Title: Woocommerce not loading data Last modified: July 20, 2022 --- # Woocommerce not loading data * Resolved [yamenaz](https://wordpress.org/support/users/yamenaz/) * (@yamenaz) * [3 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-not-loading-data/) * After migrating my website to a new hosting, I’ve been facing some data load errors in woocommerce in wordpress wp-admin. I will be attaching images for the errors showing. * Also there is this error in error-log public_html/wp-content/plugins/woocommerce/ src/Admin/API/Reports/PerformanceIndicators/Controller.php on line 552 * [https://ibb.co/RhLrkg5](https://ibb.co/RhLrkg5) * Thank You * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommerce-not-loading-data%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-not-loading-data/#post-15843979) * Hi [@yamenaz](https://wordpress.org/support/users/yamenaz/) , * I understand that you are facing data loading issues after migration. * In order to get a better understanding of your site setup, could you please share a copy of your site’s System Status report which you can find via **WooCommerce** → **Status**. Select `Get system report` → `Copy for support`. * Once you have this, kindly share it in your response here. * Thanks! * Thread Starter [yamenaz](https://wordpress.org/support/users/yamenaz/) * (@yamenaz) * [3 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-not-loading-data/#post-15844128) * ``` ### WordPress Environment ### WordPress address (URL): https://asalli.com Site address (URL): https://asalli.com WC Version: 6.7.0 REST API Version: ✔ 6.7.0 WC Blocks Version: ✔ 7.8.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 8.1.6 PHP Post Max Size: 512 MB PHP Time Limit: 0 PHP Max Input Vars: 10000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 10.5.15-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.7.0 WC Database Prefix: _14Z_ Total Database Size: 28.10MB Database Data Size: 25.81MB Database Index Size: 2.29MB _14Z_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM _14Z_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _14Z_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _14Z_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _14Z_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM _14Z_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM _14Z_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _14Z_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _14Z_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _14Z_woocommerce_shipping_zone_locations: Data: 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_14Z_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _14Z_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM _14Z_yoast_seo_meta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM ### Post Type Counts ### attachment: 193 bc_x1379_op_type: 1 custom_css: 1 elementor_font: 3 elementor_library: 11 nav_menu_item: 16 oembed_cache: 8 page: 15 phoe_badge: 1 post: 13 product: 11 product-feed: 1 revision: 51 shop_coupon: 1 shop_order: 73 wobd-badge-designer: 1 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (20) ### Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31 Autoptimize: by Frank Goossens (futtta) – 3.1.0 Backup: by BackupGuard – 1.6.8.7 Blackhole for Bad Bots: by Jeff Starr – 3.3.3 Cloudflare: by Cloudflare Inc. – 4.10.1 Elementor Pro: by Elementor.com – 3.4.1 Elementor: by Elementor.com – 3.6.7 Jetpack: by Automattic – 11.1.2 WooCommerce PDF Invoices, Packing Slips, Delivery Notes and 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Currency: LBP (L.L) Currency Position: right_space Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #30 - /shop/ Cart: #204 - /cart/ Checkout: #205 - /checkout/ My account: #206 - /my-account/ Terms and conditions: #602 - /terms-and-conditions/ ### Theme ### Name: Hello Elementor Child Version: 1.0.1 Author URL: https://elementor.com/ Child Theme: ✔ Parent Theme Name: Hello Elementor Parent Theme Version: 2.5.0 – 2.6.1 is available Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash WooCommerce Support: ✔ ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-07-21 14:29:38 +03:00 Options: ✔ Notes: 77 Onboarding: completed ### Action Scheduler ### Complete: 823 Oldest: 2022-06-19 22:00:09 +0000 Newest: 2022-07-20 21:42:41 +0000 Failed: 1 Oldest: – Newest: – Pending: 2 Oldest: 2022-07-21 16:00:05 +0000 Newest: 2022-07-21 16:00:05 +0000 ### Status report information ### Generated at: 2022-07-21 00:42:55 +03:00 ``` * Thread Starter [yamenaz](https://wordpress.org/support/users/yamenaz/) * (@yamenaz) * [3 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-not-loading-data/#post-15844134) * The conclusion i came into lately is that the issue i am facing is related to cloudflare, because at the checkout page for woocommerce, when placing an order, its throwing an 524 error in the inspect elements. (Failed to load resource: the server responded with a status of 524 (Origin Time-out).) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [3 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-not-loading-data/#post-15844247) * Hi [@yamenaz](https://wordpress.org/support/users/yamenaz/) * From your system status report, I see that you are using the plugin below: * > Cloudflare: by Cloudflare Inc. – 4.10.1 * To clarify, do your admin pages load fine if the Cloudflare plugin is deactivated? If yes, I’d suggest reaching out to the plugin support and report the issue. Here is a link to their support forum page: [https://wordpress.org/support/plugin/cloudflare/](https://wordpress.org/support/plugin/cloudflare/) * Thread Starter [yamenaz](https://wordpress.org/support/users/yamenaz/) * (@yamenaz) * [3 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-not-loading-data/#post-15845324) * Hi [@maykato](https://wordpress.org/support/users/maykato/) * Even after deactivating cloudflare, woocommerce page doesn’t load fine. * I was checking woocommerce logs here what its showing. * ``` 2022-07-21T08:29:47+00:00 CRITICAL Uncaught TypeError: array_search(): Argument #2 ($haystack) must be of type array, null given in /home/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php:552 Stack trace: #0 /home/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php(552): array_search() #1 /home/public_html/wp-includes/class-wp-hook.php(307): Automattic\WooCommerce\Admin\API\Reports\PerformanceIndicators\Controller->format_data_value() #2 /home/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters() #3 /home/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php(449): apply_filters() #4 /home/public_html/wp-includes/rest-api/class-wp-rest-server.php(1143): Automattic\WooCommerce\Admin\API\Reports\PerformanceIndicators\Controller->get_items() #5 /home/public_html/wp-includes/rest-api/class-wp-rest-server.php(990): WP_REST_Server->respond_to_request() #6 /home/public_html/wp-includes/rest-api/class-wp-rest-server.php(414): WP_REST_Server->dispatch() #7 /home/public_html/wp-includes/rest-api.php(394): WP_REST_Server->serve_request() #8 /home/public_html/wp-includes/class-wp-hook.php(307): rest_api_loaded() #9 /home/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #10 /home/public_html/wp-includes/plugin.php(524): WP_Hook->do_action() #11 /home/public_html/wp-includes/class-wp.php(398): do_action_ref_array() #12 /home/public_html/wp-includes/class-wp.php(770): WP->parse_request() #13 /home/public_html/wp-includes/functions.php(1330): WP->main() #14 /home/public_html/wp-blog-header.php(16): wp() #15 /home/public_html/index.php(17): require('/home/...') #16 {main} thrown in /home/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php on line 552 ``` - This reply was modified 3 years, 10 months ago by [yamenaz](https://wordpress.org/support/users/yamenaz/). - This reply was modified 3 years, 10 months ago by [yamenaz](https://wordpress.org/support/users/yamenaz/). * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-not-loading-data/#post-15845365) * Hi [@yamenaz](https://wordpress.org/support/users/yamenaz/) , * Thanks for providing an update. * This could be the cause of a caching plugin and you could disable these and check to see if you are still encountering this issue. * If the issue is still present, I would suggest performing a **full conflict test**, to rule out any theme/plugins that may be causing this issue. * The best way to determine this is to: * – [Clear site and browser cache](https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress) – Temporarily switch your theme to [Storefront](https://woocommerce.com/storefront/)– Disable all plugins **except for WooCommerce** – Check to see if the issue is still present * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. * Please see the below documentation for a more detailed explanation of how to do a conflict test here: * [https://docs.woocommerce.com/document/how-to-test-for-conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts) * If you prefer not to make any changes to your live site, you have the option of installing the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin which will clone your site and allow for changes to be made without affecting your live site in any way. * Please let me know how this goes! * Thread Starter [yamenaz](https://wordpress.org/support/users/yamenaz/) * (@yamenaz) * [3 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-not-loading-data/#post-15845406) * Hi [@roxannestoltz](https://wordpress.org/support/users/roxannestoltz/) * Thank you a lot for your reply, i went through all the plugins, wp-mail-smtp was causing the 524 error, problem is now solved. * Best Regards * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-not-loading-data/#post-15845428) * Hi [@yamenaz](https://wordpress.org/support/users/yamenaz/) , * You are most welcome, happy to hear that you have found the culprit 🙂 * Please feel free to create a new thread should you need any further help. * Thanks! * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-not-loading-data/#post-15845941) * Hi [@yamenaz](https://wordpress.org/support/users/yamenaz/) * Good to know you caught the culprit and the problem is resolved! 🙂 * If you have a few minutes, we’d love if you could leave us a review: [https://wordpress.org/support/plugin/woocommerce/reviews/](https://wordpress.org/support/plugin/woocommerce/reviews/) * Thanks Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Woocommerce not loading data’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [database](https://wordpress.org/support/topic-tag/database/) * 9 replies * 4 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-not-loading-data/#post-15845941) * Status: resolved