Title: When active, plugin blocks certain pages Last modified: January 2, 2020 --- # When active, plugin blocks certain pages * [michaelmortarotti](https://wordpress.org/support/users/michaelmortarotti/) * (@michaelmortarotti) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/) * Hi, * I’ve attempted to toggle off every setting that I can think of in your plugin, but I still get blank pages for some pages. Some are product pages (woocommerce), but not all product pages, and some are regular pages, but again not all of them. * What does load is faster! In general seems to have desired effect, but just kills off about half of our site’s pages. * Using Themify.me ‘s Ultra theme. * Is there a known simple solution? * Thank you! Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Author [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/) * (@optimizingmatters) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12285619) * > I’ve attempted to toggle off every setting that I can think of in your plugin * which ones are still on? * > but I still get blank pages for some pages. * can you check your PHP-errorlog for (relevant) php errors? * Thread Starter [michaelmortarotti](https://wordpress.org/support/users/michaelmortarotti/) * (@michaelmortarotti) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12287090) * It seems that image Lazy Loading is causing the pages to fail. The site behaves normally when this setting is deactivated. That said, I would really like to be able to use this feature – any adjustments to make with that issue? * There are no PHP errors that I can see. Perhaps I am looking in the wrong place within cPanel, though. Let me know if I should look further here. * Plugin Author [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/) * (@optimizingmatters) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12287100) * OK, try this filter, which disables one specific new feature (lazyloading of background-images), that way you probably can keep most of lazyloading active; * ``` add_filter( 'autoptimize_filter_imgopt_lazyload_backgroundimages', '__return_false' ); ``` * frank * Thread Starter [michaelmortarotti](https://wordpress.org/support/users/michaelmortarotti/) * (@michaelmortarotti) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12287284) * Where would I add this text, Frank? (I can get around pretty well, but am not completely native in this area) Thank you! * Plugin Author [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/) * (@optimizingmatters) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12287410) * easiest/ safest way is to use [the code snippets plugin](https://wordpress.org/plugins/code-snippets/) 🙂 * Thread Starter [michaelmortarotti](https://wordpress.org/support/users/michaelmortarotti/) * (@michaelmortarotti) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12287946) * OK, and I simply drop in the code you provided without any additional function tag? * …and if you don’t mind one more question – after I drop it in there, am I able to delete the extra plugin? * Thank you! * Thread Starter [michaelmortarotti](https://wordpress.org/support/users/michaelmortarotti/) * (@michaelmortarotti) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12287980) * Nevermind…tried it and it seems happy. I am noticing that one can’t just delete, as you have to keep the snippet active within the plugin. Thanks for the simple solution and support! * Thread Starter [michaelmortarotti](https://wordpress.org/support/users/michaelmortarotti/) * (@michaelmortarotti) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12287991) * …actually, no and after switching it off, the problem is more persistent * Plugin Author [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/) * (@optimizingmatters) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12288455) * > actually, no and after switching it off, the problem is more persistent * darn, that’s a setback. afraid that php errorlog becomes a prerequisite now to be able to understand what is happening, can you look for that? * Thread Starter [michaelmortarotti](https://wordpress.org/support/users/michaelmortarotti/) * (@michaelmortarotti) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12290277) * I am not certain of how to find this, but when I go into cPanel for my shared hosting, I see in the root directory of this domain a file called “error_log”. Is this the right one? If so, what is the best way to share this with you or is there something I should look for? * Thank you * Plugin Author [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/) * (@optimizingmatters) * [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12290313) * > I see in the root directory of this domain a file called “error_log”. Is this > the right one? * possibly & probably. * > If so, what is the best way to share this with you or is there something I > should look for? * you can download the file and mail it to futtta-at-gmail-dot-com and I’ll have a look to see if there’s relevant info in there (fingers crossed). Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘When active, plugin blocks certain pages’ is closed to new replies. * ![](https://ps.w.org/autoptimize/assets/icon-256X256.png?rev=2211608) * [Autoptimize](https://wordpress.org/plugins/autoptimize/) * [Frequently Asked Questions](https://wordpress.org/plugins/autoptimize/#faq) * [Support Threads](https://wordpress.org/support/plugin/autoptimize/) * [Active Topics](https://wordpress.org/support/plugin/autoptimize/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/autoptimize/unresolved/) * [Reviews](https://wordpress.org/support/plugin/autoptimize/reviews/) * 11 replies * 2 participants * Last reply from: [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/) * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/when-active-plugin-blocks-certain-pages/#post-12290313) * Status: not resolved