Title: Woocommerce Subscriptions Issues Last modified: November 20, 2023 --- # Woocommerce Subscriptions Issues * Resolved [devonjordaan](https://wordpress.org/support/users/devonjordaan/) * (@devonjordaan) * [2 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-subscriptions-issues/) * Good Day everyone! We have been struggling for over 3 days non stop with this project. We want to implement a subscription based “Store” that connects to our custom made CRM. At the moment we want to have a client be able to add subscriptions( Power User, Project User, Limited User) At the moment there is a few issues:# 1 Signup fee on Project and limited user is R17500 and Power user is R35000. If a user had a subscription of either of the above and they want to add or change to another user the once of fee is not needed anymore.#2 When a client have a subscription for ex (3 Power Users, 2 limited users) and they want to add 2 Project users there is no way to do it because on the orders page there is not a add item to subscription plan, only (Upgrade, downgrade or cross grade) on the current 2. See screenshot:[https://drive.google.com/drive/folders/1Rdp0qb0xOL4jflRnXpo_vEt61P2Xft–](https://drive.google.com/drive/folders/1Rdp0qb0xOL4jflRnXpo_vEt61P2Xft–);? usp=sharing * Any help is appreciated!! Viewing 1 replies (of 1 total) * [Tamrat A. (woo-hc)](https://wordpress.org/support/users/bisratlearn/) * (@bisratlearn) * [2 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-subscriptions-issues/#post-17219479) * Hi [@devonjordaan](https://wordpress.org/support/users/devonjordaan/), * From what I understand, you’re facing some challenges with your [**Woo Subscriptions**](https://woo.com/products/woocommerce-subscriptions/) project. It sounds like you’re trying to set up a subscription-based store that integrates with your custom CRM, and you’re encountering issues with the signup fee and adding new subscription types to existing orders. * [**Woo Subscriptions**](https://woo.com/products/woocommerce-subscriptions/) is a premium extension, and as such, it would be best if you could reach out to us directly, provided you have a valid license for this extension. To do this, kindly head over to  👉 [**WooCommerce.com → My Account → Support**](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). Please remember, that you might need to log into the account you used to purchase the extension to access this page. * I should note that according to our 👉 [**forum guidelines**](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products), we’re unable to offer support for premium extensions through this platform. However, rest assured, that our dedicated team is eagerly waiting to assist you through the correct channel. * Thank you for your understanding and patience. We look forward to assisting you further with this matter! Viewing 1 replies (of 1 total) The topic ‘Woocommerce Subscriptions Issues’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/) * 1 reply * 2 participants * Last reply from: [Tamrat A. (woo-hc)](https://wordpress.org/support/users/bisratlearn/) * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-subscriptions-issues/#post-17219479) * Status: resolved