 {main} thrown * Plugin Contributor [Maya](https://wordpress.org/support/users/tdgu/) * (@tdgu) * [5 years, 8 months ago](https://wordpress.org/support/topic/websites-cannot-load/#post-13382880) * Hi, Thanks for your feedback, i was able to replicate the issue and created a fix available in the lastest plugin version: - Fre code: Version 1.6.1.1 - PRO code: Version 2.2.4.9.2 * Thanks * Thread Starter [Groovyx9](https://wordpress.org/support/users/groovyx9/) * (@groovyx9) * [5 years, 8 months ago](https://wordpress.org/support/topic/websites-cannot-load/#post-13382935) * Thanks, I just sent you an email through pro Interface, but you just gave me my answer 😉 I am going to try now! Outstanding support for ALL your users, really appreciate it (a fix in less than 2 days ! wicked cool) Best Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Websites cannot load’ is closed to new replies. * ![](https://ps.w.org/wp-hide-security-enhancer/assets/icon-256x256.png?rev=2937681) * [WP Hide & Security Enhancer](https://wordpress.org/plugins/wp-hide-security-enhancer/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-hide-security-enhancer/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-hide-security-enhancer/) * [Active Topics](https://wordpress.org/support/plugin/wp-hide-security-enhancer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-hide-security-enhancer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-hide-security-enhancer/reviews/) * 4 replies * 2 participants * Last reply from: [Groovyx9](https://wordpress.org/support/users/groovyx9/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/websites-cannot-load/#post-13382935) * Status: resolved