Hi kevmel, please try adjusting the Field escape formatting option under Export Options as Google Merchant may require different formatting of the CSV file. Try that or opening the CSV in Excel or your preferred spreadsheet editor and saving it as a new CSV in Google Merchant’s preferred format.
Thread Starter
kevmel
(@kevmel)
Hello;
OK. Let me review. I have been trying to use your plugin for a while now. I have a ticket open through your support area. I’ll try this and see if changes anything.
Kevin
Thread Starter
kevmel
(@kevmel)
You said trying to “adjust” the field escape. There are two (2) choices. I have “Escape fields as Excel would” checked. Is that correct?
Thread Starter
kevmel
(@kevmel)
Hello ???? Would really appreciate some help with getting your plugin working. You are not responding to my open ticket on your site, nor are you responding to my posts here. Please advise.
Thanks, Kevin
Hi kevmel, we can’t be everywhere at once, I will respond via your open ticket, we will get this working with you 🙂
Thread Starter
kevmel
(@kevmel)
With all due respect, this post was started a month ago.
The ticket on your site has been open for at least a month and a half.
I’m not sure “where you are” that it takes that long to resolve a problem, but you can close the ticket.
My guess is that your feed has issues with variable products and how they’re sent to Google via your feed.
I’ve found another solution in Purple Turtle Productions and the feed that they developed.
Thanks,
Kevin
