Title: WordPress not using reset password template
Last modified: September 13, 2020

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# WordPress not using reset password template

 *  [lpsdlv](https://wordpress.org/support/users/lpsdlv/)
 * (@lpsdlv)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/wordpress-not-using-reset-password-template/)
 * Hi,
    When resetting a password, the email being sent is the default one and not
   the one from kadence email designer. I have updated plugin to the latest version.
   Any possible solutions?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [hannah](https://wordpress.org/support/users/hannahritner/)
 * (@hannahritner)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/wordpress-not-using-reset-password-template/#post-13405144)
 * Hey [@lpsdlv](https://wordpress.org/support/users/lpsdlv/)
    Is this the only 
   email type that is not working for you? Have you cleared all your cache?
 * Hannah
 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/wordpress-not-using-reset-password-template/#post-13409819)
 * Hi,
    are you making sure to reset on the woocommerce my-account page? using a
   different page would send the core email which is not handled the same as woocommerce
   emails.
 * Ben
 *  Thread Starter [lpsdlv](https://wordpress.org/support/users/lpsdlv/)
 * (@lpsdlv)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/wordpress-not-using-reset-password-template/#post-13426833)
 * [@hannahritner](https://wordpress.org/support/users/hannahritner/) Yes, that 
   was the only e-mail not working, but I’m pretty sure the problem is with what
   [@britner](https://wordpress.org/support/users/britner/) said. I generated the
   reset through log in page, which I’m pretty sure is handled by other plugin –
   Tutor LMS and not woocommerce.
    Is there a way to make that the tutor lms email
   template uses this custom template? Thank you!
 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/wordpress-not-using-reset-password-template/#post-13434508)
 * Hey,
    Our plugin only works with Woocommerce emails, it’s not possible to use
   with emails from core or another plugin.
 * Ben
 *  [linaareiza31](https://wordpress.org/support/users/linaareiza31/)
 * (@linaareiza31)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/wordpress-not-using-reset-password-template/#post-13451189)
 * hola, buenas tardes.
 * Me sucede el mismo error, solo que no me quiere enviar el mensaje de nuevo cliente
 * El correo que llega es el predeterminado de WordPress y no el que se organizo
   en el plugin
 *  [hannah](https://wordpress.org/support/users/hannahritner/)
 * (@hannahritner)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/wordpress-not-using-reset-password-template/#post-13455655)
 * Hi [@linaareiza31](https://wordpress.org/support/users/linaareiza31/),
    As Ben
   asked above, are you making sure to reset on the WooCommerce my-account page?
 * Hannah

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘WordPress not using reset password template’ is closed to new replies.

 * ![](https://ps.w.org/kadence-woocommerce-email-designer/assets/icon-256x256.png?
   rev=3115863)
 * [Kadence WooCommerce Email Designer](https://wordpress.org/plugins/kadence-woocommerce-email-designer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/kadence-woocommerce-email-designer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/)
 * [Active Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/reviews/)

 * 6 replies
 * 4 participants
 * Last reply from: [hannah](https://wordpress.org/support/users/hannahritner/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/wordpress-not-using-reset-password-template/#post-13455655)
 * Status: not resolved