WooCommerce Google Analytics plugin isn’t working

  • Resolved marketingterrific

    (@marketingterrific)


    5 years, 5 months ago

    Hi, I installed the official free Google Analytics plugin for my new WooCommerce store.
    When I check Google’s Tag Assistant extension for chrome, it doesn’t show any tags installed on my website.
    I of course activated the plugin and put all the relevant information the plugin needs in the plugin’s settings.

    This is not my first WooCommerce store, this usually works, but now it doesn’t.
    I have no idea how to debug this, I tried deactivating my other plugins to see if one of them might block the script, but nothing happens.

    What can I do?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter marketingterrific

    (@marketingterrific)

    5 years, 5 months ago

    After further checking, the only pages that include the Google Analytics tag are products pages, non of my other pages including my homepage includes this tag.

    crazywickedawesome

    (@crazywickedawesome)

    5 years, 5 months ago

    Hi!

    Thanks for reaching out!

    It’s possible the tag assistant is not working correctly, did you make sure to disable any ad or script blocking extensions before you checked for tags?

    Can you try deactivating Google Analytics and then reactivating it to see if that helps?

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    5 years, 4 months ago

    Hi @marketingterrific

    Also, to ensure our plugin is working as expected, try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce and Google Analytics to see if this resolves the problem.

    If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

    Here is a link that better outlines that process:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    5 years, 4 months ago

    Hi @marketingterrific

    We haven’t heard back from you so we’ll mark this ticket as resolved. Feel free to open a new thread should you have any further questions.

    Thanks,

Viewing 4 replies - 1 through 4 (of 4 total)

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