Title: Cannot Access WooPayments – Error on Open
Last modified: January 21, 2026

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# Cannot Access WooPayments – Error on Open

 *  Resolved [Jen C.](https://wordpress.org/support/users/reality157/)
 * (@reality157)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/woopayments-error-oops-something-went-wrong/)
 * We are running WooCommerce Payments version 10.4.0 on WordPress 6.9 with PHP 
   8.3. I am afraid to delete the plugin and re-install it.
 * When we click **Payments** from the left navigation menu, the page attempts to
   load for an extended period and then fails, displaying the message: **“Oops, 
   something went wrong.”** The error details are shown below.
 * To troubleshoot, I cleared the browser cache, tried accessing the page in Dark
   Mode, and cleared the firewall cache in GoDaddy. The issue persists.
 * We are a nonprofit PTSO and do not have access to developers or dedicated IT 
   support, so we rely heavily on vendor guidance to resolve issues like this. Is
   there anything you can do to help us troubleshoot or resolve this problem?
 * Thank you for your time and support.
   Jen Callan{email removed by moderator}Error:
 * We’re sorry for the inconvenience. Please try reloading the page, or you can 
   get support from the community forums.Get SupportReload PageClick for error details
 * **NotFoundError: Failed to execute ‘insertBefore’ on ‘Node’: The node before 
   which the new node is to be inserted is not a child of this node.**
 * Version 10.4.3Hidden Notices2Silenced Notices6
 * Admin Notices
 * Notifications
 * Available funds are automatically dispatched every Monday .
    -  This topic was modified 4 months, 3 weeks ago by [Jen C.](https://wordpress.org/support/users/reality157/).
    -  This topic was modified 4 months, 3 weeks ago by [Jen C.](https://wordpress.org/support/users/reality157/).
      Reason: A green box said my topic was spam (??)
    -  This topic was modified 4 months, 3 weeks ago by [Jen C.](https://wordpress.org/support/users/reality157/).
    -  This topic was modified 4 months, 3 weeks ago by [Yui](https://wordpress.org/support/users/fierevere/).
      Reason: email removed by moderator
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoopayments-error-oops-something-went-wrong%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/woopayments-error-oops-something-went-wrong/#post-18793152)
 * Hi [@reality157](https://wordpress.org/support/users/reality157/),
 * I can see how disruptive this WooPayments error would have been, especially when
   you rely on the Payments screen to manage day to day operations. Thanks for taking
   the time to document what you were seeing and the steps you already tried, that
   context is always helpful and I appreciate the effort you put into troubleshooting.
 * I also noticed that the thread is now marked as resolved, so I just wanted to
   check in. Is everything working as expected now on your end, or are you still
   seeing any issues when opening WooPayments and would like us to take a closer
   look together?
 * If anything comes up again or you feel unsure about the next step, feel free 
   to reply here and we will be glad to continue helping.

Viewing 1 replies (of 1 total)

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 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * Last activity: [4 months, 3 weeks ago](https://wordpress.org/support/topic/woopayments-error-oops-something-went-wrong/#post-18793152)
 * Status: resolved