Moderator
Yui
(@fierevere)
永子
к сожалению, мы не в силах ответить на ваши вопросы, кто блокирует – РКН, что блокируют – много что, почему – на это и они не могут ответить.
Можете задать вопросы в поддержку вашего интернет провайдера и хостера. У меня ваш сайт открывается.
Hi there!
I understand how confusing this situation can be. Let me clarify.
WooCommerce is not blocking users in Russia, and your store itself is not being blocked by WooCommerce.
What you are experiencing is most likely related to regional network restrictions or connectivity limitations affecting access between certain Russian networks and some international services.
Please try the following steps:
- Contact your hosting provider and internet service provider and ask if there are any known blocks or routing issues affecting connections to WooCommerce or ww.wp.xz.cn from your region.
- Test access from another network (for example, mobile hotspot, another ISP) and another device to confirm whether the issue is limited to a specific provider.
- Try accessing with a VPN: If it works via VPN, this confirms a regional network restriction.
- If possible, ask your host to check server firewall or security rules to ensure they are not blocking outgoing or incoming requests related to WooCommerce services.
Unfortunately, we are not able to control or remove regional or governmental blocks, but your host and ISP should be able to give you more precise information about what is being blocked and why.
Thank you for understanding and cooperation.
