Title: Woocommerce Error Being Generated
Last modified: May 29, 2023
---
# Woocommerce Error Being Generated
* Resolved [lcvdesigns](https://wordpress.org/support/users/lcvdesigns/)
* (@lcvdesigns)
* [3 years ago](https://wordpress.org/support/topic/woocommerce-error-being-generated/)
* ```wp-block-code
Hi there I am not sure who to contact regarding the following:
[29-May-2023 02:03:43 UTC] PHP Warning: Trying to access array offset on value of type bool in /home/zedtdnbp/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 1612
Below is the code from that line:
return '';
When I look at the full code it also does look collation related which would be odd since utf8mb4 and is even mentioned in their documentation:
* Indexes have a maximum size of 767 bytes. Historically, we haven't need to be concerned about that.
* As of WP 4.2, however, they moved to utf8mb4, which uses 4 bytes per character. This means that an index which
* used to have room for floor(767/3) = 255 characters, now only has room for floor(767/4) = 191 characters.
Alternatively it could just be some custom CSS or something as simple as a missing thumbnail.
Here’s a snippet from with the full function definition:
1582 function wc_get_gallery_image_html( $attachment_id, $main_image = false ) {
1583 $flexslider = (bool) apply_filters( 'woocommerce_single_product_flexslider_enabled', get_theme_support( 'wc-product-gallery-slider' ) );
1584 $gallery_thumbnail = wc_get_image_size( 'gallery_thumbnail' );
1585 $thumbnail_size = apply_filters( 'woocommerce_gallery_thumbnail_size', array( $gallery_thumbnail['width'], $gallery_thumbnail['height'] ) );
1586 $image_size = apply_filters( 'woocommerce_gallery_image_size', $flexslider || $main_image ? 'woocommerce_single' : $thumbnail_size );
1587 $full_size = apply_filters( 'woocommerce_gallery_full_size', apply_filters( 'woocommerce_product_thumbnails_large_size', 'full' ) );
1588 $thumbnail_src = wp_get_attachment_image_src( $attachment_id, $thumbnail_size );
1589 $full_src = wp_get_attachment_image_src( $attachment_id, $full_size );
1590 $alt_text = trim( wp_strip_all_tags( get_post_meta( $attachment_id, '_wp_attachment_image_alt', true ) ) );
1591 $image = wp_get_attachment_image(
1592 $attachment_id,
1593 $image_size,
1594 false,
1595 apply_filters(
1596 'woocommerce_gallery_image_html_attachment_image_params',
1597 array(
1598 'title' => _wp_specialchars( get_post_field( 'post_title', $attachment_id ), ENT_QUOTES, 'UTF-8', true ),
1599 'data-caption' => _wp_specialchars( get_post_field( 'post_excerpt', $attachment_id ), ENT_QUOTES, 'UTF-8', true ),
1600 'data-src' => esc_url( $full_src[0] ),
1601 'data-large_image' => esc_url( $full_src[0] ),
1602 'data-large_image_width' => esc_attr( $full_src[1] ),
1603 'data-large_image_height' => esc_attr( $full_src[2] ),
1604 'class' => esc_attr( $main_image ? 'wp-post-image' : '' ),
1605 ),
1606 $attachment_id,
1607 $image_size,
1608 $main_image
1609 )
1610 );
1611
1612 return '';
```
Viewing 3 replies - 1 through 3 (of 3 total)
* [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
* (@xue28)
* [3 years ago](https://wordpress.org/support/topic/woocommerce-error-being-generated/#post-16785069)
* Hi [@lcvdesigns](https://wordpress.org/support/users/lcvdesigns/)
* Thanks for reaching out!
* I understand you are experiencing an issue with a PHP warning in your WooCommerce
installation. It seems that the issue is related to accessing an array offset
on a boolean value in the `wc-template-functions.php` file on line 1612. This
could be caused by various reasons, including a missing thumbnail, custom CSS,
or a collation-related issue.
* For us to investigate this further, can you please try to switch to the [default Storefront theme](https://woocommerce.com/storefront/)
and only WooCommerce plugin is enabled and see if this resolves the issue?
* If so, then this kind of problem is usually caused by your theme or a third-party
plugin present on your site. We can run a conflict test to verify this. I’d recommend
cloning your site to a staging environment and performing the tests described
on this [guide](https://woocommerce.com/document/how-to-test-for-conflicts/)
without modifying your live site or impacting customers. Many hosts provide staging
facilities, so it’s worth checking in with them. It’s also possible to do it
using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin.
* If this was caused by a third-party plugin present on your site, it would be
best to reach out to the developers for further assistance here.
* If this did not resolve the issue, please share your **System Status Report**,
that will help us further troubleshoot.
* You can find it via `WooCommerce > Status`. Select `Get system report` and then`
Copy for support`. Once you’ve done that, you can paste it into your reply here.
* If you could also provide the **fatal error logs** (if any) under `WooCommerce
> Status > Logs`.
* You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/)
and send the link here.
* Let us know how it goes!
* Thread Starter [lcvdesigns](https://wordpress.org/support/users/lcvdesigns/)
* (@lcvdesigns)
* [3 years ago](https://wordpress.org/support/topic/woocommerce-error-being-generated/#post-16785309)
* Hi thank you so much for the response please also see below:
* We just picked this up in wp-config file:
* define( ‘DB_CHARSET’, ‘utf8’ );
* I think it should be updated to utf8mb4
* Do we update this and what impact would updating this have on your tables? This
is where collation is specified in wordpress. This is an older installation (
Feb/2020 if I recall correctly) that has seen quite a few updates and changes.
* [anastas10s](https://wordpress.org/support/users/anastas10s/)
* (@anastas10s)
* [3 years ago](https://wordpress.org/support/topic/woocommerce-error-being-generated/#post-16797367)
* Hi there [@lcvdesigns](https://wordpress.org/support/users/lcvdesigns/) 👋
* > I think it should be updated to utf8mb4 Do we update this and what impact would
> updating this have on your tables?
* I’d recommend checking out [this post, regarding utf8mb4](https://make.wordpress.org/core/2015/04/02/the-utf8mb4-upgrade/).
* Feel free to go ahead with any updates, in a controlled environment (as in a
development server, not the live site), after making sure a backup is created–
for making restores painless.
* > This is an older installation (Feb/2020 if I recall correctly) that has seen
> quite a few updates and changes.
* I am not sure if this refers to WordPress and WooCommerce in that installation
being versions from Feb/2020, or otherwise. As a first step, make sure all software
is updated to their latest versions.
* [Linked here is the official document on how to update WooCommerce](https://woocommerce.com/document/how-to-update-woocommerce/).
* I trust that points you in the right direction, but if you have more questions,
let us know. We’re happy to help!
Viewing 3 replies - 1 through 3 (of 3 total)
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* 3 replies
* 3 participants
* Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/)
* Last activity: [3 years ago](https://wordpress.org/support/topic/woocommerce-error-being-generated/#post-16797367)
* Status: resolved