Title: weight based problem Last modified: June 3, 2018 --- # weight based problem * Resolved [morriscookies](https://wordpress.org/support/users/morriscookies/) * (@morriscookies) * [8 years ago](https://wordpress.org/support/topic/weight-based-problem/) * Hi, i am working on weight based shipping, i follow your doc setting but it not working, please have a look over my setting whether i do it correctly not ; [https://imgur.com/ZU4onX2](https://imgur.com/ZU4onX2) * i am looking at every 250g per cost of $51. if correct it was not working as the weight exceed 2kg it still charge on 750g. * Thank you. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fweight-based-problem%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * [ospiotr](https://wordpress.org/support/users/ospiotr/) * (@ospiotr) * [8 years ago](https://wordpress.org/support/topic/weight-based-problem/#post-10361354) * Hello [@morriscookies](https://wordpress.org/support/users/morriscookies/) ! * Your configuration screen looks odd. Are you sure that your Woo, WP an PHP version meet the plugin’s requirements? Please send us a WooCommerce system status. [Here’s a screenshot showing how to get it.](https://wpde.sk/i/opm4z5sk2ee7.png) * You should set “Based on” to weight, just like in this example: [https://www.wpdesk.net/wp-content/uploads/sites/2/2017/10/flexible-shipping-table.png](https://www.wpdesk.net/wp-content/uploads/sites/2/2017/10/flexible-shipping-table.png) * If you want to set ranges for weight, please follow this tutorial: [https://www.wpdesk.net/docs/weight-based-shipping-woocommerce/](https://www.wpdesk.net/docs/weight-based-shipping-woocommerce/) * If you would prefer the shipping cost to progressively increase, you can use this tutorial: [https://www.wpdesk.net/docs/progressively-increasing-weight-based-shipping-woocommerce-flexible-shipping/](https://www.wpdesk.net/docs/progressively-increasing-weight-based-shipping-woocommerce-flexible-shipping/) * Let me know if this was helpful. * Thread Starter [morriscookies](https://wordpress.org/support/users/morriscookies/) * (@morriscookies) * [8 years ago](https://wordpress.org/support/topic/weight-based-problem/#post-10367500) * Hi, please find below with the Woocommerce system status : * ``` ### WordPress Environment ### Home URL: https://morriscookies.asia Site URL: https://morriscookies.asia WC Version: 3.4.2 Log Directory Writable: ✔ WP Version: 4.9.6 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.1.15 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.54.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 5.6.33 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.4.2 WC Database Prefix: wpu3_ MaxMind GeoIP Database: ✔ Total Database Size: 3.85MB Database Data Size: 3.10MB Database Index Size: 0.75MB wpu3_woocommerce_sessions: Data: 0.05MB + Index: 0.01MB wpu3_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB wpu3_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wpu3_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wpu3_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB wpu3_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB wpu3_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB wpu3_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wpu3_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wpu3_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wpu3_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wpu3_woocommerce_payment_tokens: Data: 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wpu3_term_relationships: Data: 0.01MB + Index: 0.03MB wpu3_term_taxonomy: Data: 0.01MB + Index: 0.01MB wpu3_th_popup: Data: 0.00MB + Index: 0.00MB wpu3_trp_dictionary_en_us_zh_tw: Data: 0.00MB + Index: 0.01MB wpu3_trp_gettext_: Data: 0.00MB + Index: 0.01MB wpu3_trp_gettext_en_us: Data: 0.02MB + Index: 0.03MB wpu3_trp_gettext_zh_tw: Data: 0.00MB + Index: 0.01MB wpu3_usermeta: Data: 0.01MB + Index: 0.01MB wpu3_users: Data: 0.00MB + Index: 0.01MB wpu3_wc_download_log: Data: 0.00MB + Index: 0.00MB wpu3_wc_webhooks: Data: 0.00MB + Index: 0.00MB wpu3_wonderplugin_slider: Data: 0.03MB + Index: 0.00MB wpu3_wpgdprc_access_requests: Data: 0.00MB + Index: 0.00MB wpu3_wpgdprc_delete_requests: Data: 0.00MB + Index: 0.00MB ### Post Type Counts ### al_product: 1 attachment: 156 bwg_gallery: 4 bwg_share: 1 custom_css: 1 customize_changeset: 27 fmemailverification: 2 form-maker: 1 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 language_switcher: 3 nav_menu_item: 6 oembed_cache: 14 page: 66 pickup_location: 7 polylang_mo: 3 portfolio: 24 post: 1 powerform: 1 product: 53 product_variation: 39 revision: 196 rp_shop_giftcard: 2 shop_coupon: 1 shop_order: 3 telemetry: 8 um_directory: 1 um_form: 3 um_role: 2 woocarousel: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (27) ### Polylang: by Frédéric Demarle – 2.3.6 All-in-One WP Migration: by ServMask – 6.69 Checkout Address Autocomplete for WooCommerce: by eCreations – 1.9.7 – Not tested with the active version of WooCommerce Connector for WooToApp Mobile - WooCommerce Native Mobile App.: by WooToApp - Rhys Williams – 1.0.7 – Not tested with the active version of WooCommerce PayPal Express Checkout for WooCommerce: by wpgateways – 3.0.3 – Not tested with the active version of WooCommerce Flexible Checkout Fields: by WP Desk – 1.6.5 Flexible Shipping: by WP Desk – 2.1.3 Form Maker: by WebDorado Form Builder Team – 1.12.27 The GDPR Framework: by Codelight – 1.0.10 GDPR: by Trew Knowledge – 2.1.0 Hide Page And Post Title: by Arjun Thakur – 1.1 Lead Form Builder: by ThemeHunk – 1.3.4 Photo Gallery: by Photo Gallery Team – 1.4.7 Polylang Theme Strings: by Modeewine – 3.5 WooCommerce Product Carousel Slider: by ADL Plugins – 3.0.2 – Not tested with the active version of WooCommerce PW WooCommerce Gift Cards: by Pimwick LLC – 1.15 WooCommerce Cart: by XootiX – 1.0.2 – Not tested with the active version of WooCommerce ThemeHunk Customizer: by ThemeHunk – 2.0.27 WC Secondary Product Thumbnail: by Hendy Tarnando – 1.3.2 – Not tested with the active version of WooCommerce WonderPlugin Slider Lite: by Magic Hills Pty Ltd – 10.2 WooCommerce 2Checkout Payment Gateway Free: by Najeeb Ahmad – 2.1 – Not tested with the active version of WooCommerce WooCommerce Stripe Gateway: by WooCommerce – 4.1.6 WooCommerce Max Quantity: by Isabel Castillo – 1.5.1 – Not tested with the active version of WooCommerce WooCommerce Product Fees: by Caleb Burks – 1.3.0 – Not tested with the active version of WooCommerce WooCommerce Price Based on Country (Basic): by Oscar Gare – 1.7.7 WooCommerce: by Automattic – 3.4.2 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.6.4 – Not tested with the active version of WooCommerce ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: HKD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) gift-card (gift-card) grouped (grouped) pw gift card (pw-gift-card) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #27 - /shop/ Cart: #28 - /cart/ Checkout: #29 - /checkout/ My account: ❌ Page does not contain the shortcode. Terms and conditions: #74 - /terms-conditions/ ### Theme ### Name: Featured Version: 1.2.1 Author URL: http://www.themehunk.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: – ### PBC Settings ### Base location: HK:NEW TERRITORIES Price Based On: billing Shipping: ✔ Test mode: – Test country: – Prices entered with tax: ✔ Calculate tax based on: billing ### Zone Pricing Oceania ### slug: oceania name: Oceania countries: AU | NZ currency: USD exchange_rate: 0.1280 ### Zone Pricing Canada / USA ### slug: canada-usa name: Canada / USA countries: CA | US currency: USD exchange_rate: 0.1280 ### Zone Pricing Asia ### slug: asia name: Asia countries: BN | ID | JP | KR | MM | MY | PH | SG | TH | TW | VN currency: USD exchange_rate: 0.1280 ### Zone Pricing China ### slug: china name: China countries: CN | MO currency: CNY exchange_rate: 0.820 ### Zone Pricing Europe 2 ### slug: europe-2 name: Europe 2 countries: GB currency: GBP exchange_rate: 0.100 ### Zone Pricing Europe ### slug: europe-3 name: Europe countries: AT | BE | CH | CY | CZ | DE | DK | EE | ES | FI | FR | GR | HU | IE | IT | LT | LU | LV | NL | NO | PL | PT | RO | RU | SE | SI | SK currency: EUR exchange_rate: 0.1150 ### Zone Pricing Hong Kong ### slug: hong-kong name: Hong Kong countries: HK currency: HKD exchange_rate: 1.00 ``` * Thread Starter [morriscookies](https://wordpress.org/support/users/morriscookies/) * (@morriscookies) * [8 years ago](https://wordpress.org/support/topic/weight-based-problem/#post-10372196) * Please give me a hints on how to setup an every 250g with $45 addon, i tried few method it doesnt work, the last method i tried as image attached, at the end of the checkout show no shipment rules. * [https://imgur.com/zlpWycl](https://imgur.com/zlpWycl) * [https://imgur.com/rbpIWFx](https://imgur.com/rbpIWFx) * Appreciate your help. Thanks. * [przemyslawrosa](https://wordpress.org/support/users/przemyslawrosa/) * (@przemyslawrosa) * [8 years ago](https://wordpress.org/support/topic/weight-based-problem/#post-10373838) * Hi [@morriscookies](https://wordpress.org/support/users/morriscookies/), * the rules from the screen you uploaded seem to be ok. Have you checked weight units set up in your store? Here: [https://wpde.sk/pr/2018-06-07_11.52.21.png](https://wpde.sk/pr/2018-06-07_11.52.21.png) * If you set up units like on the screen above, you should set the weight on the products in this way: [https://wpde.sk/pr/2018-06-07_11.58.05.png](https://wpde.sk/pr/2018-06-07_11.58.05.png) * — * Also, can you try to enable Flat Rate and check whether the shipping method is available at checkout? * Cheers, Przemyslaw * Thread Starter [morriscookies](https://wordpress.org/support/users/morriscookies/) * (@morriscookies) * [8 years ago](https://wordpress.org/support/topic/weight-based-problem/#post-10374653) * Hi Przemyslaw, Thanks for your prompt response and guideline, my setting is correct as image attached: * [https://imgur.com/CgfvruT](https://imgur.com/CgfvruT) * [https://imgur.com/dMmMILC](https://imgur.com/dMmMILC) * i also tried setup Flat Rate shipping but still not working : * [https://imgur.com/t3MAMJS](https://imgur.com/t3MAMJS) * [https://imgur.com/dZMqgQ2](https://imgur.com/dZMqgQ2) * [https://imgur.com/6EAKkZc](https://imgur.com/6EAKkZc) * so should i just activate one shipping method instead of two ? * Thanks. * [przemyslawrosa](https://wordpress.org/support/users/przemyslawrosa/) * (@przemyslawrosa) * [7 years, 11 months ago](https://wordpress.org/support/topic/weight-based-problem/#post-10410412) * Hi [@morriscookies](https://wordpress.org/support/users/morriscookies/), * I’m sorry that I did not reply long but I did not receive a notification about your message. * — * By checking if the Flat Rate method works, I wanted to check whether the problem is in Flexible Shipping or maybe in the general settings of the store or the is caused by other software/plugin. * Unfortunately, your screenshots are no longer available. Can you do it again, and at the same time upload a shot from that [screen](https://screenshots.firefox.com/kNzCswpsubDPW74Q/stable.wpdesk.org)? * Cheers, Przemyslaw * Thread Starter [morriscookies](https://wordpress.org/support/users/morriscookies/) * (@morriscookies) * [7 years, 11 months ago](https://wordpress.org/support/topic/weight-based-problem/#post-10411125) * Hi, YES, it works after i re-create the shipping rules, SORRY for not responding, i just back from overseas too. its Great plugin. Thank you for your hard work. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘weight based problem’ is closed to new replies. * ![](https://ps.w.org/flexible-shipping/assets/icon.svg?rev=2737045) * [Weight Based Shipping Table Rate for WooCommerce – Flexible Shipping](https://wordpress.org/plugins/flexible-shipping/) * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping/#faq) * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping/) * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping/unresolved/) * [Reviews](https://wordpress.org/support/plugin/flexible-shipping/reviews/) * 7 replies * 3 participants * Last reply from: [morriscookies](https://wordpress.org/support/users/morriscookies/) * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/weight-based-problem/#post-10411125) * Status: resolved