when processing payment i get “Error processing checkout. Please try again.”

  • Resolved rcwebdesign

    (@rcwebdesign)


    7 years, 7 months ago

    When my clients go to checkout it gives them the error : Error processing checkout. Please try again.

    I have deactivated all my plugins except woocommerce related ones, i have changed my theme to Twenty Fifteen, and it still shows the same problem.

    Here is my system report:

    
### WordPress Environment ###

Home URL: https://tracisgreenhouse.com
Site URL: https://tracisgreenhouse.com
WC Version: 3.5.0
Log Directory Writable: ✔
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.1.23 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.60.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.23-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.5.0
WC Database Prefix: wpzl_
MaxMind GeoIP Database: ✔
Total Database Size: 18.84MB
Database Data Size: 16.84MB
Database Index Size: 2.00MB
wpzl_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
wpzl_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wpzl_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wpzl_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wpzl_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wpzl_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB
wpzl_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wpzl_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wpzl_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wpzl_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wpzl_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wpzl_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wpzl_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wpzl_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wpzl_commentmeta: Data: 0.02MB + Index: 0.03MB
wpzl_comments: Data: 0.11MB + Index: 0.09MB
wpzl_eg_grids: Data: 0.02MB + Index: 0.02MB
wpzl_eg_item_elements: Data: 0.02MB + Index: 0.02MB
wpzl_eg_item_skins: Data: 2.16MB + Index: 0.03MB
wpzl_eg_navigation_skins: Data: 0.06MB + Index: 0.02MB
wpzl_links: Data: 0.02MB + Index: 0.02MB
wpzl_options: Data: 4.03MB + Index: 0.08MB
wpzl_postmeta: Data: 1.08MB + Index: 0.33MB
wpzl_posts: Data: 1.16MB + Index: 0.09MB
wpzl_revslider_css: Data: 0.13MB + Index: 0.00MB
wpzl_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
wpzl_revslider_navigations: Data: 0.02MB + Index: 0.00MB
wpzl_revslider_sliders: Data: 0.05MB + Index: 0.00MB
wpzl_revslider_slides: Data: 0.28MB + Index: 0.00MB
wpzl_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
wpzl_termmeta: Data: 0.02MB + Index: 0.03MB
wpzl_terms: Data: 0.02MB + Index: 0.03MB
wpzl_term_relationships: Data: 0.02MB + Index: 0.02MB
wpzl_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wpzl_usermeta: Data: 0.05MB + Index: 0.03MB
wpzl_users: Data: 0.02MB + Index: 0.05MB
wpzl_wc_download_log: Data: 0.02MB + Index: 0.03MB
wpzl_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wpzl_wd_fb_data: Data: 0.02MB + Index: 0.00MB
wpzl_wd_fb_info: Data: 0.02MB + Index: 0.00MB
wpzl_wd_fb_option: Data: 0.02MB + Index: 0.00MB
wpzl_wd_fb_shortcode: Data: 0.02MB + Index: 0.00MB
wpzl_wd_fb_theme: Data: 0.02MB + Index: 0.00MB
wpzl_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
wpzl_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB
wpzl_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB
wpzl_wfBlocks: Data: 0.02MB + Index: 0.02MB
wpzl_wfBlocks7: Data: 0.02MB + Index: 0.05MB
wpzl_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
wpzl_wfConfig: Data: 1.25MB + Index: 0.00MB
wpzl_wfCrawlers: Data: 0.02MB + Index: 0.00MB
wpzl_wfFileChanges: Data: 0.02MB + Index: 0.00MB
wpzl_wfFileMods: Data: 2.52MB + Index: 0.00MB
wpzl_wfHits: Data: 1.02MB + Index: 0.20MB
wpzl_wfHoover: Data: 0.02MB + Index: 0.02MB
wpzl_wfIssues: Data: 0.02MB + Index: 0.06MB
wpzl_wfKnownFileList: Data: 1.52MB + Index: 0.00MB
wpzl_wfLeechers: Data: 0.02MB + Index: 0.00MB
wpzl_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB
wpzl_wfLockedOut: Data: 0.02MB + Index: 0.00MB
wpzl_wfLocs: Data: 0.02MB + Index: 0.00MB
wpzl_wfLogins: Data: 0.14MB + Index: 0.06MB
wpzl_wfNet404s: Data: 0.02MB + Index: 0.02MB
wpzl_wfNotifications: Data: 0.02MB + Index: 0.00MB
wpzl_wfPendingIssues: Data: 0.02MB + Index: 0.06MB
wpzl_wfReverseCache: Data: 0.02MB + Index: 0.00MB
wpzl_wfScanners: Data: 0.02MB + Index: 0.00MB
wpzl_wfSNIPCache: Data: 0.02MB + Index: 0.05MB
wpzl_wfStatus: Data: 0.13MB + Index: 0.09MB
wpzl_wfThrottleLog: Data: 0.02MB + Index: 0.02MB
wpzl_wfTrafficRates: Data: 0.02MB + Index: 0.00MB
wpzl_wfVulnScanners: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 64
cpt_layouts: 3
cpt_testimonials: 3
ctct_forms: 1
ctct_lists: 5
customize_changeset: 3
mc4wp-form: 1
nav_menu_item: 21
page: 11
post: 1
product: 15
product_variation: 24
revision: 189
shop_order: 18
tribe_events: 3
tribe_organizer: 1
tribe_venue: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (11) ###

Constant Contact Forms for WordPress: by Constant Contact – 1.4.1
Essential Grid: by ThemePunch – 2.1.5
Instagram Feed: by Smash Balloon – 1.10.1
WPBakery Visual Composer: by Michael M - WPBakery.com – 5.2.1
Slider Revolution: by ThemePunch – 5.4.5.2
ThemeREX Addons: by ThemeREX – 1.6.30
Video User Manuals: by Video User Manuals Pty Ltd – 2.5.7.2
WD Facebook Feed: by WebDorado – 1.1.2
WooCommerce Square: by WooCommerce – 1.0.33
WooCommerce: by Automattic – 3.5.0
Wordfence Security: by Wordfence – 7.1.16

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #313 - /shop/
Cart: #770 - /cart/
Checkout: #772 - /checkout/
My account: #997 - /my-account/
Terms and conditions: #1357 - /terms/

### Theme ###

Name: Edge Decor Child
Version: 1.0
Author URL: http://themerex.net/
Child Theme: ✔
Parent Theme Name: Edge Decor
Parent Theme Version: 1.0
Parent Theme Author URL: http://themerex.net/
WooCommerce Support: ✔

### Templates ###

Overrides: –

    PLEASE HELP!!!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    7 years, 7 months ago

    Hey there @rcwebdesign

    From other messages, we’re seeing this is related to a conflict happening on the site.

    The error message you mentioned is just a generic message used for many things, so first we’ll need to figure out the actual error. To do this, we’ll need to enable logging for the plugin.

    Please go to WooCommerce > Settings > Payments then click the Manage button beside Square. On the following page, please enable logging and then click save. What this does is save the communication between your site and Square’s servers.

    Now that you’ve enabled logging, you’ll need to try placing an order so that we can capture the message.

    Once you’ve tried placing the order, please go to WooCommerce > Status > Logs. From the drop down menu, please select the most recently dated Square Gateway log. Copy and paste it’s contents into a reply to us please. That will help us figure out the issue.

    A few things to keep in mind with using the Square plugin:
    – Your website’s currency must match your Square accounts
    – Transactions need to be for a minimum of $1

    Also, I’d recommend changing your theme to a default one like Storefront and testing using that. Here is some more details about conflict troubleshooting – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    I hope this information helps, but if you still have any questions please let us know!

    Thanks,

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    7 years, 7 months ago

    Hey @rcwebdesign,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread or open a support ticket via WooCommerce.com.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)

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