Title: WordPress reports php issue with theme
Last modified: April 3, 2021

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# WordPress reports php issue with theme

 *  [Shillongtitude](https://wordpress.org/support/users/shillongtitude/)
 * (@shillongtitude)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/wordpress-reports-php-issue-with-theme/)
 * I got the following email from my WordPress site just now. What is causing this
   error?
 * (URL replaced with example.com)
 *     ```
       Howdy!
   
       Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
   
       In this case, WordPress caught an error with your theme, Tracks.
   
       Error Details
       =============
       An error of type E_ERROR was caused in line 76 of the file /home/example.com/public_html/wp-content/themes/tracks/licenses/functions/video.php. Error message: Uncaught Error: Call to undefined function ct_tracks_pro_output_video_backend() in /home/example.com/public_html/wp-content/themes/tracks/licenses/functions/video.php:76
       Stack trace:
       #0 /home/example.com/public_html/wp-admin/includes/template.php(1389): ct_tracks_video_callback()
       #1 /home/example.com/public_html/wp-admin/edit-form-advanced.php(688): do_meta_boxes()
       #2 /home/example.com/public_html/wp-admin/post.php(206): require('/home/example.com/...')
       #3 {main}
         thrown
       ```
   

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Theme Author [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * (@bensibley)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/wordpress-reports-php-issue-with-theme/#post-14275184)
 * Thanks for getting in touch.
 * Do you have a license key activated for the Featured Video option? I think that’s
   the only way this error could occur. If so, please deactivate that license key
   for now and we can figure out a better solution.
 *  Thread Starter [Shillongtitude](https://wordpress.org/support/users/shillongtitude/)
 * (@shillongtitude)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/wordpress-reports-php-issue-with-theme/#post-14275221)
 * Hello,
 * Where would I check this from? I can’t seem to find the option for the license
   key under **Appearance > Tracks Dashboard** nor under **Appearance > Customize**.
 * Regards
 *  Theme Author [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * (@bensibley)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/wordpress-reports-php-issue-with-theme/#post-14278804)
 * Sorry I was hoping that you were still on an older version of Tracks that had
   the old license key options. Have you been using this theme a long time? The 
   Featured Video license key is something we stopped selling 6 years ago and I 
   see now how it could cause an issue with recent updates to Tracks.
 * I think I’ll have to release an update to the theme to patch this error.
 *  Thread Starter [Shillongtitude](https://wordpress.org/support/users/shillongtitude/)
 * (@shillongtitude)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/wordpress-reports-php-issue-with-theme/#post-14278884)
 * Hello Ben,
 * It’s definitely been a really long time since we got this theme yes. What would
   be the recommended step for us to take right now while waiting for the update?
   And will we have to renew the license key or something?
 * Regards
 *  Theme Author [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * (@bensibley)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/wordpress-reports-php-issue-with-theme/#post-14278940)
 * Okay thanks for clarifying that for me.
 * The quickest way to fix this error will be to install the [WP Rollback](https://wordpress.org/plugins/wp-rollback/)
   plugin. Then visit the Appearance menu, click on Tracks, and use this button 
   to Rollback to version 1.45: [https://share.getcloudapp.com/8LubwJDX](https://share.getcloudapp.com/8LubwJDX)
 * Once you’re using v1.45, you can open the Tracks Dashboard page and switch to
   the license keys tab: [https://share.getcloudapp.com/mXupmq24](https://share.getcloudapp.com/mXupmq24)
 * At the bottom, you’ll see the Featured Video license key which you can delete
   and click the Save button to remove from your site. Once that’s done, you can
   return to the newest version of Tracks and the error should be gone.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘WordPress reports php issue with theme’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/tracks/1.81/screenshot.png)
 * Tracks
 * [Support Threads](https://wordpress.org/support/theme/tracks/)
 * [Active Topics](https://wordpress.org/support/theme/tracks/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/tracks/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/tracks/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/wordpress-reports-php-issue-with-theme/#post-14278940)
 * Status: not resolved