Title: Woocommerce data not syncing
Last modified: February 13, 2023

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# Woocommerce data not syncing

 *  Resolved [peacockstrutmarketing](https://wordpress.org/support/users/peacockstrutmarketing/)
 * (@peacockstrutmarketing)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-data-not-syncing/)
 * Hi, I have an issue with my woocommerce data syncing with mailchimp, recend order
   data did not upload to mailchimp, and when I clicked to resync the resync is 
   still running after 8 hours – it’s never usually this long.
 * I recently rebuilt the site, transfered over to the exsiting domain, replacing
   the old site. I had disconnected mailchimp from the site via the plugin and mailchimp
   beforehand. I have reinstalled the plugin and resynced and it was working perfectly.
   However, I then installed siteground caching on friday, and this morning checked
   and the sync had failed.
 * I have added /wp-content/mailchimp-for-woocommerce/ to the excluded urls in the
   cache settings, but the sync is still taking a very long amount of time. Is there
   a specific file I should be caching? I have it /mailchimp-for-woocommerce/* at
   the moment.
 * In the logs, I’m getting this error:
 * 2023-02-13T07:43:22+00:00 ERROR abandoned_cart.error :: email: [mg1@ntlworld.com](https://wordpress.org/support/topic/woocommerce-data-not-syncing/mg1@ntlworld.com?output_format=md)::
   attempting product update :: API Key InvalidYour API key may be invalid, or you’ve
   attempted to access the wrong datacenter.2023-02-13T07:43:22+00:00 NOTICE product_submit.
   error :: addStoreProduct :: #316 :: Error Code 401 :: API Key InvalidYour API
   key may be invalid, or you’ve attempted to access the wrong datacenter. on 2389
   in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/
   mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php
 * Please advise
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommerce-data-not-syncing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/)
 * (@ryanhungate)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-data-not-syncing/#post-16511362)
 * [@peacockstrutmarketing](https://wordpress.org/support/users/peacockstrutmarketing/)
   sorry for the delay in responding here – as I’m sure you’ve probably submitted
   a ticket directly with your Mailchimp support team.
 * A couple of questions come to mind. First, did you possibly get added as a user
   account on behalf of a client of yours, but then maybe they removed the account?
 * Have you tried uninstalling and reinstalling the plugin?
 * Please let us know if you’re still having trouble and we’ll be glad to help.
 *  Plugin Support [khungate](https://wordpress.org/support/users/khungate/)
 * (@khungate)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-data-not-syncing/#post-16577393)
 * Hi [@peacockstrutmarketing](https://wordpress.org/support/users/peacockstrutmarketing/),
   we wanted to reach and let you know that we’re going to close out this ticket
   for now since it’s been a few weeks since we’ve been in touch.
 * Please let us know if you still need any help and we’ll be glad to reopen and
   troubleshoot further. Please note, that the best way to reach us is over at the
   GitHub plugin page: [https://github.com/mailchimp/mc-woocommerce/](https://github.com/mailchimp/mc-woocommerce/).
   From there, you can receive direct responses from the development team, log new
   issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Woocommerce data not syncing’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [khungate](https://wordpress.org/support/users/khungate/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-data-not-syncing/#post-16577393)
 * Status: resolved