Title: When Activated Menu Doesn’t Work Last modified: October 10, 2019 --- # When Activated Menu Doesn’t Work * Resolved [spikar85](https://wordpress.org/support/users/spikar85/) * (@spikar85) * [6 years, 8 months ago](https://wordpress.org/support/topic/when-activated-menu-doesnt-work/) * I’m wondering if there is a fix to this. I’m using the popup plugin to create popup windows on pages, however even though these work 100% – when the plugin is activated, my menu buttons then pop up to a blank window and nothing is shown. When I disable the plugin – menu works fine but then of course the popup shortcodes on my pages aren’t displayed. Any fix to this? Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [cubecolour](https://wordpress.org/support/users/numeeja/) * (@numeeja) * [6 years, 8 months ago](https://wordpress.org/support/topic/when-activated-menu-doesnt-work/#post-12018723) * Please provide a link to a page on your site where I can see the issue. * Plugin Author [cubecolour](https://wordpress.org/support/users/numeeja/) * (@numeeja) * [6 years, 8 months ago](https://wordpress.org/support/topic/when-activated-menu-doesnt-work/#post-12020114) * Check whether the menu or menu items have the class ‘popup’ as this is likely to cause the symptom described. * Thread Starter [spikar85](https://wordpress.org/support/users/spikar85/) * (@spikar85) * [6 years, 8 months ago](https://wordpress.org/support/topic/when-activated-menu-doesnt-work/#post-12025733) * Hey cubecolour. Thanks for the reply. * I’d need to give you access to have a look. * I’ve had a look and there is no class ‘popup’ * It seems that if I put the category as a parent in the menu it does not happen and the link directs as normal. It’s only when it’s under a parent category ( drop down menu) that when clicking on it, it will try open in a popup and gives me ‘about:blank’ * When disabling the plugin – they open normally. * I’ve also tried custom link with the URL instead of choosing the category to place in the menu. * Anything else I should try? * Plugin Author [cubecolour](https://wordpress.org/support/users/numeeja/) * (@numeeja) * [6 years, 8 months ago](https://wordpress.org/support/topic/when-activated-menu-doesnt-work/#post-12025765) * The only possible cause for this issue I am aware of would be a class name collision. * Do a ‘view source’ of your page and search for the word ‘popup’ * I only provide free support where all communication takes place here on the forum, and it is not permitted on these forums to offer or request login access to sites. * If you post the URL of the site here on the forum I will have a look at it. - This reply was modified 6 years, 8 months ago by [cubecolour](https://wordpress.org/support/users/numeeja/). * Thread Starter [spikar85](https://wordpress.org/support/users/spikar85/) * (@spikar85) * [6 years, 8 months ago](https://wordpress.org/support/topic/when-activated-menu-doesnt-work/#post-12025794) * Thanks again. - This reply was modified 6 years, 8 months ago by [spikar85](https://wordpress.org/support/users/spikar85/). * Thread Starter [spikar85](https://wordpress.org/support/users/spikar85/) * (@spikar85) * [6 years, 8 months ago](https://wordpress.org/support/topic/when-activated-menu-doesnt-work/#post-12025795) * Trying few different things with the Appearance>Menu but can’t figure it out. Not sure what’s relating to the issue or even if it’s the plugin that is affecting it. hope you can see if something is obvious. Cheers * Plugin Author [cubecolour](https://wordpress.org/support/users/numeeja/) * (@numeeja) * [6 years, 8 months ago](https://wordpress.org/support/topic/when-activated-menu-doesnt-work/#post-12025807) * There is a ‘popup’ class on the divs containing the submenus * eg: * ``` ``` * Thread Starter [spikar85](https://wordpress.org/support/users/spikar85/) * (@spikar85) * [6 years, 8 months ago](https://wordpress.org/support/topic/when-activated-menu-doesnt-work/#post-12025813) * Ok. Not sure why I missed that. Taking a look and changing. Thanks! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘When Activated Menu Doesn’t Work’ is closed to new replies. * ![](https://ps.w.org/alligator-popup/assets/icon-256x256.png?rev=1485172) * [Alligator Popup](https://wordpress.org/plugins/alligator-popup/) * [Frequently Asked Questions](https://wordpress.org/plugins/alligator-popup/#faq) * [Support Threads](https://wordpress.org/support/plugin/alligator-popup/) * [Active Topics](https://wordpress.org/support/plugin/alligator-popup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/alligator-popup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/alligator-popup/reviews/) ## Tags * [menu](https://wordpress.org/support/topic-tag/menu/) * [popup](https://wordpress.org/support/topic-tag/popup/) * 8 replies * 2 participants * Last reply from: [spikar85](https://wordpress.org/support/users/spikar85/) * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/when-activated-menu-doesnt-work/#post-12025813) * Status: resolved