Title: Wizard does not work properly
Last modified: April 9, 2026

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# Wizard does not work properly

 *  Resolved [Wesley M. Dekker BBA](https://wordpress.org/support/users/wmdekker/)
 * (@wmdekker)
 * [2 months ago](https://wordpress.org/support/topic/wizard-does-not-work-properly/)
 * I’ve tried to run a site scan, which froze at 63%. After reinstalling the site
   scan is the only thing still working properly in the wizard.
 * When making choices, none of them seem to be saved properly. So at the end of
   the wizard, nothing is “done” and the plugin does technically nothing. Even after
   reinstalling three times.
 * What could be the problem and how will I be able to fix it?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [aloenetwork](https://wordpress.org/support/users/aloenetwork/)
 * (@aloenetwork)
 * [4 weeks ago](https://wordpress.org/support/topic/wizard-does-not-work-properly/#post-18904916)
 * I have the same problem. The scanner get stuck on different Divi4 websites. Have
   you solved the problem?
 *  [aloenetwork](https://wordpress.org/support/users/aloenetwork/)
 * (@aloenetwork)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/wizard-does-not-work-properly/#post-18914778)
 * Hello Wesley, 
   I found the solution with the help of iubenda customer service.
   It is just 4 clicks that you have to do, here the guide:
 * [https://complianz.io/website-scan-stuck-at-75/](https://complianz.io/website-scan-stuck-at-75/)
 *  Thread Starter [Wesley M. Dekker BBA](https://wordpress.org/support/users/wmdekker/)
 * (@wmdekker)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/wizard-does-not-work-properly/#post-18914785)
 * Hey [@aloenetwork](https://wordpress.org/support/users/aloenetwork/)!
   First of
   all, sorry for not responding to your prior message. I’ve must have overlooked
   it…
 * Thank you for sharing the solution. Tried it and it worked. So thanks for solving
   the problem 🙂
 *  Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/)
 * (@antoiub)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/wizard-does-not-work-properly/#post-18914795)
 * Hi [@wmdekker](https://wordpress.org/support/users/wmdekker/) and [@aloenetwork](https://wordpress.org/support/users/aloenetwork/),
 * First of all, our sincere apologies for the delay in getting back to you on this
   thread. We want to reassure you that it wasn’t “ghosted”, quite the opposite:
   we’ve been actively working on it behind the scenes, and we released a fix earlier
   today specifically aimed at resolving this issue with the wizard and the site
   scan getting stuck.
 * We’re really glad to hear that the solution shared by [@aloenetwork](https://wordpress.org/support/users/aloenetwork/)(
   via our friends at iubenda support) is already spreading in the meantime – thank
   you for circling back to share it with the community.
 * If you run into any further issues, please don’t hesitate to open a new thread
   and we’ll be on it right away.
 * Thanks for your patience.
   Best, Antonio

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [Setup](https://wordpress.org/support/topic-tag/setup/)
 * [wizard](https://wordpress.org/support/topic-tag/wizard/)

 * 4 replies
 * 3 participants
 * Last reply from: [Antonio Candela](https://wordpress.org/support/users/antoiub/)
 * Last activity: [2 weeks, 4 days ago](https://wordpress.org/support/topic/wizard-does-not-work-properly/#post-18914795)
 * Status: resolved