Title: WooCommerce product picture problem Last modified: September 29, 2021 --- # WooCommerce product picture problem * Resolved [dennisboot](https://wordpress.org/support/users/dennisboot/) * (@dennisboot) * [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-product-picture-problem/) * Hi, * I have a problem with my product picture slider on desktop and mobile. When I Swipe to the next picture with my mouse or finger the picture disappears. * I have tried everything and my other site with the same theme and plugins does not have this problem.. * Thanks in advance. * Regards, * Dennis * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommerce-product-picture-problem%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-product-picture-problem/#post-14920894) * Hi [@dennisboot](https://wordpress.org/support/users/dennisboot/) – I’ve tried this on both my desktop (Macbook Pro/Firefox) and my mobile (iPhone XR/Safari), but have yet to see the same problem. * Here’s a recording a did on my phone: [https://d.pr/v/4gzWMG](https://d.pr/v/4gzWMG) * Are you still seeing the same issue? Can you try a different browser to see if there’s any connection? * Thread Starter [dennisboot](https://wordpress.org/support/users/dennisboot/) * (@dennisboot) * [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-product-picture-problem/#post-14921058) * Hi [@jricketts4](https://wordpress.org/support/users/jricketts4/) thanks for responding! You can see in your recording that the picture disapears. If you swipe slowely you see that the checkout button is visable. On my other site you can see how it should be: [https://rietadt.nl/product/rietadt-riet/](https://rietadt.nl/product/rietadt-riet/) * Thanks! * Plugin Support [Chris M. – a11n](https://wordpress.org/support/users/csmcneill/) * (@csmcneill) * [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-product-picture-problem/#post-14922411) * Hi again [@dennisboot](https://wordpress.org/support/users/dennisboot/), * I checked the product on `dreamt.nl` and, like Joey, I couldn’t replicate the issue you describe. * Here’s an animated GIF of my experience on my desktop (MacBook Pro, Google Chrome): [https://d.pr/i/BcNnbL](https://d.pr/i/BcNnbL) * When I compared my experience to the product on `rietadt.nl`, it appeared to be quite similar. Here’s an animated GIF of that product: [https://d.pr/i/vv4fSo](https://d.pr/i/vv4fSo) * However, when I viewed the product on `dreamt.nl` on my mobile device (iPhone 12 Mini, Mozilla Firefox), I believe I can replicate the issue you describe: * [https://d.pr/v/9aD3Ub](https://d.pr/v/9aD3Ub) * Can you confirm that this is the issue you’re experiencing? * Additionally, it will be great if you could share your current System Status Report. You can get it by navigating to the `WooCommerce / Status` section of your site. Once there, click on the `Get system report` button and then copy it by clicking on the `Copy for support` button. Then paste it here in a comment. * Looking forward to hearing from you! * Thread Starter [dennisboot](https://wordpress.org/support/users/dennisboot/) * (@dennisboot) * [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-product-picture-problem/#post-14922551) * Hi [@csmcneill](https://wordpress.org/support/users/csmcneill/) thanks for responding! The problem does not occur when you use the arrows to go to the next image. It only occurs when you click and move your mouse to the left or right. You can indeed see the problem on your phone screenrecording! When you swipe to the right the whole picture disapears.. * Here is a video that demonstrates it: [https://vimeo.com/618408854](https://vimeo.com/618408854) * I will look up my system status report in a couple hours! 🙂 * Thanks! * Plugin Support [wpnomad a11n](https://wordpress.org/support/users/wpnomad/) * (@wpnomad) * [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-product-picture-problem/#post-14922945) * Hi [@dennisboot](https://wordpress.org/support/users/dennisboot/) , * Thanks, I was able to replicate the behaviour on your site as seen in this GIF here: [https://d.pr/i/WmHNdm](https://d.pr/i/WmHNdm) * On checking further, I see that the WooCommerce image gallery on your site is powered by “Flickity” which isn’t a part of core WooCommerce: ![https://d.pr/ i/9wBqFg]([https://d.pr/i/9wBqFg+](https://d.pr/i/9wBqFg+)) Full Size: [https://d.pr/i/9wBqFg](https://d.pr/i/9wBqFg) * I suspect the “Flickity” gallery/slider is added by your theme or a plugin on your site which replaces the core WooCommerce’s built-in product gallery. * I’d recommend performing a conflict test to confirm this. You can do a conflict test per the steps outlined here: [https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4](https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4) * After confirming, I’d recommend reaching out to the theme/plugin support depending on what’s exactly adding the “Flickity” gallery on your site. * Thread Starter [dennisboot](https://wordpress.org/support/users/dennisboot/) * (@dennisboot) * [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-product-picture-problem/#post-14930973) * [@wpnomad](https://wordpress.org/support/users/wpnomad/) Thanks for the help. Unfortunately ‘flickity’ is not the problem. My other website [http://www.rietadt.nl/product/rietadt-riet/](http://www.rietadt.nl/product/rietadt-riet/) uses the same theme and also has ‘flickity’ because of this. On this site I do not have the same problem.. * Regards, * Dennis * Thread Starter [dennisboot](https://wordpress.org/support/users/dennisboot/) * (@dennisboot) * [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-product-picture-problem/#post-14931499) * [@wpnomad](https://wordpress.org/support/users/wpnomad/) [@csmcneill](https://wordpress.org/support/users/csmcneill/) [@jricketts4](https://wordpress.org/support/users/jricketts4/) hi all, i have found the problem! It was a chat plug-in which was visable on all the pages. Thanks for your time and help! * Regards, * Dennis * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-product-picture-problem/#post-14931586) * Hey again [@dennisboot](https://wordpress.org/support/users/dennisboot/) ! * Glad to hear that you’ve found the root issue and gotten it sorted. * Have a great one! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘WooCommerce product picture problem’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 8 replies * 5 participants * Last reply from: [slash1andy](https://wordpress.org/support/users/slash1andy/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-product-picture-problem/#post-14931586) * Status: resolved