• Resolved bigboss14

    (@bigboss14)


    I have a problem with the plugin. Although the work is good about speed of the website i have a problem noticed that when the plugin is enabled and i try to move from one page to another from the menu, it shows me a full white page(mostly in firefox mozilla). But if i deactivate the plugin there is everything ok. Can you help me?

    White page in mozilla: this one

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jair – WPMU DEV Support

    (@wpmudevsupport15)

    Hi @bigboss14,

    I hope you are doing well today!

    I could replicate the same issue with the latest version of Firefox on Win10 but it was working well on the previous one.

    As I can see on developer console, there were some references to the cached files.
    Could you purge your caches in WP Fastest cache plugin and try again please.
    https://prnt.sc/agzCP97UjGGx

    Kind regards,
    Zafer

    Thread Starter bigboss14

    (@bigboss14)

    Hello Zafer,

    I’ve done it but the problem still not resolved. Also now the problem is on more pages of the website that previously working good.

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @bigboss14,

    I can still notice the references to the cached files, as we have mentioned in the previous response.

    Can you please disable all the cache and let us know if you still notice the issue?

    We look forward to hearing back from you and debugging this issue further.

    Kind Regards,
    Nebu John

    Thread Starter bigboss14

    (@bigboss14)

    Yes i have done it before. I disabled it but the problem is still there. Now i removed it so you can check.

    I am waiting for your response and thank you in advance.

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    Hi @bigboss14

    Thanks for response!

    I could see the issue as well, though I wasn’t able to replicate it on my own setup.

    However, when testing it I’ve noticed two things that are worth checking:

    1. there’s a lot of logs in browser console related to Google Maps scripts. In Chrome they are just messages (notices) but in Firefox they are actual errors. If you are using any Google Maps related script or theme feature – could you try disabling it to see if it’s creating some sort of a conflict?

    2. If above is not the case – do you have Lazy Load enabled in Smush and if yes, could you try disabling to see if it changes anything?

    Kind regards,
    Adam

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @bigboss14,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

    Best Regards
    Nithin

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘White pages’ is closed to new replies.