Title: WISE POS E
Last modified: April 11, 2022

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# WISE POS E

 *  Resolved [jaidanammar](https://wordpress.org/support/users/jaidanammar/)
 * (@jaidanammar)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/wise-pos-e/)
 * Hi, encountering this error when trying to connect my WISE POS E to my wordpress
   site using your plugin, any assistance would be greatly appreciated!
 * “Connection canceled or timed out, please try again”
 * The device is connected to a wireless wifi Network

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [arcanedevops](https://wordpress.org/support/users/arcanedevops/)
 * (@arcanedevops)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/wise-pos-e/#post-15545729)
 * That error would not occur when attempting to connect your reader to your site,
   it’s only fired on the checkout page when attempting to process an order for 
   an already connected reader.
 * As indicated in the message, either the order was canceled or it timed out. From
   the moment the button is clicked, the reader has 45 seconds to be presented a
   card (or other payment method). Your reader will wake when the button is clicked,
   requesting a payment method (ie. swipe, insert card, etc). A card may be presented
   before or after that prompt.
 *  Thread Starter [jaidanammar](https://wordpress.org/support/users/jaidanammar/)
 * (@jaidanammar)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/wise-pos-e/#post-15545737)
 * Thats the issue, the reader is not displaying any sort of message – its still
   blank
 *  Thread Starter [jaidanammar](https://wordpress.org/support/users/jaidanammar/)
 * (@jaidanammar)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/wise-pos-e/#post-15545741)
 * Also, a little misleading to be marking this as “Resolved” without hearing back
   from the party requesting assistance.
 *  Plugin Author [arcanedevops](https://wordpress.org/support/users/arcanedevops/)
 * (@arcanedevops)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/wise-pos-e/#post-15547440)
 * If the reader is not prompting for card entry you should first check your network
   performance. As indicated in the documentation you have 45 seconds, so if your
   network is slow or your website performance is slow, it may not occur within 
   the 45 second window. The second thing you should check is your javacript console,
   for errors. A common error is caused by your router and can be addressed with
   Google or Cloudflare DNS (see our FAQ under “Why am I getting an error connecting
   to my reader? I registered it without a problem”).
 * Please note that this item was marked resolved because the original post identified
   standard documented behavior. The issue you are experiencing (not being prompted)
   was provided afterwards. In the future if you could please document the entire
   issue in the original post that will allow us to help you better. Thanks!
 * P.s. you can continue to reply to this thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘WISE POS E’ is closed to new replies.

 * ![](https://ps.w.org/terminal-for-stripe-and-woocommerce/assets/icon-256x256.
   png?rev=2607478)
 * [Terminal for Stripe and WooCommerce](https://wordpress.org/plugins/terminal-for-stripe-and-woocommerce/)
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 * 4 replies
 * 2 participants
 * Last reply from: [arcanedevops](https://wordpress.org/support/users/arcanedevops/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/wise-pos-e/#post-15547440)
 * Status: resolved