Title: What do I do wrong?
Last modified: November 2, 2019

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# What do I do wrong?

 *  [sofiaasklund](https://wordpress.org/support/users/sofiaasklund/)
 * (@sofiaasklund)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/what-do-i-do-wrong-2/)
 * Hi
    I installed the plugin Themify Icons. I can get the icons in my menu. But
   when I click the yellow smily, in a new post, I se a different window, unlike
   yours. It does’t look like the window as in your instructions. Instead of the
   button “Insert Icon” the button is called “Pick”. And when I click on the button,
   nothing happens! So… I can’t insert any icon in a post or page! What do I do 
   wrong?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwhat-do-i-do-wrong-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [themifyme](https://wordpress.org/support/users/themifyme/)
 * (@themifyme)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/what-do-i-do-wrong-2/#post-11216336)
 * Hi,
 * Do you have WP Gutenberg enabled? Try to install Classic Editor. You should see
   this lightbox when clicking on the Themify smiley icon on editor: [https://cl.ly/c85b89695989](https://cl.ly/c85b89695989).
   If not, could you post a screenshot at your end?
 *  Thread Starter [sofiaasklund](https://wordpress.org/support/users/sofiaasklund/)
 * (@sofiaasklund)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/what-do-i-do-wrong-2/#post-11253764)
 * Hi,
    I thought there was a plugin compatibility issue. But I have tried to shut
   down all other plugins – with the same results. Nothing happens when you click
   on PICK. Tried to have all the plugins offline, accept the Classic Editor. Same
   result. Of course I have shut down AdBlocker – the same result. I have tested
   in Chome and in Safari. I have your plugin Themify Icons installed on several
   sites. The same “error” on all those I’ve tested. Have tried to run a standard
   theme from WordPress, I have tested with Themify Ultra – the same error. When
   I tested Ultra at jaktretrieverklubben.se I got one more icon with Themify Icons(
   sum 2 (two)). Then it was possible to click on Pick and choose an icon, which
   then also worked outwardly. Since there doesn’t seem to be any change in what
   I try in WordPress, it almost feels like something is going on through the computer.
   I have a Mac, can I mention … 😉 Do you have any idea?
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [6 years, 7 months ago](https://wordpress.org/support/topic/what-do-i-do-wrong-2/#post-12089334)
 * [@themifyme](https://wordpress.org/support/users/themifyme/) I’ve deleted your
   offer to login to your user’s site. I’m am 100% sure you mean well but please
   _never ask for credentials._ I have flagged your account temporarily. That just
   means that your post will need to be approved and @ notifications from you will
   not work.
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us asking
   you to repeatedly stop before escalating up to the plugins team.**

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘What do I do wrong?’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/themify-icons.svg)
 * [Themify Icons](https://wordpress.org/plugins/themify-icons/)
 * [Support Threads](https://wordpress.org/support/plugin/themify-icons/)
 * [Active Topics](https://wordpress.org/support/plugin/themify-icons/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/themify-icons/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/themify-icons/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/what-do-i-do-wrong-2/#post-12089334)
 * Status: not resolved