Hi @cityotter
Is this the first post about this? We’re definitely happy to look into this, and almost never just send folks away without a very clear explanation for the host as to what _exactly_ the problem is.
First, I did check out the site that you linked to here, and I am seeing a “white screen” after I make an attempted donation.
My first step any time there’s an error is to check to make sure nothing has changed in the settings. Navigate to Donations > Settings > Payment Gateways > PayPal and ensure that the correct email is there. Save the settings for good measure.
Then, check the logs at Donations > Tools > Logs to see if any error message is shown.
Pass along the error message here.
Also, please send along your System Info.
Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
That will give me some more context to be able to help.
Yes, there is a white screen. My paypal has always been connected through the website via Give. Now, did give make a change where I have to create a ‘business’ account to accept donations? i don’t understand. I don’t understand ANY of this. I really need help figuring this out.
From Log:
Description:
Category:
Payment
Source:
Log Migration
Date & Time:
2021-05-09 21:06:44
Additional context:
log_date:2021-03-21 23:17:19
log_content:
_give_log_form_id:833
_give_log_price_id:0
Sys Info:
WordPress Environment
Home URL: http://www.suttaandthecity.com
Site URL: https://www.suttaandthecity.com
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron:
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#13)
Page for Posts: Blog (#20)
Table Prefix: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval
Server Environment
Hosting Provider: DBH: localhost, SRV: www.suttaandthecity.com
TLS Connection: Connection uses TLS 1.3
TLS Rating: Probably Okay
Server Info: Apache
PHP Version: 7.4.18
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
PHP Max Upload Size: 256 MB
cURL Version: 7.66.0, OpenSSL/1.1.1k-fips
SUHOSIN Installed: –
MySQL Version: 5.7.32
Default Timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
gzip:
GD Graphics Library:
Multibyte String:
Remote Post:
Remote Get:
GiveWP Configuration
GiveWP Version: 2.11.1
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Migrations: All Database Migrations Completed.
Database Tables:
wp_give_donors
wp_give_donormeta
wp_give_comments
wp_give_commentmeta
wp_give_sessions
wp_give_formmeta
wp_give_sequential_ordering
wp_give_donationmeta
wp_give_revenue
GiveWP Cache: Enabled
GiveWP Emails:
New Donation
Donation Receipt
New Offline Donation
Offline Donation Instructions
New User Registration
User Registration Information
Donation Note
Email access
Upgraded From: 2.11.0
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://www.suttaandthecity.com/donation-confirmation/
Failure Page: https://www.suttaandthecity.com/donation-failed/
Donation History Page: https://www.suttaandthecity.com/donor-dashboard-3/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: PayPal Standard
Default Payment Gateway: PayPal Standard
PayPal IPN Verification: Enabled
PayPal IPN Notifications: IPN received for #2507 ( 5MV24964NR214593Y ) on 03/21/2021 at 23:34. Status VERIFIED
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A
Active GiveWP Add-ons
Other Active Plugins
Akismet Anti-Spam by Automattic – 4.1.9
Bloom by Elegant Themes – 1.3.12
Divi-Modules – Text-On-A-Path by Divi-Modules – 1.1.1
Divi Supreme Pro by Divi Supreme – 4.4.6
Download Monitor by Never5 – 4.4.4
Google Analytics for WordPress by MonsterInsights by MonsterInsights – 7.17.0
Ivory Search by Ivory Search – 4.6.4
Jetpack by WordPress.com by Automattic – 9.7
MOJO Marketplace by Mike Hansen – 1.5.8
OptinMonster by OptinMonster Team – 2.3.3
SG Optimizer by SiteGround – 5.7.20
Smush by WPMU DEV – 3.8.5
WPForms Lite by WPForms – 1.6.7
Inactive Plugins
Really Simple SSL by Really Simple Plugins – 4.0.15
Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder by Supreme Modules – 2.3.8
Active MU Plugins
Endurance Page Cache by Mike Hansen – 2.0.7
Theme
Name: Divi
Version: 4.9.4
Author URL: http://www.elegantthemes.com
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme
Hi @cityotter
We’ll definitely get to the bottom of this.
In answer to your question: no, we’ve not changed anything with regard to the process needed to accept payments with PayPal. All you should need to do with PayPal standard is to put in your PayPal email address, and things should work.
Here’s a screencast showing exactly how to get that done:
http://somup.com/crhOYIqIEz
That first error that you sent is saying that a log migration failed (maybe, it’s hard to tell from what I see here).
Let’s try re-running the database migration as I mentioned in the screencast, and see what we can find.
Keep me posted.
Ben, @benmeredithgmailcom have you been able to find anything? It has been a week without donations for us. I haven’t heard back. What are we supposed to do?
Hi @cityotter
My suggestion was for you to rerun those database migrations and the to follow up with details as to what you are seeing. Did you follow those instructions? If so, what was the result?
Hi @cityotter,
Just checking in on this issue.
Do you still need assistance here?
