Title: Won't Sync
Last modified: August 21, 2016

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# Won't Sync

 *  [nytx](https://wordpress.org/support/users/nytx/)
 * (@nytx)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/wont-sync/)
 * Is there a limit on the number of users that SendPress can sync? I have one user
   role with 7,562 users that was able to sync fine. But I have another with more
   than 80,000 users, and one more with 8,533 and neither will sync. In these last
   two cases the sync seems to stall out and users are not added to the list. I 
   just purchased the pro version but can’t send mail to my users. What can I do?
   FYI, on my beta site I have already tried disabling all plugins to see if it 
   there was a conflict but it would not work even though it was the only plugin
   enabled.
 * [https://wordpress.org/plugins/sendpress/](https://wordpress.org/plugins/sendpress/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/wont-sync/#post-4610679)
 * Since you are a pro user, (I received your e-mail) please open a ticket on our
   support site.
 * [http://sendpress.com/support/tickets](http://sendpress.com/support/tickets)
 * This is most likely a timeout issue, but I have a few things you can try to get
   it working. Please free to take it and I will gather up some information to provide
   you regarding the timeout.
 * Please include your support information in the ticket as well.
 * [http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/](http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/)
 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/wont-sync/#post-4610680)
 * typo…
 * Please open a ticket and I will gather up some information to provide you regarding
   the timeout.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Won't Sync’ is closed to new replies.

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## Tags

 * [mail](https://wordpress.org/support/topic-tag/mail/)

 * 2 replies
 * 2 participants
 * Last reply from: [itdoug](https://wordpress.org/support/users/itdoug/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/wont-sync/#post-4610680)
 * Status: not resolved