Title: WordPress core file issue
Last modified: June 19, 2020

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# WordPress core file issue

 *  Resolved [vinayakm92](https://wordpress.org/support/users/vinayakm92/)
 * (@vinayakm92)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/wordpress-core-file-issue/)
 * Every time I access the website I am seeing a white screen with an error “**This
   page is not working**“.
 * I tried uploading the core file of WordPress, renamed the folder of the plugin
   and also checked with the theme as well but every time I refresh the website 
   it is showing the same error and when I check the core file it is removing the
   content from the wp-load.php file. Every time I again upload the wp-load.php 
   file and check the website it works and if I refresh again it again shows a white
   screen and if I check for the wp-load.php file it shows blank.
 * Any suggestion is appreciated.
    -  This topic was modified 5 years, 11 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwordpress-core-file-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [5 years, 11 months ago](https://wordpress.org/support/topic/wordpress-core-file-issue/#post-13009659)
 * I’m seeing several other posts about wp-load.php. I suspect that there’s an active
   hack going on.
 * Get a fresh cup of coffee, take a deep breath and carefully follow [this guide](https://wordpress.org/support/article/faq-my-site-was-hacked/).
   When you’re done, you may want to implement some (if not all) of [the recommended security measures](https://wordpress.org/support/article/hardening-wordpress/).
 * If you’re unable to clean your site(s) successfully, there are reputable organizations
   that can clean your sites for you. Sucuri and Wordfence are a couple.
 *  Thread Starter [vinayakm92](https://wordpress.org/support/users/vinayakm92/)
 * (@vinayakm92)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/wordpress-core-file-issue/#post-13009783)
 * Thank you for your response.
 * But I have checked for the malware issue as well but could not found any issues
   for the same.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [5 years, 11 months ago](https://wordpress.org/support/topic/wordpress-core-file-issue/#post-13009812)
 * Yet it seems likely.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [5 years, 11 months ago](https://wordpress.org/support/topic/wordpress-core-file-issue/#post-13010102)
 * What plugins do you have installed? We’re looking for commonalities. There’s 
   a theory on our side that some scanner that auto-cleans files could have a bad
   signature that’s matching on and clearing out that file.
 *  Thread Starter [vinayakm92](https://wordpress.org/support/users/vinayakm92/)
 * (@vinayakm92)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/wordpress-core-file-issue/#post-13024908)
 * Thank you for your help. I figured it out, it was because of one the custom plugin
   which was causing the issue.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘WordPress core file issue’ is closed to new replies.

## Tags

 * [core files](https://wordpress.org/support/topic-tag/core-files/)
 * [wordpress core](https://wordpress.org/support/topic-tag/wordpress-core/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 2 participants
 * Last reply from: [vinayakm92](https://wordpress.org/support/users/vinayakm92/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/wordpress-core-file-issue/#post-13024908)
 * Status: resolved

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