Title: WordPress Customizer
Last modified: June 5, 2026

---

# WordPress Customizer

 *  [triprems](https://wordpress.org/support/users/triprems/)
 * (@triprems)
 * [2 days, 10 hours ago](https://wordpress.org/support/topic/wordpress-customizer-3/)
 * Hello,
 * Since upgrading Responsive theme to version 6.3.7, we noticed that the customizer
   is not loading in WordPress. The page just times out, and there are no errors
   reported in our Apache logs or by enabling WordPress debug messages.
 * We’ve also tried disabling plugins one-by-one in WordPress on our staging website–
   but we have not been able to identify the conflict.
 * Could you please advise on any ways that we could troubleshoot this issue– as
   it seems to be related directly to recent changes in Responsive theme?
 * Thanks.
 * -Trip
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwordpress-customizer-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwordpress-customizer-3%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/responsive/6.3.7/screenshot.png)
 * Responsive
 * [Support Threads](https://wordpress.org/support/theme/responsive/)
 * [Active Topics](https://wordpress.org/support/theme/responsive/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/responsive/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/responsive/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [triprems](https://wordpress.org/support/users/triprems/)
 * Last activity: [2 days, 10 hours ago](https://wordpress.org/support/topic/wordpress-customizer-3/)
 * Status: not resolved