Title: WordPress cannot access web server
Last modified: September 1, 2016

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# WordPress cannot access web server

 *  [virtualmotorpix](https://wordpress.org/support/users/virtualmotorpix/)
 * (@virtualmotorpix)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/wordpress-cannot-access-web-server/)
 * Hi there, can anyone help me please. I have recently changed my hosting package
   and now when I want to update my plugins I get the following message:
    “To perform
   the requested action, WordPress needs to access your web server. Please enter
   your FTP credentials to proceed. If you do not remember your credentials, you
   should contact your web host.” I spoke to UK2 my service provider and they said
   that I may have to remove the ftp details from the wp-config.php file. Is that
   correct? And how do I do that? Thank you very much in advance, Elke

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [9 years, 10 months ago](https://wordpress.org/support/topic/wordpress-cannot-access-web-server/#post-7555397)
 * If WP is asking for FTP details, it means your file permissions and/or ownership
   are incorrect.
 * If WordPress keeps asking you for FTP credentials see [http://codex.wordpress.org/Updating_WordPress#Automatic_Update](http://codex.wordpress.org/Updating_WordPress#Automatic_Update)
   and [http://codex.wordpress.org/Editing_wp-config.php#WordPress_Upgrade_Constants](http://codex.wordpress.org/Editing_wp-config.php#WordPress_Upgrade_Constants)
   as well as [http://v007.me/4](http://v007.me/4) for forcing direct file system
   writes
 *  Thread Starter [virtualmotorpix](https://wordpress.org/support/users/virtualmotorpix/)
 * (@virtualmotorpix)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/wordpress-cannot-access-web-server/#post-7555430)
 * Thank you very much, I will try it out.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘WordPress cannot access web server’ is closed to new replies.

## Tags

 * [FTP credentials](https://wordpress.org/support/topic-tag/ftp-credentials/)
 * [web server](https://wordpress.org/support/topic-tag/web-server/)
 * [wp-config.php](https://wordpress.org/support/topic-tag/wp-config-php/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [virtualmotorpix](https://wordpress.org/support/users/virtualmotorpix/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/wordpress-cannot-access-web-server/#post-7555430)
 * Status: not resolved

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