Wordfence Alert Emails

Hi @ignatiuzkewal, thanks for getting in touch.

We haven’t changed anything in this area of the plugin and just use WordPress’ wp_mail() function to send them. Wordfence uses those default WordPress core email functions everywhere to avoid altering the way email is handled on your site. We also don’t process those through our servers, so if there’s been a change with another plugin or something else on your hosting environment to change how emails are sent, it can be hard for us to diagnose.

We always recommend going through these steps first:

• See if the emails (they come from wordpress @ yoursitename . com) are getting sent to your junk mail folder by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
• Some emails can be marked as spam by a sensitive filter on the originating server, so could be discarded before they are ever sent out to your email address.
• Restarting postfix or sendmail (whichever is installed on your server) can fix it. Make sure to clear any caches too. Your hosting provider may need to help with this.
• Reaching out to the author of any third party SMTP plugin you have installed in case they’ve seen this happen with Wordfence/general emails before.
• Check if the WP Cron job wordfence_email_activity_report or any others are showing as overdue in Wordfence > Tools > Diagnostics > Cron Jobs

If you can’t seem to find a resolution, a copy of diagnostics from your site could help us find out what’s going on. You can send that to wftest @ wordfence . com from the top of the Wordfence Tools > Diagnostics page. Click on “Send Report by Email”.

Please add your forum username where indicated and respond here if you do send one as the inbox is unmonitored.

Many thanks,
Peter.

• This reply was modified 2 months, 1 week ago by wfpeter. Reason: Added WP Cron check information to list