WordPress 5.7 cannot edit Feed Sources

  • Resolved jkotuby

    (@jkotuby)


    5 years, 2 months ago

    I just upgraded WordPress to 5.7 Now I cannot edit Feed Sources.
    My website is failing and customers are complaining about seeing OLD posts.

    When are you going to release a compatible version?

    Must I manually downgrade my entire site just for your plugin?

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • mikeyboo

    (@mikeyboo)

    5 years, 2 months ago

    Hi @jkotuby sorry to hear that you are having an issue with your feed source. Would you please reach out to us via our contact form so that we can investigate your issue further?

    Thread Starter jkotuby

    (@jkotuby)

    5 years, 2 months ago

    I submitted a contact form but have not received an answer. We have paid plugins that came with the Feeds Bundle we have been paying for for several years.

    I tried the link from the WP Admin panel to update the licenses and I see this error:
    {“status”:”error”,”message”:”Something went wrong.”}

    And perfectly valid RSS feeds are no longer getting pulled.

    Why am I not getting premium support?
    I am logged onto your website but it is not easy to find my license keys.

    How do I get premium support anyway??

    Thanks

    mikeyboo

    (@mikeyboo)

    5 years, 2 months ago

    Hi @jkotuby,

    Thanks for the follow-up; our premium support is available via the support channel, the public forum is only for the free version of the plugin. Please allow us up to 24 hours to get back. We will be able to reach out to you shortly.

Viewing 3 replies - 1 through 3 (of 3 total)

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