Title: WeForms reCaptcha V2 Not Working
Last modified: November 13, 2023

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# WeForms reCaptcha V2 Not Working

 *  Resolved [xing79](https://wordpress.org/support/users/xing79/)
 * (@xing79)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/weforms-recaptcha-v2-not-working/)
 * Dear WeForms team, I need some help to fix the reCaptcha V2 Invisible on this
   contact form: [https://elegment.cn/contact/](https://elegment.cn/contact/)
 * Here are the tests I have done and items I have verified.
    1. If the WeForms contact form is set up without reCaptcha, the form works fine.
       Which means the SMTP email service is running fine on this WordPress site.
    2. I double checked the site key / secrete key on Google – they are correctly set
       up for V2 Invisible. This set of keys also work fine for another site. The domain
       elegment.cn is correctly added.
    3. The site key / secrete key are entered correctly in WeForms setting.
    4. reCaptcha field is added to the contact form.
 * However, when I test this contact form, it will not get submitted. Just showing
   the small running circle. Please see below screen captures.
 * ![](https://i0.wp.com/elegment.cn/wp-content/uploads/2023/11/0.jpg?ssl=1)
 * ![](https://i0.wp.com/elegment.cn/wp-content/uploads/2023/11/1.jpg?ssl=1)
 * ![](https://i0.wp.com/elegment.cn/wp-content/uploads/2023/11/2-scaled.jpg?ssl
   =1)
 * ![](https://i0.wp.com/elegment.cn/wp-content/uploads/2023/11/3-scaled.jpg?ssl
   =1)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fweforms-recaptcha-v2-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [brandonco](https://wordpress.org/support/users/brandonco/)
 * (@brandonco)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/weforms-recaptcha-v2-not-working/#post-17201168)
 * Hi –
 * From the information you’ve provided, it seems like you’ve done a great job verifying
   the setup. If your keys are correct and working on another site, and SMTP service
   is running fine, then it seems like the issue might be within the specific setup
   of WeForms on your site.
 * Here are a couple of things you can try:
    1. **Clear your site’s cache:** Sometimes, caching can cause issues with forms 
       and reCaptcha. Try clearing your site’s cache to see if this resolves the problem.
    2. **Conflict check:** Deactivate all other plugins and switch to a default WordPress
       theme to check for any potential conflicts. If the issue resolves, reactivate
       plugins one by one to find the conflicting one.
    3. **Update WeForms and WordPress:** Ensure that both WordPress and WeForms are
       updated to the latest version. Outdated versions can sometimes cause issues.
    4. **Check Your Browser Console for Errors**: Open your browser’s JavaScript Console.
       If there are any JavaScript errors, they will be listed there and could provide
       a clue as to what’s going wrong.
    5. **Test on a Different Browser/Device**: Sometimes, browser-specific issues or
       extensions can cause problems with form submissions. Try testing the form on
       a different browser or device to see if you experience the same issue.
 * Please let us know if you notice any errors after reviewing the console. If you
   can copy and paste them into the thread here we’ll likely be able to gain more
   insight on what’s causing the issue.
 * We look forward to assisting you further with this!
 *  Thread Starter [xing79](https://wordpress.org/support/users/xing79/)
 * (@xing79)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/weforms-recaptcha-v2-not-working/#post-17208687)
 * Thanks. It was caused by server cache. Once I cleared server cache, it is now
   working fine.
 *  [brandonco](https://wordpress.org/support/users/brandonco/)
 * (@brandonco)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/weforms-recaptcha-v2-not-working/#post-17210359)
 * Hi [@xing79](https://wordpress.org/support/users/xing79/)
 * That’s great to hear! Server cache can often be a culprit when changes aren’t
   functioning as they should. If you have any other questions or run into any other
   issues, don’t hesitate to ask. We’re here to help!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘WeForms reCaptcha V2 Not Working’ is closed to new replies.

 * ![](https://ps.w.org/weforms/assets/icon-256x256.png?rev=1978687)
 * [weForms - Easy Drag & Drop Contact Form Builder For WordPress](https://wordpress.org/plugins/weforms/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/weforms/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [brandonco](https://wordpress.org/support/users/brandonco/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/weforms-recaptcha-v2-not-working/#post-17210359)
 * Status: resolved