Title: Woocommerce Subscriptions Plugin Error
Last modified: October 4, 2021

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# Woocommerce Subscriptions Plugin Error

 *  Resolved [szdlmyrb](https://wordpress.org/support/users/szdlmyrb/)
 * (@szdlmyrb)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-subscriptions-error-2/)
 * Hi!
 * I have a shop with 2 products, both of them being simple subscriptions. When 
   I go through the purchase process, the checkout works fine, I can see the proper
   order on the admin page showing everything correctly. Even though the order is
   complete and has the correct details, there is nothing under the subscriptions
   tab in woocommerce, it does not create a new subscription automatically. Any 
   ideas how to debug this? Thanks!
    -  This topic was modified 4 years, 8 months ago by [szdlmyrb](https://wordpress.org/support/users/szdlmyrb/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-subscriptions-error-2/#post-14934800)
 * Hi [@szdlmyrb](https://wordpress.org/support/users/szdlmyrb/),
 * Just to check, which subscriptions plugin are you using?
 * If you’re using our [WooCommerce Subscriptions](https://woocommerce.com/products/woocommerce-subscriptions/)
   extension, we’ll be happy to assist further. Please create a support ticket at
   [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket).
   You may need to login to your WooCommerce account before you can access that 
   page.
 * *If you’re using a different plugin, be sure to reach the relevant plugin author
   for assistance.
 * Thanks.
 *  Thread Starter [szdlmyrb](https://wordpress.org/support/users/szdlmyrb/)
 * (@szdlmyrb)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-subscriptions-error-2/#post-14935455)
 * hi [@abwaita](https://wordpress.org/support/users/abwaita/)!
 * Thank you for your message!
 * Yes, that is the plugin. I am trying to open a support ticket, but this plugin
   is not among the selectable extensions in the dropdown list. Which one should
   I select then?
 * Thanks!
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-subscriptions-error-2/#post-14963321)
 * Hi [@szdlmyrb](https://wordpress.org/support/users/szdlmyrb/)
 * Sorry for the late reply. You can select “core WooCommerce” if Subscription is
   not available in the dropdown.
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-subscriptions-error-2/#post-14985668)
 * Hi [@szdlmyrb](https://wordpress.org/support/users/szdlmyrb/)
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to get assistance at WooCommerce.com. If you have any
   other questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Woocommerce Subscriptions Plugin Error’ is closed to new replies.

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## Tags

 * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/)

 * 4 replies
 * 3 participants
 * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-subscriptions-error-2/#post-14985668)
 * Status: resolved