Title: “wordpress.com stats” pluggin not working
Last modified: March 11, 2021

---

# “wordpress.com stats” pluggin not working

 *  [crofter](https://wordpress.org/support/users/crofter/)
 * (@crofter)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wordpress-com-stats-pluggin-not-working/)
 * I have the following error message on my wp dashboards:
    “WordPress.com Stats
   needs attention: please enter an API key or disable the plugin.” when I click
   on it it tells me “The WordPress.com Stats Plugin is not working because it needs
   to be linked to a WordPress.com account.” It gives me an API key (same as the
   one in Akismet) but when I save it in the box provided it sys: “Your blog was
   unable to connect to WordPress.com. Please ask your host for help. (transport
   error – HTTP status code was not 200)” My ISP claims to know nothing about wordpress
   error messages. I am on WP 5.7, PHP 7.4, wp.com stats plugin 1.8.5 Windows 10
   desktop Any suggestions please?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwordpress-com-stats-pluggin-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wordpress-com-stats-pluggin-not-working/#post-14167721)
 * Which plugin is “wp stats”?
 * Your site does not seem to be working at all. Errors like this are logged. Check
   the error log on your server. If you can’t find the log, please contact your 
   host.
 * Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/
   debug.log to see if anything gets logged there. [https://wordpress.org/support/article/debugging-in-wordpress/](https://wordpress.org/support/article/debugging-in-wordpress/)
 * You can also try this: Please attempt to disable all plugins, and use one of 
   the default (Twenty*) themes. If the problem goes away, enable them one by one
   to identify the source of your troubles.
 * If you cannot access wp-admin, there are other ways to [deactivate plugins](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus).
 *  Thread Starter [crofter](https://wordpress.org/support/users/crofter/)
 * (@crofter)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/wordpress-com-stats-pluggin-not-working/#post-14168141)
 * Steven
    Thanks for reply By “wp.com stats” I mean the plugin “wordpress.com stats”(
   Version 1.8.5) When I started the thread I had only looked at the dashboard, 
   not tested the site. It turned out that the site was down for an hour or two 
   after I updated from PHP 5.6.40 to 7.4 in the hope that might solve the problem.
   I have now rolled back to 5.6.40 and the site is up again. Host support is looking
   at that new PHP problem. I would be happy to use the free version of Jetpack 
   instead of the unsupported “wordpress.com stats” plugin which may be related 
   to my original problem but Jetpack doesn’t like me either. When I activate the
   Jetpack plugin and click on Set Up Jetpack it says “Unable to insert blog. Please
   try again or contact support.” I have disabled all other plugins I looked at 
   wp_debug but it advises not to use it on live sites. Also if I change to twenty*
   theme it distorts the busy site (I have been using a very complex theme, no longer
   supported, for 20 years!) so I’m going to have to try staging. This will take
   a while.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘“wordpress.com stats” pluggin not working’ is closed to new replies.

## Tags

 * [Wordpress.com-stats plugin](https://wordpress.org/support/topic-tag/wordpress-com-stats-plugin/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [crofter](https://wordpress.org/support/users/crofter/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/wordpress-com-stats-pluggin-not-working/#post-14168141)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics