Title: When payment going through get error processing the payment message
Last modified: February 4, 2026

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# When payment going through get error processing the payment message

 *  Resolved [asy1mpo](https://wordpress.org/support/users/asy1mpo/)
 * (@asy1mpo)
 * [4 months, 1 week ago](https://wordpress.org/support/topic/when-payment-going-through-get-error-processing-the-payment-message/)
 * When buying gift card, having issues.
 * Into checkout all fine and when went to process payment it goes through to the
   bank (and get confirmation on phone). But on the site there is a long period 
   of delay on the site and eventually get the message below saying
 * There was an error processing the payment: There was a problem sending a request
   to the Stripe API endpoint.
 * The API key in the WooCommerce settings is fine as we have non-gift card products
   and those orders and payments going through fine.
 * Client has checked on Stripe and bank and all fine, payment taken out/received
   and notification comes through on phone.
 * But they get email from web site to say order failed. And checked in WP Admin,
   can see the order status is failed.
 * On the log in WooCommerce (in Status->Logs) there is a Stripe API error.
 * Says something like Error Stripe API error: GET charges/py_123abddqwthdkd
 * So payment goes through but looks like issue with site connecting with Stripe
   and getting back to info that payment received etc.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Abhay-WP Swings](https://wordpress.org/support/users/wpssupport/)
 * (@wpssupport)
 * [4 months, 1 week ago](https://wordpress.org/support/topic/when-payment-going-through-get-error-processing-the-payment-message/#post-18810845)
 * Hello,
 * As per your mentioned query it seems its a site specific issue please connect
   with our support they will help you.
 * Regards,
 *  Thread Starter [asy1mpo](https://wordpress.org/support/users/asy1mpo/)
 * (@asy1mpo)
 * [4 months ago](https://wordpress.org/support/topic/when-payment-going-through-get-error-processing-the-payment-message/#post-18812277)
 * Looks like its ok – seems like was temporary network issue
 *  [Abhay-WP Swings](https://wordpress.org/support/users/wpssupport/)
 * (@wpssupport)
 * [4 months ago](https://wordpress.org/support/topic/when-payment-going-through-get-error-processing-the-payment-message/#post-18816420)
 * Great,
 * If you need any further help feel free to connect with us.
 * We are here to help you.

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 5 replies
 * 2 participants
 * Last reply from: [Abhay-WP Swings](https://wordpress.org/support/users/wpssupport/)
 * Last activity: [4 months ago](https://wordpress.org/support/topic/when-payment-going-through-get-error-processing-the-payment-message/#post-18816420)
 * Status: resolved