Woo Square Doesnt Work Keeps Loading

Resolved arksmoke22
(@arksmoke22)

2 years, 6 months ago

Everything was working just fine for a while. Now when someone enters their credit card (I am using square for woocomerce) then it just loads forever and never goes thru. I tried disabling and reenabling. I have the fatal error logs as well

Here are some logs

2023-11-17T05:36:29+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 401408 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320 2023-11-17T05:38:17+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 401408 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320 2023-11-17T06:27:12+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 126976 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320 2023-11-17T06:27:30+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 126976 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320 2023-11-17T06:29:33+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 126976 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320 2023-11-17T06:49:16+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 401408 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320

2023-11-17T05:36:29+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 401408 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320 2023-11-17T05:38:17+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 401408 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320 2023-11-17T06:27:12+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 126976 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320 2023-11-17T06:27:30+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 126976 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320 2023-11-17T06:29:33+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 126976 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320 2023-11-17T06:49:16+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 401408 bytes) in /home/1125092.cloudwaysapps.com/jpwdwrrjrj/public_html/wp-includes/class-wpdb.php on line 2320

The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)

Plugin Support Shameem – a11n
(@shameemreza)

2 years, 6 months ago

Hi @arksmoke22,

Based on the error logs you’ve shared, it looks like the issue is related to PHP memory exhaustion. Your website is trying to allocate more memory than your server configures.

To fix this, you can try increasing the memory limit. You can do this by editing the wp-config.php file in your WordPress root directory. Locate the line that says 'define('WP_DEBUG', false);' and just before that, add the following line:

define('WP_MEMORY_LIMIT', '512M');

This will increase the PHP memory limit to 512MB. If you’re unsure about making these changes, I’d recommend contacting your hosting provider, as they may have restrictions on these settings.

Detailed instructions on increasing WordPress memory limit can be found here: https://woo.com/document/increasing-the-wordpress-memory-limit/

After making these changes, please try to process a payment again, and let us know how that goes.

Looking forward to helping you.

Thread Starter arksmoke22
(@arksmoke22)

2 years, 6 months ago

Alright I did that , and it still just loads and loads and loads forever after I put credit card and hit place order

Plugin Support Shameem – a11n
(@shameemreza)

2 years, 6 months ago

Hi @arksmoke22

Could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Select Get System Report and then Download for Support. This will download a TXT file containing the SSR’s contents to share with us.

You could copy and paste your reply or share it via Mozilla Community Pastebin and send the link here. Once you have the System Status Report file, please send it with your reply.

Looking forward to helping you.

Thread Starter arksmoke22
(@arksmoke22)

2 years, 6 months ago

Here are more error logs:

2023-11-23T01:17:33+00:00 DEBUG Requesting StoreApps data. /wp-content/plugins/smart-manager-for-wp-e-commerce/pro/sa-includes/class-storeapps-upgrade-4-0.php 1760 2023-11-23T01:17:33+00:00 DEBUG Saving StoreApps data. /wp-content/plugins/smart-manager-for-wp-e-commerce/pro/sa-includes/class-storeapps-upgrade-4-0.php 1936 2023-11-23T01:17:33+00:00 DEBUG Saved StoreApps data. /wp-content/plugins/smart-manager-for-wp-e-commerce/pro/sa-includes/class-storeapps-upgrade-4-0.php 1939 2023-11-23T01:17:35+00:00 DEBUG Received response from https://arksmoke.com/wp-admin/. Should contain StoreApps data./wp-content/plugins/smart-manager-for-wp-e-commerce/pro/sa-includes/class-storeapps-upgrade-4-0.php 1790 2023-11-23T01:17:35+00:00 DEBUG Saving StoreApps data. /wp-content/plugins/smart-manager-for-wp-e-commerce/pro/sa-includes/class-storeapps-upgrade-4-0.php 1936 2023-11-23T01:17:35+00:00 DEBUG Saved StoreApps data. /wp-content/plugins/smart-manager-for-wp-e-commerce/pro/sa-includes/class-storeapps-upgrade-4-0.php 1939 2023-11-23T01:17:35+00:00 DEBUG Saving StoreApps data. /wp-content/plugins/smart-manager-for-wp-e-commerce/pro/sa-includes/class-storeapps-upgrade-4-0.php 1936 2023-11-23T01:17:35+00:00 DEBUG Saved StoreApps data. /wp-content/plugins/smart-manager-for-wp-e-commerce/pro/sa-includes/class-storeapps-upgrade-4-0.php 1939

Thread Starter arksmoke22
(@arksmoke22)

2 years, 6 months ago

Here

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Thread Starter arksmoke22
(@arksmoke22)

2 years, 6 months ago
or here is the link to the report:

https://prod.pastebin.prod.webservices.mozgcp.net/60DEbT7e

Thank you for the fast reply!
- This reply was modified 2 years, 6 months ago by arksmoke22.
xue28 (woo-hc)
(@xue28)

2 years, 6 months ago

Hi @arksmoke22

Thanks for providing the requested information above.

It looks like a third-party plugin or your theme might be causing the conflict here.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce and Square plugins are enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

Let us know how it goes!

Thread Starter arksmoke22
(@arksmoke22)

2 years, 6 months ago

okay I deactivated all plugins , and only activated woo comerce and woocomerce square and it still does not work

Plugin Support Shameem – a11n
(@shameemreza)

2 years, 6 months ago

Hi @arksmoke22

Looking at the logs you shared earlier, the Smart Manager plugin for WooCommerce appears to be working perfectly. It’s successfully sending requests for StoreApps data, saving that data, and then verifying that the data has been saved. However, this error log has no relation to the issue you are having with Square Payments.

Your System status reports are also in good shape, so your site should run smoothly.

However, despite your plugin conflict testing, it seems something’s still not quite right. Could you try switching your current theme to Storefront temporarily and see if that makes a difference?

Additionally, would you consider testing by switching your PHP to a different version, such as PHP 7.4, PHP 8.2, or 8.3.1?

As another troubleshooting step, could you please disable digital wallet payment settings in Square payment and do the test again?

Direct link: https://dsh.re/80993

Let us know how that goes. Looking forward to helping you.

Thread Starter arksmoke22
(@arksmoke22)

2 years, 6 months ago

I tried disabling digital wallet and still does not work

My server admin said “

you have to contact the developer of https://woo.com/document/woocommerce-square/
because its something wrong with “Uncaught (in promise) InvalidArgumentsError: One or more of the arguments needed are missing or invalid.” i have attach the issue picture”

xue28 (woo-hc)
(@xue28)

2 years, 6 months ago

Hi @arksmoke22

Please open a support request for us to address you more effectively.Please also include the link to this forum thread for us to check what has been done so far.

Thanks!

Thread Starter arksmoke22
(@arksmoke22)

2 years, 6 months ago

ticket submitted. Damm sucks on blackfriday

xue28 (woo-hc)
(@xue28)

2 years, 6 months ago

Hi @arksmoke22

Thanks for opening a support request for us to check your issue further.

I will be marking this thread as resolved as your issue would be best handled by our Happiness Engineers there.

Thanks!

Viewing 13 replies - 1 through 13 (of 13 total)

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