Title: WordPress Removed The Plugin?
Last modified: June 6, 2019

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# WordPress Removed The Plugin?

 *  Resolved [teachallaboutit](https://wordpress.org/support/users/teachallaboutit/)
 * (@teachallaboutit)
 * [7 years ago](https://wordpress.org/support/topic/wordpress-removed-the-plugin/)
 * Hi,
    I’ve received an email from WordPress.com explaining that they’ve removed
   your plugin as it contained malware. I’ve checked my site this morning, and the
   email is correct – they ave deleted your plugin from my site as a security precaution.
 * Could you let me know what’s happened please? The chat facility is so useful,
   but I don’t want to put my users at risk.
 * Could you also confirm that I won’t be charged whilst WordPress have removed 
   the plugin from the site?
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [teachallaboutit](https://wordpress.org/support/users/teachallaboutit/)
 * (@teachallaboutit)
 * [7 years ago](https://wordpress.org/support/topic/wordpress-removed-the-plugin/#post-11610707)
 * I robably should have added to this – the plugin that they deactivated & identified
   as containing malware was the pro plugin
 *  Plugin Author [Text](https://wordpress.org/support/users/livechat/)
 * (@livechat)
 * [7 years ago](https://wordpress.org/support/topic/wordpress-removed-the-plugin/#post-11611323)
 * [@teachallaboutit](https://wordpress.org/support/users/teachallaboutit/) Unfortunately,
   we can’t help you here. The issue is likely with WP Live Chat Support (not LiveChat),
   and you should contact their support for clarification on what the next steps
   should be. ^DZ

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘WordPress Removed The Plugin?’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-software-for-wordpress/assets/icon-256x256.
   png?rev=3023632)
 * [LiveChat - Live Chat Plugin for WP Websites](https://wordpress.org/plugins/wp-live-chat-software-for-wordpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-software-for-wordpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Text](https://wordpress.org/support/users/livechat/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/wordpress-removed-the-plugin/#post-11611323)
 * Status: resolved