Title: WordPress plugin works great on mobile, except with https (SSL) Last modified: August 22, 2016 --- # WordPress plugin works great on mobile, except with https (SSL) * [andrew55](https://wordpress.org/support/users/andrew55/) * (@andrew55) * [11 years, 6 months ago](https://wordpress.org/support/topic/wordpress-plugin-works-great-on-mobile-except-with-https-ssl/) * I posted in support forums on site, but wasn’t sure if I was suppose to ask here: * 1. We have plugin installed here (http, non secure site): [http://visionrise.net/](http://visionrise.net/) * This video works great on desktop and smart phone. * 2. We have plugin installed here, with same settings and same video, with the exception it is on a secure site (https, using SSL): [https://www.lifeleap.org/grow/videotest/](https://www.lifeleap.org/grow/videotest/) * The video plays great on a desktop, but on a smart phone (Samsung s3), we get this error message when attempting to play video: * “Sorry, this video cannot be played” * Thank you for any suggestions in helping me to get this issue resolved. * [https://wordpress.org/plugins/jw-player-plugin-for-wordpress/](https://wordpress.org/plugins/jw-player-plugin-for-wordpress/) Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [11 years, 6 months ago](https://wordpress.org/support/topic/wordpress-plugin-works-great-on-mobile-except-with-https-ssl/#post-5532297) * How did yo encode this file? * [video src="https://www.lifeleap.org/grow/wp-content/uploads/sites/2/2014/05/ mastery.mp4" /] * Thread Starter [andrew55](https://wordpress.org/support/users/andrew55/) * (@andrew55) * [11 years, 6 months ago](https://wordpress.org/support/topic/wordpress-plugin-works-great-on-mobile-except-with-https-ssl/#post-5532299) * Handbrake, with “web optimized” setting enabled. Has worked great on all desktops and mobiles, until we made site secure (with SSL). * Thread Starter [andrew55](https://wordpress.org/support/users/andrew55/) * (@andrew55) * [11 years, 6 months ago](https://wordpress.org/support/topic/wordpress-plugin-works-great-on-mobile-except-with-https-ssl/#post-5532326) * Just to make sure, I encoded the mp4 again through HandBrake, with “web optimized” setting enabled. * Uploaded video to site and it’s on testpage (link above) now. * Still doesn’t work on secure page (SSL). * We have a GlobalSign certificate, which is known to be a good SSL option (not a junk SSL). * Thanks for any suggestions on getting this fixed. * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [11 years, 6 months ago](https://wordpress.org/support/topic/wordpress-plugin-works-great-on-mobile-except-with-https-ssl/#post-5532392) * In the file jwplayermodule.php, right at the top, is a place where you can load jwplayer js from, you can point to a SSL version of the player here. * [https://ssl.p.jwpcdn.com/6/10/jwplayer.js](https://ssl.p.jwpcdn.com/6/10/jwplayer.js) * Thread Starter [andrew55](https://wordpress.org/support/users/andrew55/) * (@andrew55) * [11 years, 6 months ago](https://wordpress.org/support/topic/wordpress-plugin-works-great-on-mobile-except-with-https-ssl/#post-5532435) * Thanks for the help. * In jwplayermodule.php, I did point to the SSL version. I also tried pointing it to a JW player installed on a directory in our site: * `define("JWP6_PLAYER_LOCATION", "https://www.lifeleap.org/jwplayer/jwplayer.js");` * Still getting same error: Cannot Play Video – Sorry, this video cannot be played. * Any ideas on what I can do to get it to work? * Thanks for any help. * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [11 years, 6 months ago](https://wordpress.org/support/topic/wordpress-plugin-works-great-on-mobile-except-with-https-ssl/#post-5532464) * Ok, so then, I guess, it doesn’t have to do with the player being on non SSL. Are there any differences between your two web servers (other than SSL)? * Thread Starter [andrew55](https://wordpress.org/support/users/andrew55/) * (@andrew55) * [11 years, 6 months ago](https://wordpress.org/support/topic/wordpress-plugin-works-great-on-mobile-except-with-https-ssl/#post-5532555) * No difference between servers – they are the same. * Also, the video itself plays fine in Flowplayer WP Plugin, even with SSL. * But I prefer JW PLayer if at all possible. * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [11 years, 6 months ago](https://wordpress.org/support/topic/wordpress-plugin-works-great-on-mobile-except-with-https-ssl/#post-5532558) * That is weird. Have you tried to embed this particular video with just an HTML5