WooCommerce Analytics Incomplete graph

  • Resolved majaid

    (@majaid)


    1 year, 12 months ago

    WooCommerce Analytics has stopped filling in the Graph in the WooCommerce Analytics > Overview tab. This just started happening after installing the latest critical update to WooCommerce (version 8.9.3).

    As per the image, there are sales for the month, it is just not showing inthe graph.

    • This topic was modified 1 year, 12 months ago by majaid.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    1 year, 12 months ago

    Hi @majaid,

    You can toggle between a line chart or a bar chart by clicking on the buttons at the top right of the charts here:

    Direct link to the image: https://snipboard.io/gb9l7s.jpg

    I assume that’s what you mean? Going back to the line chart.

    Kindly let us know if you mean something else and we’ll be happy to assist you!

    Thanks!
    -OP

    Thread Starter majaid

    (@majaid)

    1 year, 12 months ago

    Thanks for your reply but I mean something else.

    If you look at the first image I attached, you will see that there are no sales listed for 11 June.

    But as you can see from the below screenshot, the site has sales for 11 June (this screenshot is literally a couple of minutes ago on 11 June 2024).

    kmmathis

    (@wereallthieves)

    1 year, 12 months ago

    I’m seeing the same issue on my websites after the most recent Woo plugin update

    Plugin Support Shameem – a11n

    (@shameemreza)

    1 year, 12 months ago

    Hi @majaid

    Can you please navigate to WooCommerce > Status > Tools and clear the Analytics cache? Once done, navigate to Analytics > Settings and import historical data.

    Let us know how that goes. Looking forward to helping you.

    • This reply was modified 1 year, 12 months ago by Shameem - a11n. Reason: typo
    kmmathis

    (@wereallthieves)

    1 year, 12 months ago

    I cleared the analytics cache but there are still orders missing from the analytics report pages. The import historical data page shows a “Nothing To Import” status and the Start button is disabled.

    Plugin Support omarfpg a11n

    (@omarfpg)

    1 year, 12 months ago

    Hi @wereallthieves,

    Thank you for reaching out and for sharing details on the issue.

    We want to dive deeper into this. Since every setup is unique, kindly create your own topic so we can look further into this issue and assist you properly. This will also help us follow with the forum guidelines.

    You can create a new topic here: https://ww.wp.xz.cn/support/plugin/woocommerce/#new-topic-0.

    Please include all the details you know about it or what you have done so we can start where you left off.

    We are looking forward to hearing from you.

    Cheers!
    -OP

    Thread Starter majaid

    (@majaid)

    1 year, 12 months ago

    I tried Clearing Analytics cache and Importing Historical Data.

    Been stuck here for a couple of days, the numbers are not changing.

    Plugin Support omarfpg a11n

    (@omarfpg)

    1 year, 12 months ago

    Hi @majaid,

    Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thanks!
    -OP

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘WooCommerce Analytics Incomplete graph’ is closed to new replies.