Title: Woocommerce / E-commerce Issues Last modified: October 5, 2017 --- # Woocommerce / E-commerce Issues * Resolved [eldritchgreene](https://wordpress.org/support/users/eldritchgreene/) * (@eldritchgreene) * [8 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-e-commerce-issues/) * Hi! I downloaded the demo and activated the PRO trial to test the plugin. So far I have some issues in making it functional for Woocommerce and E-commerce management. Hope you can help me a bit with this to see if I should purchase it. * I plan to use this plugin for my Woocommerce business together with orders from other sales channels I use such as Etsy and Ebay, with the purpose of having a “main” database of all my orders which I can use to keep track of status and also update this for customers without requiring them to have an account on my website or sending out a bunch of emails. * This plugin looks ideal for that! However it seems there are a few things which could make this very complicated. Now, I know the plugin’s functionality is limited and perhaps I am veering into the territory of suggestions, but it seems I won’t be able to use this plugin to its full potential for three main reasons. * 1. Customers. Main issue. Can a customer have access to a summary of all their orders without having to input a “customer number” ie by only inputting their email? This doesn’t appear to be an option at the time. I honestly could never manage with making sure customers receive their numbers and how many e-mails I would get asking for these. It seems this defies the ‘no wordpress user account’ purpose as their number is essentially a password. I should add that whilst testing, my assigned customer number was 1, so I had to enter 1 and my e-mail. (A very unnecessary password). Is there a way to work around this? It seems the customer feature is only suited for internal purposes. * But then. Although the plugin seems like an ideal way to track customer order history internally, I could only find a way for customers to be added in manually and orders assigned individually. Is there a way to add customers on an import? Or can orders from the same e-mail just be grouped into a type of front-end “ customer”? For example if I checked the option for requiring e-mail + order number to view info could a customer not just see something like ‘view your other orders’ instead of having to input the customer number thing? Can this be worked around somehow? * 2. Reps. None of that applies much to Sales Reps, because they are usually internal, and could even have WordPress account access however I’m finding it hard to assign orders to reps as well (except for manually) I have no reps but I planned on using the rep feature to divide my sales channels. (Etsy, Ebay) Is there an easier way to assign orders to reps? Can these be assigned on an import? * 3. Woocommerce Integration. This is more of a suggestion, but maybe there’s already a way. So, an order is placed, then it gets the name Woocommerce Order #1234 on the system. Seeing as this is the only information about the order the customer can access apart from the number. Can this be changed to my shop name? Also can information about the products in the order be added via the Woocommerce integration somehow like to a custom field? (this is extra but in my previous, “see all customer orders” query it would be the only real way to tell one order form the other, it would also be essential for customer order history tracking). * 4. Re: Woo Order Numbers. I realize the option to add a prefix WC and numbered suffix to the Woo order numbers is for efficient access on the backend, and I know these are optional, but as these are only added internally (ie not changed in the actual woo order) it can create a lot of confusion for customers, as they would receive conflicting emails with conflicting order numbers in order for them to track. (this would make it useless to add the tracking link to the woocommerce receipt e-mail for instance) I know this can potentially be fixed by adding a“ direct link” short code in a plugin originated email but it’s still another e- mail, with a different order number. I suppose the shortcode cannot be added on Woocommerce e-mails. What would be the best way to manage this? * Excuse the long and winding post, I know this plugin is not designed for Woocommerce, but I truly hope I can find a way to use this plugin to its max potential. Otherwise I can only use it to offer my customers a limited ‘your pizza is in the oven’ type of service, and it seems to me the potential for using this as an internal organiztion tool as well as that + more is enormous. * Thank you in advance for your help. - This topic was modified 8 years, 8 months ago by [eldritchgreene](https://wordpress.org/support/users/eldritchgreene/). - This topic was modified 8 years, 8 months ago by [eldritchgreene](https://wordpress.org/support/users/eldritchgreene/). Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/) * (@etoilewebdesign) * [8 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-e-commerce-issues/#post-9559864) * Hello eldritchgreene, * 1. Unfortunately, there is no option in the plugin that allows you to use only the email address of the customer to be able to see all their orders. You can have the option for them to put in their customer ID and their email address but not just the email address. Also, there is no way to add customers in bulk, the only way to add the customers is to add them manually or you could try adding the Customer directly to the WordPress Database (If that is something that you are comfortable with). * 2. As long as you have the Sales Rep created already(eBay and Etsy), you could enter the values for the Sales Rep in the excel sheet with other order details( by creating a column called Sales Rep) and import the excel sheet which will update your orders with the new Sales Reps that you added.However, if you are using the front end to enter the orders, there is a text box for Sales Rep that you could use to assign a Sales Rep to that order. * 3. Unfortunately, there is no option in the plugin that would allow you to change the WooCommerce order name. However, you could easily modify the “EWD_OTP_Woo_Commerce_Integration. php” file in the functions folder in the plugin. * By searching for : * $Order_Name = “WooCommerce Order #” . $post_id; * and Replacing it with : * $Order_Name = “Your-Shop-Name #” . $post_id; * Please note: Any changes that you make in the plugin would be overwritten if you update the plugin. * 4. If you set the ‘WooCommerce prefix’ as blank and set the ‘WooCommerce Random suffix’ to ‘No’ the Order number will be the same in Status Tracking as it is in WooCommerce. * Best regards, * Thread Starter [eldritchgreene](https://wordpress.org/support/users/eldritchgreene/) * (@eldritchgreene) * [8 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-e-commerce-issues/#post-9560151) * Thank you so much for your prompt reply! Highly appreciated. I’m going to try all these and see how it works out. 🙂 Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Woocommerce / E-commerce Issues’ is closed to new replies. * ![](https://ps.w.org/order-tracking/assets/icon-128x128.png?rev=1803956) * [Order Tracking - WordPress Status Tracking Plugin](https://wordpress.org/plugins/order-tracking/) * [Frequently Asked Questions](https://wordpress.org/plugins/order-tracking/#faq) * [Support Threads](https://wordpress.org/support/plugin/order-tracking/) * [Active Topics](https://wordpress.org/support/plugin/order-tracking/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/order-tracking/unresolved/) * [Reviews](https://wordpress.org/support/plugin/order-tracking/reviews/) * 2 replies * 2 participants * Last reply from: [eldritchgreene](https://wordpress.org/support/users/eldritchgreene/) * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-e-commerce-issues/#post-9560151) * Status: resolved