Title: Woocommerce plugin frozen and shop is now 503 error Last modified: May 4, 2024 --- # Woocommerce plugin frozen and shop is now 503 error * Resolved [Tim Hupkes](https://wordpress.org/support/users/tim983/) * (@tim983) * [2 years, 1 month ago](https://wordpress.org/support/topic/woocommerce-massive-problem/) * I need help with the woocommerce plugin. The whole shop is 1 large 503 error. * I cannot deactivate the plugin; ‘deactivate’ is greyed out. Even a bulk deactivation leaves W alone. I did find a thread of someone with the same problem, but it was marked ‘resolved’ without offering a helpful solution. - This topic was modified 2 years, 1 month ago by [Tim Hupkes](https://wordpress.org/support/users/tim983/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommerce-massive-problem%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * [gerske](https://wordpress.org/support/users/gerske/) * (@gerske) * [2 years, 1 month ago](https://wordpress.org/support/topic/woocommerce-massive-problem/#post-17732505) * You can also deactivate a plugin by changing the plugin directory name. That helped me once. After that, you can change the name back and you can activate it again. - This reply was modified 2 years, 1 month ago by [gerske](https://wordpress.org/support/users/gerske/). * Thread Starter [Tim Hupkes](https://wordpress.org/support/users/tim983/) * (@tim983) * [2 years, 1 month ago](https://wordpress.org/support/topic/woocommerce-massive-problem/#post-17732525) * [@gerske](https://wordpress.org/support/users/gerske/) thanks for your reply! I tried that, changed the name to woocommerce2 and that messed everything up. No problem of course because I could change it back. But it doesn’t help unfortunately; the plugin still has a greyed out ‘deactivate’. * Thread Starter [Tim Hupkes](https://wordpress.org/support/users/tim983/) * (@tim983) * [2 years, 1 month ago](https://wordpress.org/support/topic/woocommerce-massive-problem/#post-17732533) * UPDATE: I can now turn the Woocommerce plugin on and off, but the shop is still one big 503…. 🙁 * Does anyone know how I can fix this? Deactivating all other plugins did not help. * [gerske](https://wordpress.org/support/users/gerske/) * (@gerske) * [2 years, 1 month ago](https://wordpress.org/support/topic/woocommerce-massive-problem/#post-17732544) * Not an expert here, but was it after an upgrade? Then maybe use your backup. * Always check the logs on the server. Very often it says what is the problem. [https://www.vimexx.nl/help/wat-is-een-503-error-en-hoe-los-ik-dit-op](https://www.vimexx.nl/help/wat-is-een-503-error-en-hoe-los-ik-dit-op) * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 1 month ago](https://wordpress.org/support/topic/woocommerce-massive-problem/#post-17736081) * Hello [@tim983](https://wordpress.org/support/users/tim983/), * I’m sorry to hear that you’re experiencing a 503 error with your WooCommerce plugin. * As you have mentioned, you’re now able to disable the plugin from your dashboard, could you try updating your WooCommerce version to the latest version and confirm if the issue persists? * Meanwhile, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further: * System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. Fatal error logs (if any) under WooCommerce > Status > Logs.You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Once we have more information, we’ll be able to assist you further. * Thread Starter [Tim Hupkes](https://wordpress.org/support/users/tim983/) * (@tim983) * [2 years, 1 month ago](https://wordpress.org/support/topic/woocommerce-massive-problem/#post-17736389) * [@ckadenge](https://wordpress.org/support/users/ckadenge/) Thanks for your reply. I have just found out that updating my php version did the trick. However… class- wp-shipping-zones.php has caused created problems. Can you tell me how I can prevent that in the future, or may I expect it won’t happen again now that my php is updated? The image shows peaks caused by class-wp-shipping-zones.php. Thanks! * ![](https://www.timhupkes.com/cpu-usage/https://www.timhupkes.com/cpu-usage/) - This reply was modified 2 years, 1 month ago by [Tim Hupkes](https://wordpress.org/support/users/tim983/). * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 1 month ago](https://wordpress.org/support/topic/woocommerce-massive-problem/#post-17740615) * Hi again [@tim983](https://wordpress.org/support/users/tim983/), * I’m glad to hear you were able to solve the issue by updating your PHP version. * >  However… class-wp-shipping-zones.php has caused created problems. Can you > tell me how I can prevent that in the future, or may I expect it won’t happen > again now that my php is updated? The image shows peaks caused by class-wp- > shipping-zones.php. Thanks! * Could you please share more details on this? I’m unable to see the image you are describing here. With more details, I’ll be able to assist you further. * Looking forward to your reply. * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years ago](https://wordpress.org/support/topic/woocommerce-massive-problem/#post-17767498) * Hi! We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if and/or when you are ready to continue. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Woocommerce plugin frozen and shop is now 503 error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [woocommerce problem](https://wordpress.org/support/topic-tag/woocommerce-problem/) * 8 replies * 4 participants * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/) * Last activity: [2 years ago](https://wordpress.org/support/topic/woocommerce-massive-problem/#post-17767498) * Status: resolved