Title: WordPress admin using Google Chrome, cannot chat with Firefox
Last modified: July 16, 2018

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# WordPress admin using Google Chrome, cannot chat with Firefox

 *  Resolved [Daniel Payne](https://wordpress.org/support/users/djepayne/)
 * (@djepayne)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/wordpress-admin-using-google-chrome-cannot-chat-with-firefox/)
 * Just installed the free plugin, however when a visitor on Firefox starts a chat
   and I am logged into WordPress with Chrome (on a Mac) I am not seeing any active
   chat sessions, so my visitor can type away in their dialog but the Agent never
   sees a new visitor.
 * Trying to start a new Chat session also maintains all words from the previous
   chat attempt, making it doubly confusing to the chat visitor.
 * ![](https://i0.wp.com/tualatinweb.com/new/wp-content/uploads/previous-chat.jpg?
   ssl=1)
    -  This topic was modified 7 years, 10 months ago by [Daniel Payne](https://wordpress.org/support/users/djepayne/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [DylanAuty](https://wordpress.org/support/users/dylanauty/)
 * (@dylanauty)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/wordpress-admin-using-google-chrome-cannot-chat-with-firefox/#post-10510908)
 * Hi there,
 * Thank you so much for getting in touch, we greatly appreciate your time.
 * Our sincere apologies for the trouble you have experienced thus far, this is 
   definitely not intended.
 * Could I ask you to please share a link to your site with me? I would like to 
   run a few tests to determine if any conflicts are occurring on the website which
   may lead to message delivery failure.
 * I look forward to hearing back from you and getting this resolved as soon as 
   possible.
 *  Thread Starter [Daniel Payne](https://wordpress.org/support/users/djepayne/)
 * (@djepayne)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/wordpress-admin-using-google-chrome-cannot-chat-with-firefox/#post-10513506)
 * I went ahead and de-activated another Chat plugin, then activated WP Live Chat,
   somehow it worked OK this time when testing a visitor using Firefox while the
   agent used Chrome. Still unsure why it didn’t work on first install though.
 *  [DylanAuty](https://wordpress.org/support/users/dylanauty/)
 * (@dylanauty)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/wordpress-admin-using-google-chrome-cannot-chat-with-firefox/#post-10525830)
 * Hi there,
 * Thank you for getting back to me on this one, I do greatly appreciate it.
 * I am glad to hear things are functioning as intended.
 * We will run a few tests on our side moving forward to ensure stability of this
   functionality.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘WordPress admin using Google Chrome, cannot chat with Firefox’ is closed
to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [DylanAuty](https://wordpress.org/support/users/dylanauty/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/wordpress-admin-using-google-chrome-cannot-chat-with-firefox/#post-10525830)
 * Status: resolved