Whitelist a file for Lightspeed cache

  • Resolved Ervael

    (@ervael)


    3 years, 4 months ago

    Hi!

    I’m contacting you because i encounter a 403 error with Lightspeed cache. My 404 page has its design broken for guests. Their support said me that:

    you need to unblock this request , possibly security plugin that disable the PHP under plugins directory.

    /wp-content/plugins/litespeed-cache/guest.vary.php

    I’ve tried first in advanced to disable PHP in extensions but that doesn’t fix the issue. In LightSpeed documentation for third party, they are saying it’s compatible with iThemes and “Add /wp-content/plugins/litespeed-cache/guest.vary.php to allowlist”. However i don’t find in administration or in the plugin documentation where i can do that.

    Thanks by advance for your help 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    3 years, 4 months ago

    Hi @ervael, it seems the article from LightSpeed is incorrect as iThemes Security does not have a feature to whitelist a file. Could you please clarify if you have disabled the “Disable PHP in Plugins” feature and the error still persists? If so, I’d recommend disabling the active iTSec features one at a time to see which module is conflicting with the LightSpeed plugin.

    Thread Starter Ervael

    (@ervael)

    3 years, 4 months ago

    Hi,

    Thanks for your reply. That seems their documentation isn’t updated well the, I’m not blind and missed a setting then.

    I’ve disabled the “Disable PHP in Plugins” feature and the issue still occurred. So after further investigation i’ve deducted it was probably blocked by a specific configuration. Finally i’ve found it was related to one of my htaccess that blocked the access to guest.vary.php. After have fixed that, now the page is well displayed.

    Thanks for your time!

    • This reply was modified 3 years, 4 months ago by Ervael.
    neversaynever504

    (@neversaynever504)

    3 years, 3 months ago

    here their document asking us to Add /wp-content/plugins/litespeed-cache/guest.vary.php to allowlist https://docs.litespeedtech.com/lscache/lscwp/thirdparty/

    How to do that?

    Thread Starter Ervael

    (@ervael)

    3 years, 3 months ago

    How chandelierrr has explained their document isn’t updated/accurate. There isn’t any whitelisting feature in iThemes. Finally the issue origin was another thing than iThemes for me and i’ve resolved it ^^

Viewing 4 replies - 1 through 4 (of 4 total)

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