Title: WooCommerce Postal Code Last modified: July 18, 2023 --- # WooCommerce Postal Code * Resolved [costasergio](https://wordpress.org/support/users/costasergio/) * (@costasergio) * [2 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-postal-code/) * Hello, * Basically, when i don’t have inserted my postal code into the fieldbox, it appears the following error: “A shipping method has not been selected. Please confirm your address, or contact us if you need help.” * After that, i add the postal code, my page does refresh and continues appearing the message above as i said. If i press checkout button, this message disapperar. * I’m using flexible shipping version free to set the weights of my WooCommerce. Can be some problem related to flexible shipping plugin? * I recorded a small video with my issue: [https://gyazo.com/0257adcd8468e102e7b91d92ed10125a](https://gyazo.com/0257adcd8468e102e7b91d92ed10125a) * Please help me to fix this issue. Best Regards. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommerce-postal-code%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [costasergio](https://wordpress.org/support/users/costasergio/) * (@costasergio) * [2 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-postal-code/#post-16907073) * Can someone help me with this issue? I have already tried various approaches to fix it, but so far, i have been unable to find a solution. * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [2 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-postal-code/#post-16917554) * Hi [@costasergio](https://wordpress.org/support/users/costasergio/) , * Thanks for reaching out, and apologies for the delay. We have seen a recent influx of support requests and are currently working through a backlog. * I have gone to your site and I am unable to replicate the issue as the error ` A shipping method has not been selected. Please confirm your address, or contact us if you need help` is not being displayed once entering the postal code: * ![](https://i0.wp.com/snipboard.io/7Fah2t.jpg?ssl=1) * Have you managed to resolve this since creating this thread, or are you seeing something different on your end? * If this is not being displayed on your end, please can you try[ clearing your browser cache](https://www.wpbeginner.com/beginners-guide/how-to-clear-your-browser-cache-in-all-major-browsers-fast-way/), or otherwise view your site in private/incognito mode, and see if this makes any difference, as this could be the cause of caching. * Cheers! * Thread Starter [costasergio](https://wordpress.org/support/users/costasergio/) * (@costasergio) * [2 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-postal-code/#post-16917686) * I have attempted various methods to fix this issue, but unfortunately and i haven’t been able to find a solution. I have also tried cleaning the cache and using private/incognito mode, but that hasn’t worked either. * Try to replicate the test, please refer to this video: [https://gyazo.com/0257adcd8468e102e7b91d92ed10125a](https://gyazo.com/0257adcd8468e102e7b91d92ed10125a) * You can use this postal code: 1600-809 * As you can verify in this screenshot, i entered the postal code, but the message still doesn’t disappear: [https://gyazo.com/4aacf1049f254db1d656fad34adbd4dc](https://gyazo.com/4aacf1049f254db1d656fad34adbd4dc) When I click the checkout button a second time, the message disappears. * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-postal-code/#post-16932112) * Hello [@costasergio](https://wordpress.org/support/users/costasergio/), Thank you so much for the report!I was able to replicate the issue and have opened a report for the developers to review at [https://github.com/woocommerce/woocommerce/issues/39481](https://github.com/woocommerce/woocommerce/issues/39481). We don’t have an exact timeline for when the team will investigate or resolve the issue, as bug reports are prioritized based on a few criteria. I suggest you subscribe to the report to receive updates.As a workaround, you can use a quotation mark `’` instead of a `'`. :‎)Let us know if you have any other questions. * Thread Starter [costasergio](https://wordpress.org/support/users/costasergio/) * (@costasergio) * [2 years, 10 months ago](https://wordpress.org/support/topic/woocommerce-postal-code/#post-16934990) * I’m a little confused. Is that related to the Postal Code? * When I opened this link: [https://github.com/woocommerce/woocommerce/issues/39481](https://github.com/woocommerce/woocommerce/issues/39481) It appears to be a coupon code issue. * Thread Starter [costasergio](https://wordpress.org/support/users/costasergio/) * (@costasergio) * [2 years, 9 months ago](https://wordpress.org/support/topic/woocommerce-postal-code/#post-16960067) * Hello once more, * Some time has passed since I submitted my report. I’ve received feedback from a few clients who are unable to make purchases due to an issue with the postal code. * Does anyone have any ideas on how to resolve this? * Plugin Support [mouli a11n](https://wordpress.org/support/users/mouli/) * (@mouli) * [2 years, 9 months ago](https://wordpress.org/support/topic/woocommerce-postal-code/#post-16975821) * [@costasergio](https://wordpress.org/support/users/costasergio/) * Apologies for the confusion here. It appears that my colleague was indeed referring to a separate report. * I tried replicating the issue you describe above on my staging site and could not do so. * If I exclude the post code I get the error as you describe, however when I add the post code there is an AJAX call that refreshes the shipping rates which are returned correctly. * This leads me to suspect that this is an issue caused by something on your site, most likely a conflict, so I suggest that you try the following test. * **Conflict test** * You can read more about plugin and theme conflicts here: [https://woocommerce.com/document/how-to-test-for-conflicts/](https://woocommerce.com/document/how-to-test-for-conflicts/) * The best way to determine if the issue is being caused by a theme and/or plugin is to do the following: 1. Temporarily switch your theme back to the Storefront ([https://www.woocommerce.com/storefront/](https://www.woocommerce.com/storefront/)) or TwentyNineteen ([https://wordpress.org/themes/twentynineteen/](https://wordpress.org/themes/twentynineteen/)) Theme. 2. Disable all plugins except for WooCommerce and a simple flat rate shipping method. 3. Test to see if the issue has been resolved. * If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict. * If doing this on your live site is not possible, can you create a duplicate site? We suggest using WP Staging ([https://wordpress.org/plugins/wp-staging/](https://wordpress.org/plugins/wp-staging/)) if your hosting provider does not offer a staging server as an option. * I hope that helps you to figure it out. Feel free to get back to us if you have further questions. * Plugin Support [nicw.a11n](https://wordpress.org/support/users/nicw/) * (@nicw) * [2 years, 9 months ago](https://wordpress.org/support/topic/woocommerce-postal-code/#post-16975866) * Hi [@costasergio](https://wordpress.org/support/users/costasergio/) * Thank you for opening a support ticket at WooCommerce. We can continue this thread there, as we still cannot get the error to show for us. * Thread Starter [costasergio](https://wordpress.org/support/users/costasergio/) * (@costasergio) * [2 years, 9 months ago](https://wordpress.org/support/topic/woocommerce-postal-code/#post-16988451) * Hello, * Ok, I answered for there. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘WooCommerce Postal Code’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 9 replies * 5 participants * Last reply from: [costasergio](https://wordpress.org/support/users/costasergio/) * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/woocommerce-postal-code/#post-16988451) * Status: resolved