Title: WebSocket connection failed
Last modified: October 7, 2020

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# WebSocket connection failed

 *  [energycell](https://wordpress.org/support/users/stonks/)
 * (@stonks)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/websocket-connection-failed-2/)
 * After entering name and email details the plugin is hanging. The web browser 
   console is showing the following error (pid hidden):
 * WebSocket connection to ‘wss://chatserver002.3cx.net/chatchannel?cid=18490&pid
   =[xxxx]’ failed: Error during WebSocket handshake: Unexpected response code: 
   502
 * It appears that their API is down, but I’ve received no reply at all from the
   developers, and they do not seem to have a status page for the API.
 * Is anyone else getting this response from wss://chatserver002.3cx.net ?
 * We really need to know if this an issue with their API, or something local to
   our server.

Viewing 1 replies (of 1 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/websocket-connection-failed-2/#post-13504114)
 * Hi there,
 * Thank you for reporting this. We’ve taken a look and there was indeed an issue
   on our side. This should now be resolved. Please let us know if you experience
   further issues.
 * Thank you.

Viewing 1 replies (of 1 total)

The topic ‘WebSocket connection failed’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/websocket-connection-failed-2/#post-13504114)
 * Status: not resolved