Title: wordpress error after plugin installation Last modified: April 1, 2023 --- # wordpress error after plugin installation * Resolved [Monika Richrath](https://wordpress.org/support/users/monika-richrath/) * (@monika-richrath) * [3 years, 2 months ago](https://wordpress.org/support/topic/wordpress-error-after-plugin-installation/) * Hi there, I was so happy to have found a good security plugin. After several days of good functioning, I was unable to insert a video into my divi page builder.( Received false message) [https://www.eft-fuer-hochsensible-menschen.de/ueber-mich/](https://www.eft-fuer-hochsensible-menschen.de/ueber-mich/) I was working on the “über mich” page (which is not the one you actually see, because I seem unable to publish it Yesterday, I received an error message from wordpress and today I had no more access to my page and I had to deactivate the plugin. * May be this is due to the update to the latest wordpress version? * I would appreciate your prompt help. * Thank you * Monika - This topic was modified 3 years, 2 months ago by [Monika Richrath](https://wordpress.org/support/users/monika-richrath/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwordpress-error-after-plugin-installation%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Support [katereji](https://wordpress.org/support/users/katereji/) * (@katereji) * [3 years, 2 months ago](https://wordpress.org/support/topic/wordpress-error-after-plugin-installation/#post-16616433) * Hello. * These errors must be related to the compatibility with WordPress 6.2 version. This was fixed in the latest Anti-Spam by CleanTalk plugin version 6.7.  * Please, update the plugin: [https://downloads.wordpress.org/plugin/cleantalk-spam-protect.6.7.zip](https://downloads.wordpress.org/plugin/cleantalk-spam-protect.6.7.zip). The guide is here: [https://cleantalk.org/help/update-wordpress](https://cleantalk.org/help/update-wordpress) * If you have any issues after updating please contact us via our private Ticket System [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open). - This reply was modified 3 years, 2 months ago by [katereji](https://wordpress.org/support/users/katereji/). * Thread Starter [Monika Richrath](https://wordpress.org/support/users/monika-richrath/) * (@monika-richrath) * [3 years, 2 months ago](https://wordpress.org/support/topic/wordpress-error-after-plugin-installation/#post-16616645) * Hi there, I installed the update, and immediately received the following message: ** 2023-04-01 13:08:10: Geplant: background_scan: WRONG_SITE_RESPONSE ACTION: scanner__controller RESPONSE: ” document.documentElement.className = ‘js’; Besser umgehen mit Hochsensibilität”** *

2023-04-01 13:08:10: Geplant: background_scan: WRONG_SITE_RESPONSE ACTION: scanner__controller RESPONSE: “ Besser umgehen mit Hochsensibilität”

* Plugin Support [katereji](https://wordpress.org/support/users/katereji/) * (@katereji) * [3 years, 2 months ago](https://wordpress.org/support/topic/wordpress-error-after-plugin-installation/#post-16616649) * Please, deactivate the plugin with the “Complete deactivation” option enabled and then activate it again. 1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings- > Antispam by Cleantalk -> Advanced settings) 2. Check the last settings “Complete deactivation” and save changes. 3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard. 4. Then activate it. 5. Enter your access key in the plugin’s settings. * If you have any issues after this please contact us via our private Ticket System [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘wordpress error after plugin installation’ is closed to new replies. * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712) * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/) * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/) * 3 replies * 2 participants * Last reply from: [katereji](https://wordpress.org/support/users/katereji/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/wordpress-error-after-plugin-installation/#post-16616649) * Status: resolved