Title: I can’t log into my site
Last modified: August 31, 2022

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# I can’t log into my site

 *  [sandiegonotaryguy](https://wordpress.org/support/users/sandiegonotaryguy/)
 * (@sandiegonotaryguy)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/wordpress-119/)
 * Thanks in Advance! I have a normal business website (Septura Theme). Before that
   time, I created a blog with wordpress.com. At the time, there was no two factor
   authentication and no key codes to enter. I guess WordPress.com enhanced it’s
   log in procedure, but I never signed up for two factor authentication. I needed
   to update my blog. Now, I can’t log in. It asks for two factor authentication
   or text to phone. Well, my phone number associated with the account changed. 
   I tried to go into support forum, but have to log in with user name/password/
   authentication for that, too so can’t log in to support forum. It won’t let me
   create a new account either because it already has the email associated with 
   the account that I can’t log into! Evidentially, you have to post in a forum 
   as there is not way to email or call them. Am I basically out of luck in ever
   accessing my old blogs now? Thank You.
    -  This topic was modified 3 years, 9 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwordpress-119%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/wordpress-119/#post-15965806)
 * > I needed to update my blog. Now, I can’t log in.
 * What can’t you login to?
 * Your self-hosted business WordPress site, or your WordPress.com-hosted blog?
 * **For your WordPress.com-hosted blog**, I’m afraid there’s nothing we can do 
   to help you here. It’s a service on their platform, the account exists at their
   end, and there’s nothing any 3rd-party can do to help.
 * Please use their account recovery options here: [https://wordpress.com/support/account-recovery/](https://wordpress.com/support/account-recovery/)
 * If you’re unable to use any of the account recovery options there, please create
   a new WordPress.com account with a different email address (even if you have 
   to create a new email address for this) so you can post in the support forum.
 * It seems you have the correct username, password, and account email… so it shouldn’t
   be too difficult to prove account ownership and get them to disable the 2FA temporarily
   for you.
 * **On the other hand, if it’s your self-hosted business site** that you’re having
   trouble logging in, note that even when you enable WordPress.com’s single-sign
   feature (using the JetPack plugin), your original WordPress site’s username and
   password should still work, totally independent of your WordPress.com username
   and password.
 * On the login page, you should have the option to switch to logging in with your
   local WordPress user account.
 * If you don’t have this option, you may want to temporarily disable the JetPack
   plugin to disable the WordPress.com single sign-on option. You can disable the
   plugin by accessing your file system and renaming the JetPack plugin’s folder
   inside `/wp-content/plugins/`
 * **–ASIDE: FEEL FREE TO IGNORE 😀 —**
 * > Evidentially, you have to post in a forum as there is not way to email or call
   > them.
 * **This is only for FREE users.** With millions of free users on the platform,
   there’s really no other practical and financially feasible way to provide free
   support to these millions of free users, other than through the public forum 
   where other more experienced users can help answer basic questions (with more
   advanced and account-related issues handled by real WordPress.com staff).
 * If you’re a PAID WordPress.com user, you should have other support options, including
   live chat and even a personal account manager (depending on your kind of plan).

Viewing 1 replies (of 1 total)

The topic ‘I can’t log into my site’ is closed to new replies.

## Tags

 * [log-in](https://wordpress.org/support/topic-tag/log-in/)
 * [login](https://wordpress.org/support/topic-tag/login/)
 * [wordpress.com](https://wordpress.org/support/topic-tag/wordpress-com/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [George Appiah](https://wordpress.org/support/users/gappiah/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/wordpress-119/#post-15965806)
 * Status: not resolved

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