Title: WooCommerce Lost Password Functionality
Last modified: September 9, 2021

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# WooCommerce Lost Password Functionality

 *  Resolved [Connor](https://wordpress.org/support/users/mopdog/)
 * (@mopdog)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-lost-password-functionality/)
 * When users are logging in they have an option to click “Lost Password” which 
   takes them to a page which has an entry field for an email to then send a password
   reset to their email. Is there a way to make it so when someone does the password
   reset it checks the Users database to see if that email is currently a member(
   user on WordPress) on the site and if not it says “No account by the email” and
   if there is it sends an email. I’ve looked around but cannot find anything on
   this.
    -  This topic was modified 4 years, 8 months ago by [Connor](https://wordpress.org/support/users/mopdog/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-lost-password-functionality/#post-14857704)
 * Hi Connor,
 * > Is there a way to make it so when someone does the password reset it checks
   > the Users database to see if that email is currently a member (user on WordPress)
   > on the site and if not it says “No account by the email” and if there is it
   > sends an email.
 * Just to check, what happens on your site currently when one tries to reset password
   with a (i) valid email and (ii) invalid email?
 * I ask because the checks you mentioned above are already being done by default
   when one tries to reset the password. Here’s what I see on my test site:
 * (i) Password reset with an invalid email
 * 
    Link to image: [https://snipboard.io/kjPvJx.jpg](https://snipboard.io/kjPvJx.jpg)
 * (ii) Password reset with a valid email
 * 
    Link to image: [https://snipboard.io/OXxFYf.jpg](https://snipboard.io/OXxFYf.jpg)
 * If this is not happening on your site, I would recommend that you try doing a
   [conflict test](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
   to see if you can narrow down to the tool hampering these checks.
 * Let us know how it goes.
    Thanks.
 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-lost-password-functionality/#post-14882158)
 * Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as 
   resolved. Hopefully, the above info was helpful and you were able to find a solution
   to the issue.
 * If you have further questions, please feel free to open a new topic.
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘WooCommerce Lost Password Functionality’ is closed to new replies.

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## Tags

 * [accounts](https://wordpress.org/support/topic-tag/accounts/)
 * [lost password](https://wordpress.org/support/topic-tag/lost-password/)
 * [user](https://wordpress.org/support/topic-tag/user/)
 * [user accounts](https://wordpress.org/support/topic-tag/user-accounts/)

 * 2 replies
 * 2 participants
 * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-lost-password-functionality/#post-14882158)
 * Status: resolved